Martinizing Cleaners

I went there once and they lost one of my best dress shirts. They stated they would search for it and call me back, and never did. When I called again to find out if they found it the owner got upset and yelled at me. He offered me credits with dry cleaning, which I obviously declined. He then stated there was nothing else he could do and became upset and hung up on me. Do NOT take your clothes here. It is at your own risk. I even contacted the parent company and emailed back and fourth with the Director of Operations who also did nothing to compensate me for my lost item.

I’ve been taking my clothes here for years, and then recently I took them to a different cleaners due to price issues. Since the other cleaner did a poor job and damaged so many shirts we decided to come back to this one. They have always been helpful and friendly but I guess that was because I never had an issue. This time, since I was coming from the different cleaners, the clear tag with our name in it was missing. I dropped it off, pointed it out to who I assumed was the owner since he is there all the time, who lightly told me he would take care of it. Okay, great, until I go to pick up the laundry and it’s nowhere to be found. The thing that was worse was that the «owner» implied that it was never dropped off and he could not possibly be the one at fault. That’s fine. I will pick up my laundry, check back daily till this situation is resolved, and NEVER take laundry there again. Sadly, this would have been a 5 star place if the attitude would have been more customer friendly.