Marriott’s Grande Ocean

The service here is impeccable!!! The property gorgeous and newly renovated with stainless steel appliances and modern furnishings– just beautiful! The unit is very spacious at 1380 sq feet. My grand daughters were a little short too reach the sink to wash their hands, I called front desk and they were out of stools, no big deal, we certainly could lift them up. They took the time and care to run off property to purchase a stool for our unit for the girls to use. Way above and beyond! Can’t wait to explore the rest of the grounds and area today ! Top notch place all around!

I have been to Hilton Head for 30 years since I was a young child. I began staying at the Adventure Inn, but when the Marriott Grande Ocean opened, my family has never regretted our decision to change. The staff always makes every effort to make your stay relaxing and stress free. They are happy to recommend events and also have daily activities for the whole family! Being able to not only be beach front, but also have access to several pools of all sizes, bocci ball, shuffle board and also a life size chess board to play, allows you to always have something to do! They always have a clean room, all white linens and also an on-​site market. This is a highlight to my year and will continue to be! They also have an on-​site grille and personal grills for you to use. The beach is private to the resort so you get to enjoy the view in peace and relax.

We stayed at the Marriott Grande Ocean last week and it really exceeded all out expectations. This is a first-​class resort with many fine amenities, staff, and a great location. If we didn’t already have 3 weeks of timeshares to use each year, I think we’d definitely consider buying at the Grande Ocean!
While some of the resort was undergoing some construction/​renovation, there was no hindrance to our stay in the least. There was always plenty of room at the pools… and lots of room on the beach.
The rooms were fantastic. Nicely appointed 2-​BR units. This would have slept 8 comfortably with a King in the MBR, 2 Queens in the 2^nd BR, and a pull-​out sofa. The kitchen provided everything you need to cook well and had lots of extra silverware and dishes… a welcome change from the places that give you 4 of everything.
The activity schedule was jam-​packed with fun activities for the whole family. While some charge a nominal fee, it’s worth it! Who wouldn’t like all-​you-​can-​drink Sangria for $ 3!!!
For those who haven’t been, Hilton Head Island is a great place to vacation. Relaxed and fairly quiet… but they also have everything you could ever need within a 5 – 10 minute drive. The Grande Ocean has a great location near Mid Island where you can walk to Coligny Plaza, take a nice bike ride into Sea Pines, or access the main highway in minutes.
I can’t recommend this resort enough. We’re looking forward to booking our next trip here already!

We’ve been timesharing for almost 20 years and this is the probably the best resort we’ve ever stayed in. Check in was very courteous with maps and discount coupons of the area. Our 2 bd unit was on the top (5^th) floor, had a great view of the Atlantic with two sliding patio doors that opened onto a balcony, and was spotless. Full kitchen (granite countertops) had appliances that were like new, it even came with an inventory sheet of pots, pans, cooking utensils, etc. The beds were very comfortable with bedding that are usually reserved for high end hotels, the 2 person hot tub in the master bedroom had plenty of room and worked flawlessly. Everything had been thought of including about 10 beach towels (in addition to regular towels in various sizes), plenty of toiletries, etc. The activities within the resort included pancake breakfasts, wine and cheese party, grilling with the guys, smores and hot chocolate by a fire pit, zumba, etc… I called the front desk and asked if they had a slow cooker that we could borrow and they said certainly. I asked if I should come down to get it and they said no housekeeping would bring it up. About 30 minutes later a housekeeper showed up with a still in the box brand new slow cooker! Amazing service. The hot tubs were hot (105) and swimming pools were clean and heated. The grounds were well kept had a manicured look everywhere you looked. They had workers repainting and redoing part of the parking garage (yes you park inside) and the 3^rd floor in our building was getting new paint, etc. Interval International give this place the highest ranking (Gold Crown) and it deserves it.

We come to Hilton Head every October. This is our second year at this Marriott location and we agree with other posters it’s in need of a facelift. Our unit was fine from a cleanliness standpoint but the fridge showed wear (it worked fine) and the dishwasher rarely got everything clean.
Staff is great. We had an issue with the air conditioning and they were right on it also had issue with my battery which required a jump and they were there in 5 minutes.
Don’t understand comment about location being poor as we love this end of the island.
Finally, sat through the obligatory 90 minute presentation on Vacation Club. We are legacy owners with no real intention to purchase anything more. Have to say that Jackie did a great job of explaining the program but when we told her we were not interested she was amazed. She ended up leaving the room letting someone else finish the presentation without even say good by. We love Marriott but there has to be a better way!

best vacation spot ever! something for everyone. best beach ive ever bn to !! rooms are very clean. staff is wonderful. everything is easy to get to.

Love this place. Great activities. Nice staff. Huge indoor pool. Would come back every year.

Rooms need to be updated putting a flat screen doesn’t update a room! Beds are uncomfortable and smell bad. The pool was moldy and unattended to. Staff is rude and doesn’t really give you a warm welcome! They make you quite uncomfortable!
But overall my husband and I enjoyed ourselves on the island! Oh and the bike riding was an awesome and fun activity! I think that was the only guy nice and welcoming on the resort! I wish I remembered his name! Anyways we won’t be coming back to this shithole with a coat of paint!
If you actually liked this place then I am sure you are an inexperienced traveler! Or you are used to places that are run down and lack class.

I am really confused reading the 5 star reviews by some people — as I feel like this may be their very first vacation ever in life… or have not traveled too often… or maybe I am just too demanding!
I love Marriott. Always have… and will continue to love them. But, this resort not my fav. I think if it had a nice upgrade /​face lift, it would be fantastic. The biggest problem was the cleanliness. It just shows it’s age poorly.
CONS
— Indoor pool — moldy, dirty, tiles coming up floor. Freezing cold — blasting air conditioning not a great idea when the pool is warm because you are so cold coming out!
— Music really loud around pool.
— Rooms: funky smell in our room. Organized and clean furniture, but stinky. Bathroom had moldy shower. Also, you have to step INTO the shower to turn it on – so you get blasted with cold water to turn it on. There is no way around this… bad design!
— Pool towels smell dirty and well, again with the moldiness.
— Elevators smell like urine. Maybe it’s because there are a lot of kids there and they come right out of the pool and go upstairs. eek.
— Food at the pool — meh. Really, could have been a lot better.
PROS
— Unbelievable staff. ALL WERE SO NICE and so attentive. Apple, the waitress at the pool was great. The woman who greeted me at the spa was super friendly.
— Spa looks fantastic — I toured — but didn’t use.
— Front desk man was great.
— Check out gal was great.
— Great view from rooms — nice balconies ocean front rooms.
Overall, I would definitely come back here ONLY if they just upgraded the hotel and rooms and fixed some mold issues. Maybe they need a new launder service?

We love this place. This is our second year and we already made our accommodations to come back next year. We are vacation club owners and enjoy staying at the Vacation Club properties.
As a single couple with no children, we love staying here during the off season. We aren’t party animals and enjoy the quiet. The other residents are either grandparents or couples with small children. There haven’t been any loud parties or crazy things going on at this hotel either year we’ve stayed.
The hotel is on the beach and if you get an ocean view room, the views are amazing. Lots of pools and hot tubs. We don’t get into the events or activities but they do offer several throughout the week.
The front desk left a basket with wine and cheese for us in our hotel room because it is our anniversary.
My only complaint is there aren’t any gluten free or allergen friendly snacks in the Marketplace. This is true for all the Marriott locations. They just aren’t allergen friendly but we are aware of it and plan for that during our stay.
Wifi is spotty and so is cell service but I don’t really mind when I’m listening to the ocean in the background of the balcony.

Excellent resort with lots of amenities
Having great weather this time of year allowed us to take advantage of beach walks and bike rides, would definitely return here again!

Vacation club member so we’ve stayed at several of the properties by now, including Barony on HHI. This one is designed very well with the villas being very close to the beach and pools so no golf cart transporting. Good mix of pools although most are overrun by children so don’t expect to sit peacefully there. The beach is great with plenty of room and two entrances.
Staff did a good job with activities and working with the kids. Excellent on-​site bar (Pool Bar Jim’s, see review) and nice little snack shack by the pool with excellent sweet potato fries.
Bike rental on the property was always hopping and the fitness center overlooking the ocean almost makes you want to work out while on vacation. As a runner, the proximity to the bike and running paths was helpful and as a guest on this property, you can run into Sea Pines for a very scenic run or ride. Super location for shopping (Coligny Plaza) and restaurants. We will definitely try to come back here.

My father bought a time share about 10 years ago and we keep coming back even as the kids have gotten married and started families of their own. This place is designed from the ground up to be a place where multi-​generational families can come together for some R&R.
The rooms are big enough to accommodate bunches of people living under the same roof. They are well-​kept and have a good living room feel to them.
I wouldn’t even begin to try to enumerate all the facilities at this resort. But they have everything from the baby pool to the mixed drinks at Pool Bar Jim’s and everything in-​between. They have just about every kind of family game you can name from ping-​pong to shuffle board to bingo to putting greens. etc etc. And of course there’s access to the beach and beach umbrellas and chairs and gorgeous white sand.
I can’t speak to the value of the place because my father bought the time share and pays for it every year.
But I can say without reservation that this is a great family getaway vacation. And no mouse ears anywhere to be seen.

This Marriott is geared towards either the elderly or the families with young kids, both of which will be in bed around 9:00. We are by no means loud but were told to keep our noise down. All in all, great resort for peace and quiet. Rooms are huge and very accommodating. The staff is attentive and pleasant. There are around 4 pools and three hot tubs plus a shallow pool for young infants with plenty of seating. Resort is within walking distance to grocery stores (recommended as their market is very pricey). Phone service is almost nonexistent inside of the rooms, regardless of your carrier but their wifi is pretty decent. We had a good time and would come again!

Been to many Marriot & Hilton resort type facilities and this is one of the better.
The best part about this place is their 2 bedroom villas. Its huge and very well furnished. Master room has a king size bed with a jacuzzi. Second room has 2 beds and their own bathroom. A full size kitchen and even a laundry room with washer and dryer. Every room has a patio with furniture.
I stayed at the Sand Dollar building and it was 3 minutes to the beach.
My suggestions for activities is to call the Concierge before you book and if possible get a list of the activities planned for the week.
It would be great if this place would add 2 things.
1. Lazy river
2. Water park.
All in all, a fantastic place if you are Hilton Head Island.

This place is better than the Marriott spa and resort. Mostly used for timeshare owners but they also book rooms. It’s a bit of an older style, but I liked the layout of the rooms where one bedroom is by the front entrance with it’s own bathroom, then the kitchen/​dining room, then the master bedroom is at the far end with a huge jacuzzi bath tub. This place would have been a solid 4 stars but due to a few unforgettable incidents, the rating has downgraded to a 2.75 star.
What went well:
1. Easy Booking and they were honest with the renovation going on which may be loud. (We asked to be booked in a quieter area)
2. The room was set up with a highchair and a pack and play. (typically you have to ask for the pack and play and wait forever)
3. Quiet for most of the nights (except the last two night bc of our neighbors above us)
4. Room layout — comfortable
5. Cups, plates, etc. are available for use as well as a laundry machine
6. Easy walk to the café (but it’s a lot cheaper if you go to the Publix or Piggly Wiggly? to buy things you need)
7. Activities are available everyday (necklace making, free breakfast, etc.)
8. «Tidy up» is available at no cost where maids just tidy up your room — one maid put our dirty dishes in the dishwasher and started it for us, the next maid put our dirty dishes in our dishwasher (that was filled with our clean dishes), fixed our beds, etc. No changing of the bed sheets.
What went terribly wrong:
1. Internet is spotty and will cut in and out. You have to keep clicking on the «I agree» to get the internet up but don’t count on watching CNN bc you will get frustrated.
2. Mobile phone reception is terrible and it’s a lot better when you are on the balcony or outside in general.
Unfortunately, these 2 incidents occurred on our last night and the next morning.
3. We had a parking pass and was informed that since we had a handicap sign, we could park in any covered parking space if the handicap spots were taken. (We got a warning note one day bc we forgot to hang our handicap sign up) At around 7:30 pm, I get a call from this guy who tells me that I need to move my car. I tell him that we are allowed to park there bc of the handicap. He said you still need to move your car. I said but it’s close to the elevator and we need to park there. He argues with me some more and says you need to move your car outside. My husband tried to call the front desk back (5x) and no one responded to our call. In fear of them towing our car, he moved it outside even though there was 1 handicap car parked in 2 spots and 7 other empty spots in the covered parking garage. He went to the front desk and told them what happened and talked to the gentleman who spoke with me. They apologized and said we can still park under the covered parking garage — no thanks since we ALREADY MOVED the car.
4. At 9:24 AM the morning of check out, 2 gentlemen rang our doorbell and said are you checking out today. I said yes. He said are you leaving now? I said no. He said check out is at 10. I asked what time is it? He said it’s 9:24 and I closed the door. Pissed off that 2 guys had to come to my door to kick us out, I called the front desk and she was very nice and said we can check out at 11:30. We just packed our stuff and left as quickly as possible. My husband talked to the front desk and explained what happened. The lady at the front desk was nice and ended up giving us half off on the last night, but WTF?
So, you make me move my car which has a handicap sign hanging from the window and you don’t even think to call the person who is parked in 2 handicap spots AND there were lots of empty spaces in the garage? Was this bc we forgot to hang out handicap sign the night before? What’s the reason for all this? AND don’t call me at 7:30 PM as this was definitely not urgent AND I have a child who sleeps early. And why come to my room and tell me I need to get out of the hotel immediately? Is there a fire? Do you do this to every guest or was this just a coincidence that you wanted to pick on us? We were informed that this was not normal procedure, so why did the 2 guys do that? The one guy holding the walky talky was just hanging out looking over the ledge while the one guy told me to get out of my room. Were you two guys bored? Then get back to work. Terrible. What the heck happened?