Aaron’s Sales & Lease Ownership

DO NOT go to this Aaron’s store. If I could give 0 stars I would. I have been asking the accounts Manager Bill for a statement of my account since April 14^th, first I was told that they can not give me a statement showing my balance and payments but could give me a receipt then I was told by him several times that «It was going in the mail» I have yet to receive anything. I have been very patient, it shouldn’t take 3 months to mail me a statement. This past Thursday I was told it was «In the mail» We live in the same city so it should have been here Friday, Saturday at the latest and again NO statement. I finally Emailed the accounts manager ONCE again and this is his response to me
” I personally put it in the mail the other day. I am sorry I cant drop everything I have to do in my store to be at your beck and call but my job does not revolve around you only. I don’t know why you don’t have it but again I personally dropped it in the mail box.
Bill Graves
Accounts Manager“
This was so unprofessional of him to respond to a customer in this manner especially a customer that has been asking and waiting for this statement for 3 months. The accounts manager and the store employees at this location are so rude and unprofessional. If I wasn’t at the end of my contract I would be returning the washer/​dryer set that I am purchasing.