Redstone Dental Group and Orthodontics

I wanted to say this was the best Dentist visit I have ever had! From my initial phone call to ending my visit was very pleasant. Dr Ozenbaugh is awesome he and his staff had me laughing the whole time. This visit made me feel very welcome. I would highly recommend this office to anyone looking for a Dentist.

This place is terrible! I came here bc they take care credit and I couldnt afford to pay 2k up front. I had zero pain before I went in and they performed a crown on one of my lower teeth. I was in so much pain after for 3 weeks. Couldnt chew on the tooth, throbing pain in my gum line. I ended up having a root canal done and I never needed one but they screwed up on my crown and damaged the nerves. Needless to say, worst dental experience and I will never go back

Came in with my 3 year old complaining of pain while brushing. Office was able to see her within a few hours and do full X-​rays, cleaning and set up a treatment plan– all within an hour! Hygienist was great in assuring my child and making us all feel comfortable. They work with my insurance (DMO) and were able to give me an estimate with a few options for treatment. Going back in tomorrow for the first procedure. Thanks for taking care of my little one!

Second try at this facility and he made things all right! He understands that we all aren’t made out of money! I know my teeth are bad, and many dentist have made tons of money off of me! My main concerns were addressed at last visit and I’m ready to make them my regular dentist!
Waiting for a quote that was promised but could have been forgotten. Tried to up sale a regular tooth cleaning but decided I’ll wait a few weeks to try my best of cleaning my teeth with prescription toothpaste upon my request for my horrible teeth!
So if you are cheap like me with bad teeth, let them know! I’m a bargain hunter in real life but not walking automatic teller machine!

This dental place feels like a dental factory. Three years ago I came over from my prev. dentist because they were closer, but I felt like a number and like they push me through the process. And beware of the add-​ons. They kept trying to get me to buy the fluoride treatment after I declined it 4x. Great for kids, but not for me.
The hygienist who was cleaning my teeth barely finished because she was being hurried to the next appointment. She was nice, but also felt rushed and only spent 30 min cleaning my teeth. It was not a thorough job, but I didn’t feel it was her fault. I felt like a timer went off and she had to finish before she was done. My previous hygienist usually spent 40 – 50 min cleaning, then the dentist came in and took the time to listen.
Think I will be going back to my old dentist.
My advise to management… after looking at the other reviews, it looks like there is a «quality of customer service» issue here. Two options here: #1) take the time to do it right and keep your customers happy (and maybe make a little less money in the short term, but more in the long run)… or #2) keep hurrying customers through and miss out on building a loyal/​happy customer base. Recommendation: Option #1.

These people are crooks. I thought I was done with them two years ago and they just came back into my life. I went in for a routine cleaning a couple years ago. With my dental insurance, I should pay nothing out of pocket. But they will find something to upsell you on. My original «upsell» estimate was $ 1500. Red flags went up all over the place when the «billing consultant» or whatever they call her came in to review my estimate. They told me two-​three years ago I had a cavity. Fortunately I didn’t get it taken care of their b/​c I didn’t trust them. I went to a new dentist and he confirmed it wasn’t. Two years later the tooth is still fine. They did the same thing to my wife and she had a cavity done two years ago. Its already falling apart.
For my son, they scammed my wife into an Orthodontist Consult two years ago. Now its time for him to actually have braces and turns out they scammed us $ 150 out of our lifetime $ 1500.

Run away! Run away! They billed a number of fraudulent charges for a simple 20 minute cleaning (seriously 20 minutes start to finish the whole appointment). I’ve had to get provider relations involved at the insurance carrier because not only are they billing for non provided charges, they are billing for unnecessary, frivolous, and even for unethical practices. I’ve had now 5 calls with them pointing out all the billing errors and services that we never received. Its a massive unethical scam to try to provide unnecessary services, pad the bill, and frankly I believe, con you out of your money. Run away!

The actual dentists my family has seen are very nice and do great work. They are great with children and while you are in the chair it is a top notch place. The HUGE problem is the incompetence of the billing and insurance people. I had to hold up my rate sheet from my insurance and point out where their mistakes were. They billed for procedures my daughter didn’t even have. I am finding a new place to go because of this. NOTE TO DENTIST — HIRE PEOPLE THAT CAN DO THE JOB.

STAY AWAY FROM THIS DENTIST!
I recently moved to Highlands Ranch and needed a new dentist. On my first visit they told me I needed a «special cleaning» for my gums. I asked if it was covered under my insurance, they came back about ten mins later and said that they called and it was. They told me that I also needed a crown. We made a follow up appointment and they told me that they would handle the pre-​authorization. When I got to the office for my crown, they attempted to charge me $ 600 when I have NO copay. I contacted my insurance company before I got in the chair — no pre-​authorization was done so I did not have the work done.
One month later I got an offer for a credit card saying I was pre-​approved for a dental credit card from this office! When I called to asks my pre-​authorization was completed, I was told yes it was. I called my insurance company to verify it and they had NEVER RECEIVED a request for pre-​authorization.
DO NOT USE THIS DENTIST!

I agree with the other posters. Lots of needed work the first time I was there. This is a large dental group like comfort dental, etc. but they don’t want you to know this, thus the name, which makes it sound like a smaller practice. The last time I went for a cleaning, the hygienist told me that the Dentist was really busy today and that he might not be able to see me. Well, after waiting for him for about 20 min. I didn’t get to see him. Wonder what my insurance company thinks about that. Was told I could «stop by» tomorrow if I wanted to be seen by him. WTF? Also, my wife has had 2 of their cerac crowns fall off. We won’t be back

I was driving by and found this dental group. I just moved to Littleton and needed a dentist so I walked in and made an appt. The man at the front desk asked me if I wanted a tour of the office. He was great and the office was sparkling clean. So I went for my appt the following week and was so impressed with the technology, the friendliness of all the staff and Dr. Conrad was great.
I was told I do have to quit chewing ice though. I guess it’s bad for my teeth. Now that’s going to be a hard habit to break.

Please do not use this dentist. My family and I all went in for exams and all of us needed major work which we could not afford. 6 month later I went in for a cleaning, while driving in, the dentist office called and said they could not clean my teeth because the hygienist was out but I could come in to get my teeth worked on (cavities /​new crown) I told them to forget it, And they wanted me to pay for canceling on them???
My family and I switched dentist and guess what? None of us needed any dental work. None of us have cavities, my wife did not needed her wisdom teeth pulled, I did not need a new crown and one crown replaced. Danger, danger, danger. I plan on sending a complaint to DORA (Colorado State Board of Regulations). They review individuals professional licenses. (Dentist, plumbers, engineers)

STAY AWAY! More like a used car salesman than a dentist! They convinced me I needed a new night-​guard — and kept lowering the price until I agreed, they convinced me I needed laser gum cleaning. I have now paid over $ 800 dollars! And to add insult to injury, the dentist while checking my teeth, stuck the cleaning tool up my nose and didn’t even notice!!! Going to pick up my not needed night guard and never go back here again!

The location was great. The staff was okay. It seemed like they wanted you to buy unnecessary products that you really didn’t need.

Worst experience ever. They told me I needed 6 cavities filled. Yikes! I went in for a second opinion at an older, more established dentist (and presumably not hurting for new clients as much) who told me I had…
1.
These guys would’ve drilled for nothing but their own reward. Awful.

An adult and child dentist as well as orthodontics in one location. A huge new plus for my family! And they take most insurance plans. All new high tech equipment and very nice staff. Enjoyed our visit and no billing surprises either. They show you what your insurance covers before they do any work. I will recommend them to all my friends. Ps: they have the lowest cost for braces out there. Take advantage!

Spectacular. This is the best dental office I have been to. Everyone was friendly. You can tell they really care and are passionate about what they do. The office has top of the line brand new latest technology that will make you say wow. Seriously. Highly recommended.