Hilo Bay Facial & Spa

I’ve been here twice and both were bad experiences. I’ve been getting brazillians for almost ten years (on and off) and I know the difference between a good and a poor wax.
–Her wax was way too hot and was burning my skin
–She did not direct me to lift/​move my legs to navigate around which worried me that she was missing spots
–She does not pull your skin taut when she rips off the strips, so when she rips off the fabric strip it pulls your skin up with it. Because of this you get more hair breakage from the surface than actual pull from the root (stubble), and your skin is left with extremely swolen red pores and bruising/​sensitivity/​redness esp on the lip area. In both waxing experiences with her my nani was sore for over three days. This makes something that already kind of hurts (waxing) extremely painful. Waxes do not need to be as painful as they are with Wendy, she does not know how to make the customer comfortable.
–I came home to MASSIVE patches of missed hair that she did not get, and mind you I get waxed ALL the time and do not have a lot of hair! She was so sloppy and did a TERRIBLE job, I had to tweeze and shave to get it clean. I was appalled at how much she missed. She must have poor eyesight because it was in unbelievably obvious areas.
Those are the things that bother me about her actual waxing process. Here’s what bothers me about her customer service.
–Unfriendly and not very warm and welcoming
–Greets you like she’s only half interested
–Has no wipes to clean up with in the bathroom (in the end that just sucks for her not you)
–Has the television on the entire time, at the volume it was at when you first arrive, and she watches it while she waxes you.
–Charged me $ 50 for a 3wk in between touch up wax (and like the other user said, only became friendly at the goodbye when money exchanged hands). I have never paid more than $ 30 for a touch up.
The women who wrote these fantastic reviews either have zero loose skin on their vagina or Wendy is the only person they’ve ever gotten a wax from. She makes you feel like she’s disgusted by touching your fun parts. Never going again, please be nice to your nani and go see another local waxer… There ARE good ones in town. Word of mouth… Just ask your girlfriends.

Wendy is amazing. I totally expected to have a horrible experience but she was very personable and helped me to feel comfortable. And the procedure itself was 100x better than I expected. I will definitely go back and see her again.

Wendy is very professional and overall fantastic! Not only did she do a great job, but she’s very polite and easy to talk to and the environment was nice and comfortable. Everything was very sanitary as well which is so important when doing waxing. I appreciate the fact that she took the time to explain to me how everything would be done and asked me about my preferences along the way to make sure it was how i had wanted. As for pain I was expecting it to be quite painful but it really wasn’t bad at all. In the past I had a reaction to the wax i had used but she uses a honey wax which she told me is the least likely for anyone to have an allergy to. Her pricing is also very affordable, my service was only 50 dollars which is a great. To anyone considering trying out waxing, go to Wendy, don’t go to a nail salon that charges 25 bucks because there is a reason why it is so cheep (ie unlicensed, unsanitary). I definitely recommend her.

Came in for a simple wax, and yikes. I did not have a good experience at all. I was upbeat when I arrived, but Wendy was not friendly with me. She was actually quite brusque. She only cracked a smile as I was paying and tipping her. I was concerned that she attempted to re-​apply wax on the same bit of hair about 4 times instead of going for a tweezer after the first or second try, as my regular waxers do. Even after she finally brought out tweezers, It was not a very thorough job. Not sure why I had such a different experience from other reviewers… maybe just a bad day for her.

Wendy knows what she’s doing and does it well. She’s very pleasant and grounded; clean; uses quality product; very attentive. You’ll definitely get a full treatment!

Wendy is excellent… SUPERB and I’m too grateful for her skills! Hilo Bay Facial & Spa is seriously the only place on the island I will get waxed! My rating breakdown:
First STAR is for PROFESSIONALISM! Just like finding a doctor that fits the bill Wendy is caring and actually takes the time to know and understand you as a client: your likes and dislikes, makes you break down specifically what it is you want so to give you what you want. This line of work is extremely personal and many people (who haven’t or won’t attempt to wax… anywhere or anything), resisting to fulfill that curious desire to get waxed should make an appointment HERE. My younger sisters always ask me to shape their eyebrows but now I’m going to make appointments for all three of us
Second STAR is for QUALITY! Regardless of what services you request Wendy is honest (in a nice, maternal way) and will tell you what she sees/​thinks is best to achieve maximum results with COMFORT! The easiest, painless (as can be) bikini wax, PROMISE. She explains everything so you know what and why she does what she does. Before you know it it’s over!
Third STAR is for AFFORDABILITY!
I moved back to Hawaii from California and was so worried I’d have to drive all the way to the west side of the island for professional salon services and assumed paying big bucks for quality. Already endorsed with a quality star a nice, quick, and comfortable as comfortable can be bikini wax isn’t $ 50 BUT $ 30!!!
Fourth STAR is for AVAILABILITY!
Every time I’ve needed something, I’ve called the day of and get what I want the same day. Maybe I’m lucky but you can’t be lucky all the time… or can you? This last time I needed my eyebrows did because I had my grandparents’ 50^th anniversary party on Saturday, she stayed a little after closing to get me right, on a Friday!
Fifth STAR is for a touch of PERSONALITY!
Probably the most important, personally. This place is just so great. If I was like J-​Lo and could have my beauty team with me ²⁴⁄₇ Wendy would be it… my all in one! If only she did nails she’d be more effective than therapy, she makes conversation! I don’t know if that seems weird to some but knowing or just vibing that the esthetician is comfortable, also makes a huge difference on experiences and makes me more comfortable :)
I have yet to get a facial but soon will and I am sure I will thoroughly enjoy: D
I reccomend scheduling an appointment and I don’t think she takes credit cards… cash or check. But smiles accepted :)