Camping World of Hillsboro

I don’t write bad reviews and always try to look at things from all angles. That being said, I felt I needed to write this tor warn other customers of this company.
We brought our Jayco 5^th wheel trailer in for some repair that they recommended and it needed. We decided to bring it to them since they are a Jayco dealer. We brought it in in February when they were slower. They had it for almost 11 weeks for a repair job that shouldn’t have taken more than 2 weeks. We made several phone calls only to get the run-​around. We went in there to see what was going on only to get the excuse that it was taking longer than they had thought so now they were fitting it in in-​between other customers. We got the excuse, «We’ve put in over 20 hours on it». Well, do the math. 20 hours over 11 weeks doesn’t sound like they were working on it too hard. When we finally got it back, the repair looks awful! They did a really crappy job and now I have to live with it. And to top it off, a cat had gotten in and left cat hair all over and peed on the couch. They gave the excuse that they don’t let cats on their lot. But it’s just a parking lot. How are they keeping cats off it? I don’t own a cat, and I’m allergic to cats, and there’s no way a cat can get in when it’s closed up. They took no responsibility for any of it. They did offer to try to clean the couch, but as you may know, cat pee is almost impossible to completely remove.
So, now I have an ugly repair to my trailer, I have to replace the couch, and I WILL NEVER GO BACK! Their customer service is terrible, and their quality of work is unacceptable.

We took our Montana 5^th wheel here for some simple warranty work after making an appointment for the work. 3 items was all. One week later, after 5 calls throughout the day and no return call, the service tech called back and said they had forgot our trailer. They were on it and would get back to me the next day. One week later and I still have not heard from them. Again left messages, but no response. Never get a live voice when calling. What a poor excuse for «service».

We just bought our 2^nd camper here. The sales person Kevin was great! The manager Peter along with everyone we worked with was great as well. I read a few of the reviews and can only say we recieved quite the opposite. I say check them out. Happy Camping

Do not buy here! Do yourself a favor and shop around. Their prices are thousands of dollars more than other dealers for the EXACT SAME trailer. They wanted $ 8000 more dollars than the dealer down the road. If you’re buying here, you’re simply paying too much. And if you call them out on their prices, they aren’t real nice about it. Seriously, price around– you’ll be happy you did.

If I could give a minus star, I would give them minus 10 stars.
We purchased a 2016 318RETS Jayco Eagle from this Camping World in Hillsboro, OR. The sales person Kevin was wonderful, however that is where the positive completely ends.
The service department is more than awful. We have had to take our trailer back three times trying to get the same items repaired, and they are still not completely repaired or the job is not done properly.
The service counter people are extremely rude and arrogant, especially Eric. They treat you like you are stupid and do not know what you are talking about. We have owned RV’s for the last 30+ years, so I think we know what we are speaking about
Our air conditioner does not cool down more than 4 degrees. They said that they checked the unit when it was 70 degrees out and it worked. How can that be? This was the first part of February, the high in that month was 64 degrees. Another lie from them.
Our bathroom fan which was cracked and had to be replaced was repaired so poorly that we now need to have it taken out again and replaced properly. There were gaps around the cap and it rattles, vibrates and makes a loud clatter noise. When we saw the gaps and brought it to their attention, the reply was fine.
We can go on and on with the several different repairs that they supposedly did, but do not have enough room here.
Just DO NOT DO BUSINESS WITH CAMPING WORLD, especially with the one in Hillsboro. If you do you will be sorry.

Let me say this first… I’ve purchased three RVs from this company. The first was purchased when they were known as Olinger Travel. Over the years the customer service has gotten worse and worse. You can bet calls to the service department will not be returned and when you show up in person to check on progress you will be met with the phrase you will hear every time you talk to a customer service manager, «Sorry for not getting back to you. We’re really busy!» I, finally, had enough when my trailer was supposed to have a corrected city water leak. I was assured the trailer had passed all pressure checks. I took the trailer camping that weekend and had to use the reserve tank because… you guessed it… the city water was leaking. I took it to the competitor down the street and it was fixed quickly and professionally.
However, I must say the most unprofessional people working at this business are the clerks and manager of the Camping World store. These people must make a lot of money selling Camping World memberships as that is all they are interested in selling. Whatever you do don’t expect to get your money back if you buy a faulty part from this store… buyer beware. It makes you feel great when the store manager calls out a sarcastic «Have a great day» when you leave after you’ve been told the extra coverage you got with your Camping World membership doesn’t amount to a hill of beans.
They lost my business…

First off, I am a first time RV buyer, and I have yet to take my trailer in for any service, so my review is only in regards to sales.
After spending 3 months deciding what trailer I actually wanted, I started trading emails with Vicki from Camping World about it. She was very helpful and responsive, even just over email. The quote initially provided me for a Jayco Eagle 284BHBE (custom order) seemed mostly reasonable, but I like to shop around, so I called every other Jayco dealer I could find in 3 states and got them to send me quotes for the same trailer order.
It turns out that was a very good plan. When I took the best offer back to Camping World, they came in within $ 500 of the lowest quote, which is fine, because they’re local and I would spend that much picking up the trailer from another state anyway. In the end, the price I paid was nearly $ 5,000 less than the initial quote (which was already several thousand dollars less than the MSRP on the web). Note that, if they hadn’t come down, I’d have made the trip to another state and taken the lower price. I don’t mind driving a few hundred miles to save a few thousand dollars.
Note that I don’t have any ill-​will toward Camping World about this, I expected them to high-​ball the offer and then negotiate down, that’s just (sadly) the way these things work. I feel I got a very fair deal in the end, and the price negotiations were all done over email, so it was low-​stress.
I put down a $ 3000 deposit, which is high, but I don’t have a problem with that as I was going to be buying it anyway and that was just a little more than 10% of the final price. I understand the deposit is basically insurance for the dealer in case the buyer backs out of the agreement, and I don’t really blame them. I’d ask the same in their position.
It took 9 weeks for Jayco to deliver the new trailer. I scheduled my appointment with camping world and they were very accommodating with the extra time I wanted to spend looking over all the little details. I did determine that the furnace wasn’t working, which they fixed on site while I went to eat lunch. Note that I declined to do any paperwork until my personal inspection was completed and the furnace fixed, I believe this is key to having a good purchase experience at any car or RV dealer — i.e. make sure you get what you want before you sign anything.
The paperwork was very smooth, no surprises, and Camping World actually found financing through their network that was better than what I found looking on my own. I declined to sign the paper they presented which would waive my rights to sue them if I had a problem with the trailer or their service. They didn’t complain about that either, which surprised me.
In the end, my advice is:
* Stay calm when negotiating price and do it over email if you can.
* Don’t sign anything until you have what you want.
* If you don’t like something, politely say so. Be firm but pleasant.
The experience was actually pretty much stress free. Everyone I met at the dealership was very helpful and I came away with a trailer that I love.
This winter I’ll be dropping it off there for some minor warranty items. So the service review will be in a few months… stay tuned!

I saw the RV I wanted on their website, but I wasn’t going to be moving to Portland for about a month. Pat Thompson the internet manager told me that they would hold it for me. They did! I came in when I said I would and it looked like what I thought it would. With the minimal credit that I had established Jason the finance manager really went to bat for me to find me a bank that not only would approve me, but gave me a really good rate as well! All in all a simple few day process for delivery and financing approval. I just slept in my new 2015 Jayco Jay Flight 23RB for the first time last night and honestly for the price I paid I feel that I truly got the better end of this deal. I feel like a king in here!
Thanks, guys. I am one happy camper!

Stay AWAY!
Purchased a Jayco trailer in the summer of 2014.
Sales experience was pretty good. Professional and not to pushy. Not to much back and forth on the price.
Took a week for them to have the trailer ready for us to pick up even though it was on the lot with no alterations because the service department was to busy to detail and do predelivery inspections…
Fast forward 4 – 5 months…
After my first few trips i noticed a few minor issues with the trailer so I took it in for warranty repair. 3 MONTHS LATER I finally got my trailer back. Not only did I have to call them for updates because no one would call me but I got the «parts are on order» story over and over.
They flat refused to quote me on upgrades that i had requested (things I would be paying them cash money for).
After finally getting a call back from a manager (it took emailing corporate and the location manager), magically the parts appeared within days and less than a week later I was told my trailer was ready.
When I got there no one that i had dealt with was there and the person that checked me out simply said «did you see your trailer on the lot and is it in a spot you can hook up to it?».
They failed to put the tongue on a block, a request that I had made just a few hours before because my hitch sits to high to get under it if it is not… They had no one with knowledge of the repair to walk me through what they had done or test the systems with me.
The repair was terrible! On the first trip out both the water pump and the furnace quit working. I had to remove both the Tank monitor and the Thermostat and reconnect wires that were not properly secured. These are the only 2 systems they touched inside the trailer. Their solution to my deadbolt not lining up was to cut out the metal on the jam side instead of properly aligning the door and the floor was filthy as well as the walls around both items they had replaced…
Less than pleased I finished the job for them and went about my camping.
Fast forward another 4 – 5 months…
I had a minor accident with the trailer. I wanted to order parts (new a piece of skirt trim and possible a new awning). I called for pricing and was told I would get a call back. Nothing that day so I called back the following day. I was told that they new about my request and that THEY would call ME when they had the pricing and I did not need to keep calling back.
That was 2 months ago.
No phone call, no pricing, nothing…
Needless to say I am moving on to another Jayco dealer for my needs and i will be strongly recommending to anyone thinking of doing business with camping world to STAY AWAY!

Terrible experience at two different locations.
We had a bad experience at two different Camping World locations. After reading other reviews online, it seems like our experience is quite common.
First — Hillsboro location:
We got an estimate for hitching work that needed to be done to our truck and then negotiated a good deal the trailer that we wanted. The day before we were to take delivery, the truck work estimate increased by 40%. They hadn’t even seen the truck yet, so there is no reason for the increase except that they may have been trying to recoup some money they didn’t make since I had negotiated a very good price on the trailer. We walked away.
Second experience — Portland location:
I’d negotiated a good price on a trailer with my salesman via email before coming into the dealership. All was well until we were ready to finalize the deal and they sprung extra charges on us. $ 1100 for delivery and inspection plus another $ 995 in freight fees — an extra $ 2000 in fees on an $ 11,000 trailer. Fortunately I had the email from my salesman that stated the total cost they’d advertised was the ‘out the door’ price — no other fees. The manager begrudgingly said he’d sell the trailer for what the saleman told me, but I think that is only because I had that in writing. He spent a good bit of time explaining that they have fine print at the bottom of all their sale pages online that mentions these fees. So, expect the extra fees at the end, and get your deal in writing before you get there.
I called the day before we were to take delivery to see if the agreed upon repairs had been made. Not one of them had been done. They said the tech couldn’t see the biggest problem we’d pointed out (outside storage door not sealing/​closing properly). I would have happily explained if someone had just called me during the two weeks they had the trailer supposedly doing the requested work. Or they could have asked our salesman, since he was there when we pointed it out. We walked away from this sale as well.
We won’t be doing any business with Camping World, in any location, ever. My time is too valuable to deal with this shady behavior. The integrity of the companies that I do business with is important to me. I can’t imagine dealing with this company on warranty issues or repairs if we had purchased from them.

Horrible customer service. I called four different times seeking information and they wouldn’t even call me back unless I came in. I will never in my life buy anything from this company

Customer service in this store needs major improvement! We brought our Rv in for repair and the work was done correct and timely but the tech didn’t clean up after themselves and left a mess in our Rv. We were not pleased and expect better service

We have mixed feelings towards Camping World Hillsboro. Sales was professional and helped us find what we want with a good price. Buying process went smoothly. Everything seemed to be professional until days later we received a notice from Washington State DMV saying our new trailer cannot be registered until they received enough sales tax. We felt shocked because we agreed with the finance manager verbally on the out-​door-​price, and got a firm «NO» when asking if we need to pay more tax. We contacted the dealership immediately to sort things out. He either refused to answer our call or told us «sorry that is it» and that we had to pay extra money ourselves. They seemed not to care about credibility or reputation.
Conclusion: Don’t be fooled by their perceived sincerity. Be aware of any hidden fees or charges they would put on you. Carefully review any paperwork or calculate numbers before signing anything.

Not happy with Hillsborough Camping World went in there for a simple bathroom fan motor and they do not carry the size I need. The guy that they have working at the front desk friendly but very pushy. When I go in to purchase something I don’t need somebody selling me something else Thanks. So this guy goes in and get his manager and the manager comes out and tells me I need to buy a whole new fan for my bathroom I know that’s a line of crap of course he does not know I used to work for a trailer company and I’m not that ignorant. So I went down the street to Curtis trailers and lo and behold they have the part I need. So not everybody that comes into your store is a dumbass and fall for all the crap you feed them. And I don’t appreciate the manager arguing with me I will not ever go back into this location again as long as that manager is there. He does not know what he’s talking about at all. Maybe he needs to spend some time with the technician he might be able to learn something new.

DO NOT USE THIS PLACE!!! If I could give negative stars I would. First off I had an issue with winterizing (yes I did it myself, and told them I did), but still felt the issue was partially their fault. They offered to re-​winterize (for free) and give me a 50 dollar gift card (after I took it camping for a weekend; so I accepted. Then while camping (for the first time), we found many other issues (vents leaked, bathroom door would not close all the way, set of cabinets would not shut unless you did them together, one faulty light, one faulty light switch). I took it back in to have it re-​winterized as it was still January, and have all the warranty items fixed (brand new trailer). I was told they would look at it. The next week they said that yes the vents leak and all the other discrepancies were valid and everything would be fixed. 2 week later they said parts would be in next week, then the next week they said parts were in and it would be fixed by the end of the week. The next week they said sorry 1 more week. Then they call and say it is ready to go. We show up, lights still don’t work, cabinet not aligned, and they say the leaks are normal. I ask what the heck, they say sorry we will fix it and come back when we call. Two weeks later, it is supposed to be ready, again show up, not ready (AGAIN AFTER THEY CALLED ME)! Go back the following week and the cabinet is STILL NOT FIXED. Waited for them to fix it right then. So I go to do the paperwork thinking it is all warranty and I will sign and be out the door. NOT. They are charging me for the winterizing and a couple parts saying sorry those are not covered under warranty. The manager is no help as he will not honor the word of his people that said 2 MONTHS AGO that I would get free winterizing. He then accuses me of saying I lied and tricked them into thinking they winterized it (which is untrue and I told them from the beginning I had done it! Apparently his other back office person agreed with me since he offered free winterizing and a 50 dollar gift card)! from this point on it was all DENY, DEFLECT, and FINGER POINTING to anyone but themselves to avoid doing what was told to me by them. So in the end I guess it takes 2 months, to do nothing more than fix 2 lights and realign a door and a cabinet. I missed 2 camping trips because of this. THIS PLACE IS TERRIBLE, THEIR CUSTOMER SERVICE IS INTOLERABLE, THEY LIE AND DO NOT HONOR EACH OTHERS WORD.

Update to ⁹⁄₂₀₁₄ review: as it turned out, they continued to completely deny the entire mishap ever happened — INCLUDING the service guys. So my insurance dropped it with them, since I didn’t get pics at the time. Lesson learned. Although in their controlled chaos, they also forgot to charge me for the stabilizer bars lol — I’ll chalk that up to Karma — $ 200 or so of my $ 500 deductible back, due to more of their incompetency. Emailed corporate — no response. Not surprised. Have seen quite a few more bad reviews on here since — wish I had looked before I’d purchased from them. As far as I’m concerned they can keep pretending nothing happened, because nothing ever will with them again for me. If I could give less than zero stars, I would.

Purchase and Custom Solar Power Installation:
Contemplating a travel trailer purchase we met Patrick Thompson, the salesman who provided us with service. He was knowledgeable and patiently showed us all, and we easily ordered exactly what we wanted. Part of the deal was to arrange an «off the grid» solar installation. We were quickly introduced to Eric Astleford, in the service area, who listened to exactly what kind of a system we wanted. He explained how we would procure all the specific parts and materials that I wanted, including brands not normally carried by Camping World. As the first minor hiccup where there was a question of exactly how to proceed, the general manager, Peter Beston introduced himself and said he would make certain the entire process went smoothly, which he did.
We installed a commercial grade solar power system. The technicians that did the parts of the installation were each experienced in their area of expertise. They thought of improvements in details and all looked for perfection in their work. The process, complex, took about 6 weeks by the time everything had been shipped and received. This was about what I thought it would take, and the total hours were in the exact range I expected as well. It works flawlessly.

I am really disappointed, seeing as how when we first went to buy stuff here the young man who helped us was so friendly. I thought cool, the service dept must be as well. After getting crap service at another place that shall not be named on the same side of town, I was hoping to get some better service. Hahha! Yea who was I kidding.
So about a week and half a ago, we had a on demand water heater put in. They quoted us like 275 at first, then suddenly after they had our rig in there for a day (no update, no nothing!) the price jacked WAY up.
Like most of these other folks we had a hell of time getting through on the telephone. So after it’s all said and done and they told us how much it was going to be, I about died, since I had just paid 750 bucks for the water heater elsewhere.
I’m not sure if this location is just bad or what, but you can never get through, it’s either busy or you get voice mail and no one calls you back. I’m sick of it all right now and at this point, I’m just going elsewhere. These folks obviously don’t want any business and really aren’t very helpful. I have been to the other Camping World in Wilsonville and they seemed more put together than this place. I just don’t get it and I want to put another «buyer beware» out there. Don’t do it!

My fiancée, father-​in-​law and I went to buy a trailer here 2 weeks ago. Originally they quoted a $ 500 down payment. When we got there they suddenly wanted $ 2000 which of course was outrageous and out of our price range. Then they were going to give us back our $ 500 but their dumb excuse for making us wait for 2 weeks was because they only sent mail out once a week which is of course nonsense. This place is very underhanded and sneaky and on more than one occasion I had to consider calling the police and reporting my money stolen. AVOID THIS PLACE AT ALL COSTS OR THEY WILL COST YOU!!!

RV Sales: We were so turned off by the sales person here, that we thought it was a Saturday Night Live skit, or we were Candid Camera! It was horrible. The salesman was so typical, he even asked, «Hows the streets?» to my law enforcement husband. eww! I feel bad for others that may experience this!!! We will never go back!!!