Firestone Complete Auto Care

The disappointment continues at Firestone in Hingham Massachusetts. After calling daily to try get get an answer if a part was in that they had ordered (and they told me I needed) the last guy said he found a part in the back for a Nissan– must be my part he said– no name was attached. He made an appointment for me to drop off the car the following day at 11:00. We came back and the guy (another new guy) said «we don’t see anything broken.» He asked us what the part was for. We told him Firestone called us and said the part was needed because of the rattling noise by the wheel. They never took it for a test ride never looked at the repair history and obviously never read the notes from my numerous calls. Total epic FAIL. Don’t ever — ever take any car to those bozos at Firestone– #bumblingidiots

*FINAL UPDATE
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I meant to finish this sooner but haven’t got around to it.
4 Stars — Would be 5 but I think there is an issue with my valve stems as I have slow leaks and the sensor is on. I don’t think it’s necessarily any fault of the staff. It could be just one of those things. I’ll bring my car by the shop and I’m sure they will take care of it. Overall would still recommend, it’s difficult to find chain places that won’t price gouge and who are actually helpful. Hopefully, I didn’t pick up a nail in brand new tires.
Good job though.
10.27.2015.
END REVIEW.
* This is a preliminary review *
* I will make my first update after 50 miles *
Taking into account, it was Friday after 2PM, the humidity in the state of Massachusetts was at a vile, Amazonian like level.
Greeted quickly, professionally and without false pretense of how long I would be waiting. I asked for an oil change and a quote for 4 tires. I was given the oil change price and time it would take before they asked anymore questions. I forget the fellas name who greeted me but he was probably the tech manager or whatever, very helpful and no b.s.
They finished up the oil change and gave me the best price on their recommended tire. I don’t care for labor costs, especially at a chain location where services are grossly inflated already. So, I told Joe (Sales Manager) that i don’t want the tires if I’m paying for «Balancing labor» «Additional Removal fee» and «Valve stem labor». He took the fees out for me.
Awesome.
It took about 2 hours start to finish for oil change and tires to be mounted. They also tossed on wiper blades for me (which I bought at Wal-​Mart). So this is a completely reasonable time frame.
When I was handed my bill, another discount was applied they had missed without my having to mention it. Bonus.
No pushy bullspit, no hidden fees, no quote tampering or waiting game nonsense.
As far as the service team, management etc… And my overall experience as a human, solid B + to A — it’s not an easy job and it was uncomfortably warm today. So I’m going with a 90 out of 100 for all things human.
— — — —
I cannot yet speak to the quality of tires or if they were balanced correctly etc…
** NOTE THIS IS THE KICKER**
If my TPMS light turns off within 50 miles, I was told within 15 miles but I’ll be fair and give it 50, then this will be considered a 5 Star review.
If it does not turn off, and they offer to fix it free, I may need to make it 4.
If it does not turn off and they don’t offer to fix it free, all aforementioned niceties and high regards will be negated. It will be clear that there is just another wolf in sheep’s clothing sitting by 5 corners.
Update to follow:
**UPDATE**
I have driven 75 miles and the TPMS light is still on. We’ll see if they contact me. Still satisfied with service for now

0 stars. Something smells like a scam.
Went in for 4 tires. First quote was $ 517. A week later, same quote was $ 620. Work it out on price and went in. They said they’d check the tires for alignment for free.
They installed the tires. Almost 2 hrs. Then came out and told me all tires we off. I had expressed that I didn’t want to pay for the alignment. 10 min later they came back out and said «we checked again» (why, I do not know) «looks like all your tires are fine.» During the installation, he brought me out to show me a broken boot on the axel. Another guy had already found it and told us we only needed the boot. They said we needed half the axle to be replaced. They’d do it for $ 350. I told them I didn’t want to spend that kind of money that day, so he tried to sign me up for a credit card…
Fast forward a bit. I leave with the car and the new tires. It rides nice and smooth, but now the a/​c that was working as recently as my drive to Firestone, doesn’t work at all. Just blowing hot air. I called the next day and they told me that the particular car I had does that. The a/​c doesn’t fade out, it just stops. Got a second and third opinion and they both said that was ridiculous. Firestone said they could get me in there and recharge it for close to $ 200.
Funny how 4 tires quoted for a little over $ 500 could have turned into a $ 1130 sale for 4 tires, a half axle, an alignment, and an a/​c recharge.

I will preface what I am going to write by saying that I carry a Premier Rewards Gold Card from Firestone for the amount of money I have spent there the last few years on two cars.
After four attempts at repairing an electrical problem with a door window; spending over
$ 300.00 in parts which it turns out I did not need; hours of either waiting in the lobby or dropping off/​picking up my car; and being told it would cost another $ 400.00 to complete the job, I am no longer a Firestone customer.
I might not be walking away if this was the first incident. I spent $ 1,000.00 there about 4 months ago when I needed new struts/​suspension on the same car. Within days of this work being done, I had to go back because it sounded as if the entire back end of my was falling apart. It turned out that the technician had not connected the rear sway bar before returning my car to me.
This entire story is actually very sad because I sought them out after moving here from Akron OH — the original home to Firestone.
I’m sure there are many good reviews here as well as the bad, but the reason I write mine is to send up the «caution» flag to others who are considering doing business here.

I called in yesterday morning to make an appointment for an oil change, and also asked that they check out a sound that was coming from the engine when the car was turned on. My wife brought my car at 4:45 for the 5:00 appointment, and was immediately told in a very condescending tone from an employee named John that an appointment for the oil change was never made, and it was only for the sound from the engine. I absolutely made the appointment appropriately, and John completely pushed blame on everyone but himself. He never apologized for the mis-​communication, and was not helpful at all. She was spoken down to multiple times by John, and was never given the appropriate information that was requested when leaving. We have both gone to this location for a number of years, and will not be returning.

WOW, I dont understand why would auto shops would lie to customers. I had bought a car from a dealer near this firestone. They must work with the dealer I bought the car from. Lets start by me trying to get a inspection sticker for my car. I got a rejection sticker because my muffler had a leak. So I contacted the dealer I bought the car from told him. So he tells me to bring it to firestone so they can check it out. I explained to them that the inspection station found a leak. They checked the car and said there was no leak and the inspection station was lying and just trying to tell me to get the exhaust change. They said the noise coming out of the car was normal that G35 come like that. Next I went back to the inspection place to tell them firestone said that there is no leak again they looked at it and told me theres a leak, they even took pictures. So i contacted the dealer that sold me the car to explain to him that there is a leak that firestone is lying. He didn’t believe it, that firestone is good at what they do. Mind you they work together so I didn’t know who to believe. What I did next is bring it to Infiniti dealer where they did a whole test on the car and what do you know there was a leak. I can’t believe firestone try to lie to me and say there wasn’t a leak. i had prove from two places saying there was a leak in the exhaust. Again i take it back to firestone today Dec 22^nd and what do you know FIRESTONE tells me there is a leak. I knew from the beginning there was a leak in the exhaust you would think a place of business like firestone would tell you there truth. Please Please don’t trust these people. If they lied to me what makes you think these people being honest to anyone.

I am a returning customer at the Firestone location in Hingham. I will continue to give them business and I highly recommend them. I purchased 4 new tires from Firestone last winter. I also returned to them recently for a new tire. Customer service is great. I mainly have dealt with Dave. He was so accommodating and wonderful to work with. Also, the turn around time on the service is also timely. I am very pleased with Firestone in Hingham and will plan on returning for future service. At this location they also do other car maintenance; brakes, oil changes etc.

My mom took her car here because her a/​c stopped working and they were the only ones open on a Sunday. She sat for hours in the waiting room with no one even behind the desk to give her a status update. When someone came back, she was informed they hadn’t even started on it yet.
So she called me to come pick her up and we drove around killing time. As closing time approached, she still hadn’t gotten a call back, so she called them.
Apparently they took her car apart and then discovered they didn’t have the part they needed. They told her to come get her car and they’d call her later in the week when the part arrived. They also charged her $ 53 for diagnostics.
Fast forward an entire week. No phone call. My mom called them and was told they hadn’t ordered the part yet.
So she ended up taking it somewhere else, where they discovered that Firestone had not put the car back together correctly or completely.
Save yourself the trouble and don’t go to a big chain like this where they don’t really care about their customers.
EDIT:
Firestone contacted me after posting this review, and the $ 53 dollars was reimbursed. The customer service representative was really friendly and helpful, so I’m adding a star. It was still a wasted day but at least we didn’t lose money. If the people working in the shops were as helpful as the corporate customer service reps, there wouldn’t have been a problem in the first place.

I purchased four tires, wiper blades, and an oil change. My service/​sales person, Dave, was able to negotiate price and provided me with a good service experience. I will return for the included tire rotations and oil changes. I will consider this business for other auto services.

I have given this place a fair try but they just either don’t know what they’re doing or they just like taking your money. First I got tires from there last october. I spun out last february & my wheel weights fell off the rim. Had to go get my tires re-​balanced only to have my hubcap fall off the next day. After my hub cap fell off I saw that they put the wrong wheel weights on my rim.
So I was really mad that my hubcap was gone & that there were aluminum wheel weights on my iron rim. So I called sullivan tire in marshfield & Firestone in quincy (they seem alright) & asked them «What kind of weights should be on my iron rim?» They both said iron weights immediately. I call hingham what do they say? «oh Well, it depends…» I cut him off immediately & tell him no & to rebalance my tires correctly & I’m not paying. So they re-​balance my car again for the third time. The manager apologized & told me my car was perfectly balanced now.
A month later I get my brakes done (else where), and the place asked me why I had aluminum weights on my car. They replaced the aluminum weights on the rim that the hubcap fell off but not the rest ! Again ! Now to boot the guy at the brakes place tells me that they sold me the wrong tires for my car & that’s why they rumble so loud.
So in short, this place doesn’t know what they’re doing. They replaced bad work with bad work. They don’t care, don’t trust them. Yes, that skinny guy at the desk is as sleazy as he looks. Never again.

I used to go to Sullivan Tire, but one time I had a flat and limped in at closing time. No problem, the guys stayed late and got me on my way. Forever grateful, and I just had the chance to go back with an issue with a tire and rim, and they were GREAT.
I reccomend them highly.

They get an «A» for customer service (Thanks Steve). Got my tires replaced here no problem or hassle. Was kind enough to take off some extra charges with some additional work. Got my battery and alternator replaced, seemed to be fine until it died on me late evening. Towed it back and they fixed it. Truck has been running fine since.

I can not recommend going to this Firestone. A visit to them has totally ruined my credit! These guys lied to me and posted a charge to my Firestone credit card that I asked them not to. Because I did not realize the charge had been on that card, some months went by before I even realized I had that charge. Admittedly, I made the problem worse by a clerical blunder on my end (another story altogether), but this charge should never had made it to the card in the first place.
Although the store General Manager was helpful in tracking down some information for me, the bottom line is no one there took responsibility for their mistake, nor helped me get this black mark on my credit fixed. All for a $ 40 oil change and rotation.
There is a Sullivan Tire right down the street. Use them instead!