U.S. Bank

DO NOT TRUST US BANK! I’ve had my account less than 60 days and it has been the worst banking experience of my life! The rude staff gave me wrong information multiple times in the same day. I was a Chase customer for many but switched after a banker convinced me to open an account with them since my checks were drawn on US Bank. I have had to wait longer for my check to clear then I ever have with Chase! The staff is completely unhelpful and have no idea how to do their job. Not only did I get get misinformation from the staff but also from their website and mobile app. I wouldn’t trust this bank with 50 cents much less my paychecks. I will be switching back to Chase immediately.

I’m not sure why the negative reviews. This is my main bank. Everyone has been super friendly and helpful. It’s rare that a wait is longer than just a few minutes. Just a quick trip in today to get a form filled out. EASY!

I went in here to close one out all my accounts two months ago. The personal banker said that he would make sure it was done.
Just today I found out my accounts were never closed at all. They are instead sitting there overdrawn because US Bank charged an account maintenance fee on all of my accounts overdrawing them. How incompetent can you be that even though I sat in front of a personal banker and even signed forms to close ALL of my accounts that two months later they are still open.
People out there… NEVER GO TO A BANK especially US Bank… instead go to a CREDIT UNION where they don’t try to rob you at every turn with insane interest rates, unreasonable account fees (hidden ones) and spam your inbox and mailbox with junk mail. CREDIT UNIONS people. That is where you want to go.
They have lost my business forever and because of this I am now closing all loans and lines of credit I still had open with them. I will NEVER use this wretched bank again.
I spent over an hour on the phone with customer service fighting with them to get this resolved and fixed.
WTF!
INCOMPETENCE!!!

The rest of the people here are nice, just stay away from this girl name Bryana W. Her unprofessionalism was appalling and the fact that she couldn’t give me a straight answer anytime I came in, or when I needed to talk to a business banker is why I took my business elsewhere. As a business owner, having seemingly nice and cheerful people is always nice, but lasting business relationships need nice, cheerful, and competent. And flirting with married men, won’t get you anywhere in life.

Oooo I’m liking that their ATM’s have a separate slot of checks and another for cash when making a deposit so you don’t have to wait for an envelope, write out everything and so on. Me likey! The machine counts out how much cash you deposit itself therefore no need for an envelope. Why doesn’t Chicago US Bank locations have this??? Trust me I’ve checked, you have to do it the old fashioned way. Get with the technology Chicago! Pretty cool and quick.