Providence Medical Group Tanasbourne

This is a review for the Immediate Care clinic. I honestly had a good experience considering it’s an urgent care and I was there under less than positive circumstances. After checking in, I was taken back within a couple minutes, no joke. The nurse tended to me immediately, taking blood pressure and a quick report of my complaints. She was incredibly friendly and considerate. When she was finished I only had to wait another 5 or so minutes before the doctor came in (Dr. Peng?). He was quick and thorough, and wasted no time in ordering x-​rays and getting things taken care of. Maybe 10 minutes later the x-​ray tech came in, and 10 minutes after that I was back in the exam room. Maybe another 10 – 15 minutes later and the results were back and I was being sent out the door! It seems like a lot, but I was in and out (including x-​rays) in under 50 minutes. I’d say that’s a win considering I’ve waited longer in the ER.
Friendly, considerate, thorough, and precise. What more do you people want? It’s an immediate care, not an ER and not a general practitioners office. I was seen almost immediately for a non-​emergency. They did their jobs. I’d recommend them.

Dr. Ian Barton in immediate care is a boss! Very polite and informative, he made sure I had all the tools to get my pesky paronychia to go away. He was professional and insightful, much appreciated!

I can only recommend this facility for their high quality medical care and being friendly, compassionate and efficient. This is top-​notch care. I have used the immediate care over the last 8 years a few times and is it consistently great. I have been in and out in under 30 minutes each and every time, I arrive 5 minutes before they open and am the first or second one in the door. They are just as good as it gets at 7am on a Sunday when you have been up all night sick.

This review is for the immediate care clinic and Dr. Carl M. Melina specifically… I’ve gone here in the past for ingrown nail removal, I understand that this is an on going issue I will deal with, and in the last the previous Dr. Pang was great! But Dr. Melina looked at my two for 2 seconds and said he didn’t want to do anything. He agreed it was ingrown and infected but asked why I couldn’t wait 2 days to talk to a podiatrist? I explained I was in a lot of pain and worked at a job that was all on my feet. My boyfriend who was with me even asked what his reason for not doing something today and making me wait and the doctors exact words where «it would take to much time».
Over all I used to think highly of this place but Dr. Melina has changed that. He was very unprofessional and just wanted me out. I will most likely only go back to see my previous Doctor but I’ll never use this as a go to «urgent care»

This place is unprofessional and a joke. My sister has pneumonia, was treated at St Vincent a few days a ago, but then after getting worse, with extreme dehydration with all the side effects of it, we came here to the urgent care.
We waited 2 hours, when finally she was thisclose to blacking out I insisted she at least be put in a bed so she can lay down. They did, but not without the nurses being rude about it, and then laughing at us about she was only waiting in the room for 7 mins??? Laughing! Yes but with two hours in the other room where I could of sued them for letting my sister wilt away!
I am saddened that our system can give jobs to mean people who have no bedside manner, especially for the weak and ill who need care and respect. They should be in a completely different line of work. Providence must put their low end people who lack compassion where they can get away with paying them min wage at this ghetto urgent care, and put the high end nurses/​doctors at the hospital. Complete 180.
We ended up at St. V again, which gave her the exceptional help she needed. And she needed TWO bags of fluid immediately.

I don’t know about all y’all but my primary physician is awesome. I really only go to the doctor, maybe once a year? I like to make early morning appointments to avoid missing work and the last time I was here, I really only waited a total of about 10 minutes from check-​in to actually sitting with my doctor and discussing things. The building is nice, seems to be new-​ish?
I have not been to the Urgent Care here– but most Urgent Care’s are really bad anyway.
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Utterly incompetent and uncaring. They perscribed my wife the wrong antibiotic because they did not check any of her medical history. The doctors applied absolutely none of their training or education, but rather treat patients like a modern mechanic treats car engines: plug into the computer, run a diagnostic check, prescribe pill. A GED could do that job, what am I paying for? Just garbage.

This whole establishment is a complete disappointment. Anytime i come to them with a serious issue I am disregarded and and given the wrong treatment. Like being prescribed Ritalin for ADD when another dr proved I have adrenal fatigue and being prescribed an antibiotic that I was obviously resistant to for a UTI and when I brought it to their attention for an entire week that I wasn’t getting better they told me to wait even longer. I’ve actually had a dr tell me that it looks like I have everything covered when I came to him with my ideas about why I wasn’t feeling well instead of doing any actual testing or research. And also could not talk to a professional when I needed medical advice. If you are struggling with any issue that involves actual competence to treat please to not go to providence of tanasbourne.

This is a review of the PMG Immediate Care Tanasbourne only.
I stopped by on a Friday evening after work because they were the only place open (8PM).
The wait was not bad, maybe 30 minutes between waiting room and back room.
The FNP was ok. She said right off the bat she didn’t know what was wrong with me but offered me options as far as treatment goes so I was ok with that. I liked that I was given the prescriptions and could fill them when/​if I decided to try that method. Overall, there were 3 different meds to treat 3 different possibilities.
Ok, the part where I have the issue. I filled one of the medications almost immediately. The quantity of the medication did not match the instructions for taking it, there was only enough for a portion of the treatment. I took it, thinking I would call in to have them extend the prescription when the time came, right?
Wrong. I called up 2 days before I needed the refill only to find out that they don’t do refills. I tried to explain to the girl at the front desk that this wasn’t a typical refill, more of that it was the rest of the medication needed to finish the dosage printed on the prescription. Not only was I told that I needed to come in but that I would have to PAY for the visit again.
Really?! Because their provider didn’t match the quantity to the dosage properly? Not my problem.
I ask if I can speak to the provider and am told that she doesn’t work at that office usually and the associate doesn’t know where she is. No offer to help find her, no suggestion on where she could possibly be, nothing. Additionally, as we were getting off the phone and I said I would just find the provider myself the associate felt the need to add that all offices follow the same policy and there was no way I was going to get my prescription without paying to come in again.
I understand mistakes happen but the unwillingness of the front desk associate to help was unacceptable.
I will not return to another PMG Immediate Care again, I will just stick it out and go the next day when other urgent care clinics are open.

This review is for suite 100 the walk in center.
I’m kind of reluctant to give a premature five star review for two reasons, one I haven’t seen the end result of my prescription or the side effect I’ll have once I receive my bill. Still regardless of those two matters Providence Medical Group’s customer service shines in comparison. First I called to verify their policies and was quickly connected to an actual human who politely answered all of my questions. They have late hours during the week staying open until 9:00pm and the whole process was smooth and welcoming. This is important because when you wake up to half your face being swollen just about anything is going to piss you off. Having been to walk-​ins before I made sure I went with my waiting room survival kit, a fully charged phone, headphones, multiple magazines and snacks to ward off any possible frustrations. To my surprise this clinic greeted me with minimal paperwork, and a wait time of less than 30 minutes! Both the Dr. and nurses were very friendly and accommodating. I was astonished that they had me in and out in less than an hour completing the best walk-​in experience I’ve had bar none.
As someone currently without medical insurance I was very pleased to see they offer all uninsured an automatic 32% reduction on your bill. They also give you an option for nonpayment up front asking only for a deposit in an amount you can afford. Before leaving they give you some paperwork that allows you to sign up for a payment plan and if you qualify could even be reimbursed a 100% of your bill. I totally recommend Providence to anyone with a sudden medical condition who lives on the Westside. I now have complete confidence in their services unless my meds wear off and I end up with a misshapen head from a prescription gone wrong or suffer a heart attack after seeing my bill but by then it won’t matter because I’ll already be dead.

I see my primary care doctor here. I think the Providence Medical Group is very good.