The Dermatology Institute of Hinsdale

Our whole family loves Dr Charles! Unlike some of the other reviews, we have never had a problem with his staff or long wait times. We have been seeing him for 4 years now. I highly recommend him, he’s kind, personable, and great at what he does.

Dr. Charles, in order to see him you’ll need to pack a meal or bring your copy of War and Peace. Unless you are the first appointment of the day, be prepared to WAIT and even with the first appointment it was 10 minutes.
Office staff called me on my cell while in route for an appointment explaining that he was running an hour late. Asked i f I should come in an hour later and they said NO! need to be there at my appointment time or my appointment could be filled by another patient. REALLY, your late, but I should sit and wait for you. I would think a professional would have more respect for his patients time.
Be aware that the office staff will push you to a Nurse for your exam. On all visits this was my option for getting a quicker appointment. If I wanted to see a Nurse I would have booked one.

The receptionist who scheduled my appointment was cordial and helpful; however, I was disappointed with the appointment itself, mostly with how I was treated by the staff at the front desk. Prior to being seen by the doctor, I had questions about insurance and billing, and I felt that my questions could have been answered in a manner that was more respectful, especially of my privacy. In general, I was made to feel that my questions were incomprehensible and inappropriate when I had only inquired about self-​pay. With all of the insurance changes being made in the last few years, I feel that this was a fair question and one that I should feel comfortable asking as a medical consumer. One receptionist did apologize to me for all of the confusion, and I was appreciative of that. Dr. Charles was pleasant, personable, and competent, and I could even overlook the 35-​minute-​wait to be seen. Sadly though, I have to say that I will not be returning to make this the dermatology practice for my family.

Dr. Charles is a kind and caring and very capable doctor. But in order to see him you need to get by the office staff, which is not an easy task.
My son and I have been seen in the past, yet our records could not be located. After a 10 minute search, Sue finally found my records, but only an empty chart for my son. I explained to her that my son had been seen in the past and that this was a follow up visit. She responded that my son has never been seen by Dr. Charles. When I inquired why there was a chart for him, she suggested that I made an appointment but never showed up. She simply did not consider office error an option, but instead implied that I was lying. She ended up hanging up on me.
We would love to keep Dr. Charles as our family dermatologist, but not at the cost of putting up with the staff.

Dr. Charles and his staff at The Dermatology are great! Wonderful patient care!