Hand & Stone Massage and Facial Spa

Great experiences here every time. Friendly and helpful staff. Love how they can always get me on the schedule with short notice and specific times. Definitely my go-​to when it come to massage!

This is a great experience all around. From the second you walk in and are made to feel welcome by the front desk staff to the moment you are given a frosty coconut water while you leave. As someone with extreme chronic tension, Svitlana has made such a huge difference. She uses effective techniques that others don’t and she really works wonders. Brenda truly gives a life changing facial and also gives amazing product recommendations. She is very knowledgeable about everything from nutrition to skin and massage. There are many benefits to a membership here including bringing a special someone. I can’t wait until my next appointment! :)

Is there an option for no star? I am never going to this place again. Not sure about massage but don’t go there for waxing and facials. They took more than 2 hours just for legs and hands waxing. That lady was slower than a snail :(I found so many patches she had left hair and made her wax all over again so more waste of time. They mention that facial is for an hour but she finished it in about 30minutes and I don’t see much difference in my skin. On top of that they don’t mention pricing for waxing on their website as they actually have weird pricing structure for example, they charge twice for getting underarms done (coz its 2 underarms for one person), that doesn’t make sense to me. If u get any other part of your body waxed please make sure you check the price. I don’t think the services are worth the amount they charge for each thing. I found front desk confusing and misleading. Looks like their staff is trained to focus on bringing more business and selling products and services more than understanding and meeting customers needs. Overall, I am very disappointed with my experience and feel like cheated. Never going back to that place again.

I’ve been seeing Juan good massages for about 3 months now at twice a month and he has worked wonders in my extremely messed up shoulders. He is very knowledgeable and listens. The whole staff is very attentive. Very happy with my membership!

Not a typical facial. The aestheticians was telling me about the products and what I should buy for my skin the entire facial. I was trying to figure it out why she was talking so much, when I found out that everything they put on your face you can buy at their store. Basically I felt like I was at a sampling store or a party where I was expected to buy the product after the demonstration. Then they get you with well «i recommend this $ 20 dollar upgrade for your type of skin.» I feel cheated and not relaxed at all.
Most facials I get I’m so relaxed I have a hard time staying awake. No sleep for you at this place.
Postive note, the place was clean and when I initially laid down I was excited by the environment.

Things started off to a rocky start when I first started my membership with Hand & Stone. I was close to canceling my membership before it had even really started. The staff there made sure that I was well taken care of and gave me a complimentary upgrade to the 80 minute massage vs. the 60 minute to accommodate the troubles I was having. Since then, Hand & Stone has been nothing but great. Stephen is who I see and he is always attentive to my needs. The front desk staff is always very helpful as well and gives good advice on their services.

I went here today for a facial for the first time. My aesthetician was Angela and she did a perfect job. I have acne problems and she popped them gently without causing any swelling or inflammation. The good thing is she didn’t bother popping the break outs that were deep. She also gave me free samples of charcoal mask and cleansers that she used on my face and recommended what products to use/​not use on my skin. After the facial, my skin was not irritated, had a cooling effect and felt soft and supple.
I signed up for monthly membership (which is 59.95, you get a free facial or a massage every month with it) and would love to go here again. The ambience is fantastic and I love the relaxing music in the facial room. Very good experience so far!

Very pleasant experience for a first time. Great massage and facial. The monthly membership seemed a little steep, but they do offer specials and discounts for services and products.

Great service from everyone and nice environment. Big variance between massage therapists so best to try several until you find best match for you.

I have been regular at this place for more than 6 months and I did not face any major issues till recently. The quality of service varies depending upon who you book your appointment with. The massages are pretty good but had a terrible experience with Manal during my facial session. I had a few pimples on my face and unlike all other facial experts she pricked them! And I have those marks even till now. Very unprofessional and worst facial I ever received till date! Don’t go to if you love your skin.

Facial was a 5 star, Manal did a very nice job and targeted particular areas and gave me some great recommendation.
The front desk person, I believe named Jay, is a nice guy but not the right fit for his position. As soon as I walked in the door he asked me to wait, without greeting… and at one point 3 people were waiting while he just looked at his computer screen. It was a bit confusing, then with each client he struggled to find
their appointments and asked for clients names multiple times over, I think it’s just a lack of attention to detail but, not the best person to have at the front.

The front desk crew are super attentive! The place is ok, decent enough to be a spa minus the jacuzzi, private shower and sauna and the whole chi bang.
The quality of facial itself was an average, coming from San Francisco I had better experience. Manal is great she is very attentive, very sweet, she cares about her client and she works really hard to make sure I was comfortable. The only thing I wished she was stronger putting pressure for the wiping of lotion and when she rub my shoulder she is really good on extraction!
I don’t fancy the exfoliation part when she dripped the evolution oil on my face bit by bit I don’t like the sensation that costed by the oil, at some point it dripped all the way behind my neck.
I will try to come again for the facial but I might want to try Massage and Spa at Bethany. For massage I will stick with Jeff Beale over at Bio Foot at Hall St.

Great service at the front desk and therapists. I can get an appointment the same day I call in. Love that they have so many options for scheduling appointments. Really enjoying my membership. Always tell my friends to go there

I’ve been coming to Hand And Stone off and on for four-​five years. In that time the front office staff has always remained attentive and professional. Whether it’s a facial or massage I’ve usually leaving happy and relaxed! My problem is more or less scheduling time to go and in conjunction with an aesthetician or massage therapist that I like. I prefer to stick with someone that’s worked on me before and due to availability or employee turnover I often have to try new personnel. Thankfully everyone I’ve encountered on their staff has been completely professional, welcoming and asks questions throughout my service to make sure I’m doing ok, the pressure is sufficient, etc.

Best experience ever! I’ve never had a real intensive massage before. I was greeted warmly at the door and the place was super inviting. My masseuse, Vanessa, was amazing! Very kind and warm. Plus she’s great with her hands.
I would compare my experience to having a large coterie of fat baby angels dancing around on my back to a symphony at Radio City Music Hall.
I was whisked away to a land of enchantment and pure bliss. I will totally go again and Vanessa is the one that I want.
And try the coconut water — it is delish!

I got a neck injury about a month ago where Ive been waking up with a stiff neck daily and simple things like looking over my shoulder to change lanes while driving has been painful. Anyway I finally caved and decided I would pay the price and get a massage. This was my second time to hand and stone, my first visit was over a year ago. I expected to pay full price and to my surprise because it had been so long they gave me the intro price which was a pleasant surprise to me. The second pleasant surprise was that they had an opening that day and I called at 3pm. My massage therapist was Jennifer and I cannot say enough nice things about her. She showed me stretches, worked on my neck, gave recommendations like not sleeping with a pillow until the stiffness stops and my absolute favorite advice, she told me to go home and take an epson salt bath for 45 minutes to help draw out the toxins that massage releases. Normally I wake up in the morning feeling like I’m getting a cold because of the toxins but this was the first massage that I’ve ever had where I woke up feeling refreshed AND relaxed. I’m so thankful I found Jennifer and decided to go in.
Side note: they are now month to month instead of contracts with the membership, I joined and I’m excited.

Usually I’m not a huge fan of spas, but this Hand & Stone actually focuses on providing good services rather than just a relaxing experience. Their esthetician Brenda S, is amazing! Extremely knowledgeable and friendly. Every massage I’ve had there has been fantastic, with massage therapists that actually understand how to deal with back issues and knots. I went through almost all the massage therapists on staff trying to find a favorite, but could never find just one that stood out above the rest. They were all fantastic.
It’s just refreshing to have a spa that actually staffs intelligent people.

I went here to try a relaxation massage with my boyfriend! We both love the experience!
I believe my masseuse was Steven and I didn’t remember the other guy, just that he had curly hair!
Not too badly proved. 50 bucks for 50 minutes massage! I don’t know how it happened but my boyfriend has the monthly membership there!

Was planning on canceling my membership after my first facial, the person who did it wasn’t very good but decided to try one last time with Brenda; she’s amazing! You can tell she loves what she does as it shows with the technique and gentleness when giving a facial.
As far as having a massage, Cesar clearly know what to do. He applied the right amount of pressure in the right areas of my shoulders and neck.
The office staff are great, there’s no pressure to purchase products and or a membership and they fill you in on what to expect when you have your service.

Their front office staff needs to be WAY more thoughtful of the client having just experienced a massage, and not try to oversell the amenities. I KNOW going into Hand and Stone that they offer packages and «deals» but I am not interested in purchasing one. The receptionist did not listen to me when I told her no, and continued to try to pitch me more sales and so consequently when I left, I was irritated and on edge versus relaxed and happy.
It completely erases your peaceful frame of mind when that happens… It snapped me out of my relaxation and just ruined my entire experience. And when I finally told her NO, she was curt and even rude when I went to leave.
My therapist Brent was nice, had a good energy, and listened to my needs when we were in the room. He was not overly chatty (which I hate) and was pretty knowledgeable about how to handle my tough areas. I would like to see him again, but unfortunately will not be returning due to the terrible customer service by the front desk.