Edible Arrangements

I ordered an arrangement from them for Easter pick up. I know that the hours might of changed due to the fact it’s Easter so I called to verify the hours for Easter two days before Easter. I was told by one of their workers that they would be open till 5pm I said great.
Then I get a phone call on Easter that the agreement was ready sooner I said great let me call my husband to pick up. She then tells me that they will be closing early today Now because they are slow. I said OK no worries. Then she calls me back an hour later telling me that she will be closing the store in 15min because she has to leave for her other job. This is not good customer service at all. I believe as a company if you know you will be closing your doors early you should make arrangements so all your product is handled. An option of possibly delivering it would of been nice option instead of just closing their doors. My husband arrived to pick up the arrangement and the were closed. Two other people where there to pick up their arrangements at this time to. When I called the store again I was transferred to the Bayonne store. They to called the owner because people were waiting outside including my husband for their aragenments. No response. I’m dissapointed in management at this location of edible arrangements. I will be contacting corporate about this matter. Along with speaking to the owner and asking for a refund tomorrow.

I’m from Colorado and I used this particular edible arrangements to send my boyfriend and his family a surprise while they were visiting New York. We had a minor bump in the road and that’s why I’m not giving 5 stars but I do have to say that the owner went above and beyond to make it up to me and that goes a long way. Having integrity as a business owner is very important I will definitely use this store again.

They were able to make me last minute fresh delicious strawberries with only 1hr notice! They were incredibly delicious, especially the chocolate covered strawberries with peanuts they’re a must try!

It got one star cause thats the only choice you have
What a rip off. It was on the website as free delivery however I was charged $ 13.99 to deliver it down the street from the location of store. I was never told a price or sent an invoice PERIOD. After speaking to the corporate customer relations office I was told a person from the store would call me back and guess what no CALL! Not surprised at all. This stuff is WAY OVER priced. Beside that I had to call numerous times about the delivery and never given a clear answer. I then had to call the person I sent it to just to see if they got it and it totally ruined the entire surprise about sending it. I guess I’m lucky the delivery was just down the street from the store. Hate to see what they charge had they had to travel outside of a 2 mile radius. NEVER GOING TO get anything from these thief’s.
This was my second issue with Edible Arrangement and it is MY LAST!!!

Beware Edible Arrangements in Hoboken does not deliver, but will charge your card and does not issue refunds or apologies.
I placed an order for my daughter, for Valentines day, they delivered the order next day on Feb 15, no bear, no balloon, fruit was defrosted, delivery was made at 12.00 pm. when I called the store they said they had tried to deliver the order on valentines day at 2.00pm. how could that be i asked them if i placed the order at 5.00 pm, and i called them before placing the order to make sure they were not too swamped and they would be able to deliver still same day, they said yes, they would deliver before 8.00 pm same day, just place the order on line. since then, this has been a complete nightmare, The people in the store do not have any training in customer service, they hang up on you. i received a call on February 16, to refund the delivery charge only. They even lied to their corporate office, noting that order was delivered on february 14, at 7.11 pm. When i asked the associate in the store what Valentines day meant to them because the order was not meant for the next day but for Valentines day she said, well you tell me. Unbelievable. Again they refused to pickup their late defrosted not edible fruit and refused to issue credit, or to take any responsibility at all., These companies should be ashamed of themselves robbing people on such an emotional day of Love..

placed an order at 3pm for same day delivery to midtown manhattan and it arrived in 90 min. my girlfriend was very happy with the gift.
seems like a lot of the other reviews were negative so i thought i’d add this.

Wow! I’m very impressed how the managed handled the delivery situation.
A week ago my order was messed up a few times, but the manager straightened things out, and even sent over complimentary chocolate covered strawberries. Very thoughtful.

The prices are absurd.
Their execution was mostly fine, it’s just not a great concept. There are plenty of better ways to eat fruit.
Make sure the recipient has plenty of room in their fridge.
The chocolate-​dipped fruits were very «meh», and I love chocolate. The fruit in general was nothing special.
It’s a cute idea, but I can’t recommend it, not at these prices.

We were so pleased with the owner and his staff. I surprised my husband with a huge basket of fruit for him and his team and everyone was delighted.
They even gave me and my girls some freshly dipped strawberries which were fresh and delicious.
I was nervous with all the negative reviews but in the end decided to support a local business and I’m glad I did.

First off, who would think to look up reviews for EDIBLE ARRANGEMENTS? Like, how bad could a place that sells chocolate covered strawberries and cut up fruit be? Well… you have been warned!
We tried to do something nice for the people at my wife’s job, since they were there for us during the passing of her grandma. So YESTERDAY… we placed our ordered online, at about 12pm. «SPECIAL INSTRUCTIONS» were to have the arraignments to be delivered at her job by 3pm. Since Hoboken isn’t too far from Secaucus, the task could be done. Well… after reading these reviews, I kinda wish I looked here earlier.
At about 3:15pm, already 15 minutes past the deadline, we call to see what happened to the order. A woman says they are out for delivery. No problem… At 3:45pm we call back, this time she tells us, «I’m not sure what happened, I can call the driver to see where she’s at.» Now we explain to her that the order was suppose to be here at 3pm. It is now 45 mins past that time, people have started to go home. We also explained to her that we wrote that in the special instructions. She apologized and said she would contact the driver.
At 4pm, we get a phone call from the female driver telling us… «THAT SHE’S APPROACHING THE SECAUCUS AREA AND THAT SHE’S 10 MINUTES AWAY.» Why was that last statement in bold? Here’s why… My wife goes downstairs to the lobby of her job to meet up with the driver, 20 minutes pass! Are you kidding me? We call back and they tell us, «Listen, the order will go out the following day and will be there first thing in the morning.» Wait… What!!! What happened to the delivery person? Didn’t someone call me that they were 10 minutes away? What happened to the order that was just out? Leading to those dreaded words no business wants to hear… «Listen, just cancel the order. I don’t need it delivered tomorrow, I needed it today.» The woman must’ve been a car salesman because she kept insisting it would be here the following day, we said that is not good enough. We needed it here today. She wasn’t giving up and again said, «But it will be there first thing tomorrow morning.» To not hear her and to end the argument, we simply said «Okay.» She hangs up and we immediately start sending e-​mails to start canceling the order.
The Following day, TODAY:
No surprise that the order still didn’t make it, and an even bigger surprise no one is picking up the phone now!
ALL IN ALL AND RULE OF THUMB:
There is NO POINT for any business to deliver your order whenever they want to deliver it. If they offer special instructions and they can’t fulfill the request, there is NO POINT in taking the order. Now… If they accepted the order, and realized they couldn’t make the request, a courtesy call with an apology, along with a refund is the least they can do. Telling me you’re on the way, and never showing up is the worst thing you could possibly do to anyone! The woman did apologize for any inconveniences, but this is the same woman that said the order left the store and wasn’t honest with us the first time.
As we speak, we are TRYING to get our refund. As the store hours say they are opened at 8am, it is now 9:45am and no one is answering the phone. The customer service department has been contacted and they are much better to deal with. They have tried to contact the business with no success either. Cathy from customer service is telling us that they don’t know what’s going on, but the matter will be handled and they will give us a refund!
At 10am we finally got thru to the store manager Muhammad, and he told us that we have been refunded after he was contacted from Cathy from customer service. He said he apologized for the delivery attempt, but the driver was stuck in traffic. We explained to him that his statement was B.S. We went on to tell him that the female driver contacted us and told us she was approaching the Secaucus area and that she was 10 minutes away. If she was stuck in traffic as she explained to you, she could’ve told us that too. We also explained to him that my wife was waiting in the lobby for almost a half hour waiting for her. He apologized one more time and that was that…
ONE MORE THING:
Not that it really matters, but It’s not like the order that we place was for $ 40 or $ 50 bucks. It was for about $ 150. It’s not like they were just bringing us 5 melon balls and a chocolate cover strawberry. You’d think for a big order they would maybe make a better attempt. And what’s with the lying? Honesty, can’t stress that enough. Never lie to your customers!

Worst customer service ever! Ruined valentines day for the last time. Website had my order as delivered but never even left the store. When I called the store they said it was sitting on the counter and would go out next run. Sadly, it never came or even was attempted to be delivered. The store tried to give every excuse except the truth. They dropped the ball and refused to take ownership. Ruined our valentines day. I would never recommend this store to anyone.

Muhammad was very nice with me, and very accommodating. He even sent my order past deadline on a sunday for me, Although the fruits were very poorly dipped, they looked nothing like on the website, whatever though, fruit was fresh I’m guessing?

HORRIBLE HORRIBLE HORRIBLE management. The store manager Muhammad is quite possibly the worst possible person to ever be in charge of that establishment. 1) He is incredibly rude, 2) he barely speaks comprehensible english 3) Rather than try to assist me in fixing the order that he ruined, he rushed me off the phone and was incredibly RUDE. He ruined my mothers birthday order. They delivered a day early out of their own convenience, they delivered the INCORRECT product and when I called them regarding it, he commented «he thought I would like it better so he sent it anyways knowing it was incorrect. When I asked for a replacement, he told me my mother had to return the incorrect order before he would bring the correct one. He ruined my mother’s birthday surprised. He has to regard for customer courtesy and he is hands down the worst person I have ever done business with. Take your business elsewhere. I hope his establishment burns down to the ground before he treats more people with the disrespect that he’s given customers thus far. HORRIBLE SERVICE. HORRIBLE MANAGER. DO NOT ORDER HERE!

This location is awful and has horrible customer service! I ordered an arrangement back in November and after being told by the recipient’s husband that it never came, the manager insisted to me that it was in fact delivered and I was charged. The kicker is that my order I placed back in NOVEMBER, was delivered TODAY, MAY 14^th! Horrible and I can’t get an answer or explanation from anyone at the place. Inefficient, rude, and gives the franchise a bad name!

Please DO NOT buy from this store! I purchased an arrangement over a month in advance for Mother’s Day and when it arrived the fruits — especially strawberries had MOLD on them, grapes were sour and it completely ruined mothers day for us! What a disappointment. When I contacted the store all the manager said was he would «try» to get another one to us, no apology, no refund, I will never purchase from Edible Arrangements again!

DO NOT ORDER FROM HERE! Worst customer service experience ever. I will never order from this location ever again!!!
I placed an order for a delivery on Thursday and instead they send it on Tuesday. Not only was the recipient not there, this totally defeated the purpose of my surprise for my friends birthday. When I called complaining, the didn’t even apologize and just quickly said there would be a re-​delivery on the correct day and hung up on me. Thursday came and there was no delivery.
Clearly I am very frustrated at this point and called to demand a refund but every time I called, the person picking up the phone would just tell me that the manager is not there and would have him call me back. I never got a call back.
Then I called corporate to see if they can do anything but all they can do is open a case and contact the store to have them contact me. It’s been almost 2 weeks and I have not had any calls from this store.
I will never order an arrangement from this location ever again.