Carousel Cleaners

I’m surprised by the negative reviews as I went here for years when I lived near this location. Fast service. A little overpriced but I paid for the convenience and quick turn time.
My only complaint is that they wouldn’t dry clean drapes which I found to be odd.

This is the worst dry cleaners, period. Nothing is ever done when promised, their priced are high and all clothes are done off-​site. I don’t recommend this place whatsoever! I took my work shirts there for same day service and I gave them until the next morning right before I had to go to work and the shirt I needed wasn’t ready, no call, nothing. And every time I attempt to pick it up they are closed! Stay away!

Surprised that I did not get a written slip of my order or even a list/​amount of items, I asked the attendant about that. He said he would write it all up later.
Well my request was to have my «pants» pressed only, but instead they later wrote on the order press only on my «shirts» instead of my pants (opposite of my request), which I assume now means that my shirts never got cleaned.
The staff was nice and polite, but I would suggest they hand customers a slip or something with their order to confirm they have it right, instead of writing up the order at a later time creating the possibility of getting it wrong.
It was my first time here, next time I will insure to get a slip/​order before I leave. Looking forward to better experience next time:)

I just wanted to say I went for the first time to this cleaners and had a great experience. The owner Joanne was amazing. They had fair prices and I took my 5 pants, one dress, and 4 men’s shirts in on Saturday and got them back Monday. They look great and I will continue to go here! Thanks again and please think of this place next time you need great service.

*************WARNING*****************************
Don’t use these fools!!!
We took my son’s Karate Gi (Uniform) into Carousel a couple weeks ago. We wanted patches removed from the old Gi and put on a new one. After a few days we picked the Gi up and brought it home. We noticed what appeared to be green chalk or highlighter all around the patches. Also found one patch didn’t get sewn in a three inch spot. Totally unprofessional job.
We were furious as our son now had to wear this Gi to practice. My wife called several time attempting to get in contact with the manager. She was finally able to speak with the manager and her reply was «You should have had it cleaned». NOONE told us there would be green chalk or highlighter marks all over a
WHITE Gi!!!
Unfortunatly we paid in cash or I would have disputed with my CC company.

We took our brand new comforter to the Carousel Cleaners on Higley and Elliot Rd. to be cleaned. We were told it would be ready in a week. Went back after a week and was told it wasn’t ready, to come back the next day. This went on for 3 days. Every time we went back, we were told to come back the next day.
Finally, on the 4^th day when it wasn’t ready, my husband demanded to know what was going on and we were told that they ruined the comforter. Why they didn’t tell us that from the beginning, I have no idea. The owner (JoAnn) was supposed to call us to talk about the situation, but has not. The manager has not talked to us about it either. One of the workers called to tell us that Carousel Cleaners were not going to pay for the damage and we could come pick it up. They tried to say it was a manufacturing defect, but after we saw how completely destroyed the comforter is, it is very obvious that the cleaner is at fault. They have refused to reimburse us for the cost of the brand new comforter and to add insult to injury, expected us to actually pay for the cleaning. We finally were able to get our destroyed comforter back without paying for the cleaning, but we are completely out the cost of the comforter.
Do not use this cleaners unless you want to take the gamble that if they ruin your items, you have no recourse. They could care less about their customers.