Public Storage

Let me say, that Lydia and Josie are wonderful employees of your company, not to mention, VERY helpful and pleasant. I have nothing but glowing reports to give, and would recommend this location to anyone.
Gail Malcolm

Lydia was very helpful in finding the perfect space for our needs, and she even took us to the exact space that we would be renting before we paid anything to make sure that it would be suitable. The price is very reasonable and the spaces are very secure and clean. This location is right outside the front gate of Sea Pines, behind the movie theater which is on the left side of the Harris Teeter shopping center. It’s so great to have nice, helpful employees such as Lydia, working at such a convenient location near most everything on the south end of Hilton Head Island. Highly recommended. It’s well hidden but we’re glad we found it!

If I could give zero stars, I would. I just lost an hour of my life over what should have been a 10 – 15 minute transaction. I don’t know the name of the girl I was working with, but she was the most inept employee of any company I have done business with. I will be calling management to complain.
I repeatedly asked her if leasing the unit would take much longer, as I had an appointment I needed to get to, as well as having my 15 and 18 year olds sitting in the car. She could never give me a straight answer. Why it was so difficult to have me sign a lease and collect payment, I’ll never know. I texted my husband during this nightmare and he found me a unit at Dillon Self Storage. I was in and out of their office, keys in hand, in ten minutes.
Never again will I use a Public Storage unit.

Location and facilities are very good. Folks who work there are very nice. When they raised their prices from $ 160 to $ 180 per month for a 10×20 garage I moved my stuff out and vacated. The locks and keys they supply are a bit annoying since you have to spend time with them to unlock. If the location is good for you and the price doesn’t bother you, then this place is fine.

RIP OFF REPORT!!! Terrible experience and they don’t care at all!!! While staying at Hilton Head we needed a place to store our van due to our rental property not allowing large vans to park at the home we rented. We were given the number to public storage and felt it was going to be a simple inexpensive option to our problem… but it was not. We were give the run around and ultimately felt screwed when it was all said and done.
We called the number given by the rental company only to find it wasn’t the location we needed. After 10 min on the phone being sold on all their options and pricing and getting all of our info we were transferred to another branch. Not one thing that I spent my time telling the first attendant was relayed to the next so I had to go through it all again. This wouldn’t have been a problem if they weren’t the right location either. So I was then transferred to another location again. Before transferring I had the attendant quote me the rates and the parking options of the Office Park Road location in an attempt not to waste any more of my time. The joke was on me though because that didn’t save me any time at all. I had to give every detail that I gave the other 2 locations of Public Storage to the 3^rd in order to get a quote though each time they said they were going to send the info I was giving on to the next location when I was transferred. After another 10 minutes of time I was finally given a quote and told to bring the Van in to park it there.
Once I arrived, 5 min later, all the prices changed and I started to smell something fishy. My rate went up $ 40 over what I was quoted over the phone for the parking. I complained to the Lydia Meraz and told her I felt like this was a bait and switch. I explained to her how this was BS and how I didn’t appreciate being given the run around. She didn’t care. So after making it clear to her that I felt like I was being screwed getting charged so much, I wanted to get on with my vacation so I told her to go ahead and charge it.
Then when she handed me the final paperwork another $ 25 was added to the already inflated rate and charged to my card. At this point I almost lost it. Yet another surprise!!! There was no mention at all about this $ 25 charge in any of the 3 conversations I had with any of the Public Storage attendants. Again Lydia didn’t care that she nor anyone else had told me about this surprise charge and was unwilling to adjust any of the pricing to make this right. I had her call her boss Sherri Gamrami and she didn’t care at all about all the shenanigans that I had gone through just trying to park a van. No discount was made to my pricing and no apology offered either.
I will NEVER do business with Public Storage ever again. As a business owner, I know how important it is to be honest and upfront with people about charges and rates. I guess this is something they have never heard of.
I own Midlands Biofuels, a nice little Biodiesel company in SC.

Very Sincerely, BioJoe

Lydia was very helpful explained all to me. great customer relations have not used it yet as iam going to store next month for 5months i will let you know how all goes

Lydia ans Earl are amazing and helpful, I had an excellent experience there at public storage and will definitely recommend it to any of my friends and family.

Needed a parking spot for our trailer for a week. Found this property via the national reservation number and it was right around the corner from where we were staying. Lydia and Sandra were very helpful in getting things setup, showing the property and the space I was renting to make sure it would work. I received a couple of calls asking if everything was in order. Nice touch. Great job!

It thought it was a typical storage unit place…
Until I moved all my things out. Holy crap! I think that i have found every single type of critter and bug in my things. I am going to have to trash a large number of my belongings. I would not recommend this place, I won’t be going back.

Josie helped us find a small climate controlled-​unit at a nearby facility.

Lydia and Josie are the incredibly helpful staff members at this location. I was bringing a waverunner down from Augusta to park for use during a week’s vacation and was running late. They checked in with me by phone, maintained contact and had me all set before close. Great efficiency and pleasant service! Finding the location can be a little difficult. When I first used the location during the summer of 2012, I had to drive around searching a little. It’s behind the movie theatre in the Harris Teeter shopping center where Marley’s is located, right outside of Sea Pines. While mildly hard to find, the location couldn’t be better for a vacationer. Very well run facility.

first experience with them, which was excellent. was on vacation and needed storage for PWC on trailer. the staff were very helpful on phone after being forwarded by central number to closest location for my needs. did express check in online and value was excellent. place was secure, clean and staff was knowledgeable and friendly.
only downside
1. not easy to find. they need to be a bit more specific since it’s hidden in the back of a shopping plaza. your gps and google won’t get you there
2.seem like a lot of paperwork to fill out upon arrival even though i gave them everything on line on their preferred method of check in.
will use them again.

Lydia was excellent and followed up with me several times on a parking space for my boat and trailer. She was very attentive, competent and friendly and made the entire rental experience enjoyable. I would highly recommend this Public Storage location.