Enterprise Rent-A-Car

Although this issue occurred earlier this week, Shelly helped me with every step of the way with returning the vehicle to the best of her abilities. She went above and beyond.

This is the worst enterprise location I have ever gone to in my entire life, mind you I use enterprise very frequently when I travel. Because of my experience at this location I will never EVER use enterprise again. I was forced to rent a car because someone hit my personal car and their insurance paid for the rental, I purchased enterprises waiver fee which is around 22 dollars a day baize I figured my luck at that point wasn’t good and I was only going to have the car for a week better to be safe than sorry. Once the body shop whom was fixing my vehicle let me know that it was going to be in the shop for 3 week k immediately went into that enterprise location to cancel the waiver fee and I said I would just pay for the days I had it on the car which was 4 days. they said ok no problem we will only barge you for the 4 days, well when I returned the car 3 weeks later they slap me with an 800 dollar bill and said I never cancelled the waiver. I told the manager to check the cameras and she said she was going to review it and she never did. She also stated she would contact me the next day to figure this out which she never did, mind you I tried to contact her for 3 days after that incident and she dodged me then she charged my credit card 800 dollars without any notification or explanation of how she tried to help me. Worst manager ever and the staff there is completely unprofessional. Don’t waste your time going to this enterprise trust me.

Great place. I rent here a few times a year, never really had an issue. I make my reservation, I’m in a car in less than 20 minutes.
The only reason I don’t give the fifth star is because it annoys me just a little bit that every time I pick up a car at any enterprise, the vehicle is always wet. Like the car was washed but not dried. Great staff here though. I see them always trying to help people that have those weird situations where they are relying on strange payment sources and insurance claims. The staff seems very patient.

If i could give them ‘No stars’ I would! Terribly dissapointed. I rented a Nissan Sentra from here for one day upon recieving the vehicle the woman showing me around the car even noticed how dirty it was. When we did the round about check I started pointing out spot to her and she shrugged them off by saying it was a «bad wash job» and one spot she was able to rub off so i took her word for it WORST MISTAKE EVER. Not only did i recieve a DIRTY white vehicle but it had suspect spot on it that was hard to tell if it was a mark or dirt. As i said I swiftly looked around with her and said ok and initialed. Reluctantly I decided to just use my insurance and not go thru the 22.99 a day because I felt there was no need. When I go to bring it back today the man notices a tiny dent then charges me my $ 500 deductible. I am 100% sure nothing happened to this vehicle while in my possession and this was already there. The man was rude and didnt want to listen to a word i had to say and just charged my car. Not only did I have to drive in a dirty vehcile during my time with it but I got charged $ 500 for something I didnt do. WORD TO THE WISE DO NOT RENT FROM THEM! GO TO HERTZ and just get their insurance deal. ENTERPRISE REALLY SUCKS

Couldn’t get to the rental… because RONNIE decided that he didn’t need to inform me on the rental policy that I questioned… and decided to HANG UP ON ME after raising his voice and telling me that he could not transfer me to the reservations number. Which any person who ever worked in customer service knows… YOU CAN ALWAYS TRANSFER A CUSTOMER TO RESERVATIONS.
Hopefully, Enterprise will realize that employees like Ronnie and the phone are bad matches. I will never rent from Enterprise again… Thank you for saving me money on my birthday weekend Ronnie:).

I travel throughout the nation for work and rent on a weekly basis. I have to say whenever I am in the tristate area I only rent from this branch. Christopher foster goes above and beyond to accommodate me and many times at the last minute. I see him using properly helping all of his customers and i know if i have any issues with the rental i will be taken care of. I strongly recommend renting from this enterprise.
KC

Great experience! I called while I was on my way to pick up a car (roughly ten minutes). They were very friendly, and had no problems getting everything together with such short notice. I actually had to call back a couple times to change my reservation and drop off location, and they were just as great getting everything taken care of for me over the phone as they were in person. Customer service is really important to me (as I’m sure it is to most people) and I couldn’t have asked for better people to work with. I will definitely be using this location again whenever I am in need of a rental!

I really had a great experience at this location last year. My car was totalled & the other persons’ insurance covered a rental car from Enterprise for my use. I called their location to say I was coming that evening. It was very busy when I got there & it was near closing time. They made sure I left with a very nice SUV. I did have to wait a while for service but it was worth it. Wonderful customer service. I will use them again if the need ever arises… hopefully no more accidents!

UPDATE: I never received the special toy my son left in the car, despite calling and asking them to mail it and their assurance they would.

I was tempted to give this location a one-​star rating.
In the winter, no one was in the store while the store had «open» hours. The manager was the only one working, and he was dropping people off/​picking people up. Took more than half an hour of waiting for him to come back, and then another 15 min to get my car reviewed.
If not for the fact he said I could just drop the car off at the dealership instead of him driving me over there, this place would’ve been rated as «never again».