Firestone Complete Auto Care

Called for a flat. They were prompt and courteous and graciously agreed to fix it within the hour, when I called.

I got my car fixed here for awhile. Their prices were decent and they had credit, which was helpful.
HOWEVER…in 2011 I had my timing belt replaced by them, only to have it FALL off and leave me stranded miles away from home a little over a year later. They said it was out of warranty, but they replaced it «for free» since I just missed the year mark.
This would have made me happy, but here I am two years later, getting the timing belt totally replaced AGAIN. So basically from 2011 to 2014, that’s 3 timing belts. Ummm… a timing belt is supposed to last for ten years or so. It’s something you replace once, maybe twice in your car’s lifetime.
Apparently the timing belt I have on there is old and worn. So, what happened? Did Firestone put on an old, used timing belt and tell me they replaced it? Did they glue my old one back together and hope for the best?
Not only was it dangerous to be driving around with an f-​ed up timing belt, it has been inconvenient. I have so far spent $ 1600 in timing belts because of Firestone’s poor job.
I will NOT be going back there, needless to say.

I have worked with Pat and Brian the store manager on multiple occasions, both are very knowledgeable in their craft. Corporation-​owned Firestone employees DO NOT work on commission which is GREAT because they DO NOT try to sell you stuff you don’t need. They give you a report card for your car with recommendations, if there are any, and have never gotten pushy. Other reviews say they may take a long time during peak hours, which is true, but keep in mind this is very small location, most other Firestones I have seen are much bigger with more employees so plan accordingly. I prefer to go out of my way to deal with this store because of the service I have gotten from them for years (and their prices are fair and in line). Because of this Firestone location, if I ever have a problem anywhere in the USA, I will find my closest Firestone to get an HONEST evaluation of my vehicle. Keep up the good work Pat and Brian and thanks to Joe the tech that worked on my car today, excellent job sir!

Friendly service, efficient and courteous. But make sure you make an appointment and have something to do. Waits can tend to be long. But if its not such a long wait, you have Dunkin Donuts right next door and Shell Gas Station and Deli across the street! For a Firestone Tire & Service Center, being in Hinsdale, they do a pretty good job compared to others that I’ve experienced and heard.

Ron and the boys at Firestone saved my tire yeterday. They were patient, courteous and fast. They didnt try to sell me on 4 new tires, or even gold plated ones that some other compeitors would have.
They were down to earth and easy to work with. Plus, dunkin donuts is attached for extra happiness!