Enterprise Rent-A-Car

This review is specific to the Hoboken location. I’ve typically had decent experiences renting from here with the exception of the time they ran out of cars and made me wait 3 hours and the time they tried to get me to take a pickup truck bc they didn’t have a car for me despite the reservation. This time definitely turned me from using this as my preferred location. I reserved a rental a week ago for the cheapest rate. It turned out to be a SUV but I missed the teeny tiny print that said the miles were not unlimited (600 total). The customer rep who called me to confirm the reservation pointed this out to me. Since I was driving out of state and well beyond the max for mileage I asked if I could change to another rental with unlimited mileage. He told me there was nothing else and that he would work something out for me on the mileage. When I went to pick up the car I spoke with the same rep. He told me he could charge me $ 10 a day for unlimited mileage. Forty extra dollars is not what I would consider «working something out». I offered to pay $ 30 which would put me at exactly the amount I would have been over and charged anyway, but he would not budge. At that point, I just found the whole ploy to lock me in for more money irritating so I canceled the reservation and rebooked with Enterprise in Jersey City Heights for a car that was cheaper and had unlimited miles. I just find it telling that the rep let me walk out of the office over $ 10 without asking a manager or trying to work out another rental deal. JC Heights Enterprise has much better selection and rates. My new go to.

Friendly staff, fast service, high quality car. Highly recommend.

I rented a car from this location for a weekend trip to Philadelphia. The management here is very professional and it showed from when I first arrived. It was an under 10 minute process to sign the needed forms and get into my new rental car. The car was in great condition, with just 5000 miles, and was definitely above the baseline version — including a sunroof, Bluetooth, and IPhone audio system. The rate was very fair, especially for the New York area. My only negative was that they couldn’t pick up from West New York since there is another Enterprise location there. I understood that though. Overall would highly recommend this car rental — save hundreds of $ over Manhattan rentals with a short trip on the Path from midtown.

Terrific service. Friendly staff. Terrific selection of vehicles. Only problem that merits 4 out of 5 stars is their hours. I wish they were open a little later so I didn’t have to rush home to get in on time to avoid additional hourly (or even daily) charges. Otherwise, highly recommended.

Staff is extremely helpful and friendly and cars are always clean and ready to go. And the savings for a NYC resident like myself is outstanding– over $ 200.00 for a weekly rental. And location is 3 – 5 minute walk from Hoboken PATH station. I would highly recommend !

I rent from here at least 2x a month. Nice folks, process to get a car is standard Enterprise process (I never liked this, but it’s not their fault). Once had an issue with a car being damaged overnight but insurance at my work took care of this. Great prices for mid-​week rentals.

The best car rental in all of NYC! I’ve been renting cars from Manhattan about once per month for 10 years. This place has by far the best customer service, quality cars and rates. Plus it’s just 3 blocks from the Path. My husband arrived today 20 minutes passed closing time and the Enterprise guy reopened the shop to give us a car. Above and beyond.

I usually love my experience of renting from Enterprise, and it’s my preferred car-​rental company. However, when I arrived at 9:11 at the location in Hoboken to pick up my car, I was told that I was 1 hour and 11 minutes late for my 8:00 a.m. reservation and that the type of car I’d reserved was no longer available and, instead, they could only offer me a pickup truck or minivan. It’s true that I’d stipulated 8:00 a.m. as my pick-​up time, but I was not informed during the reservation process nor by my confirmation email that the car would no longer be reserved if I showed up after (or didn’t call by) 9:00 a.m. It turns out that picking up a rental car at one of Enterprise’s local locations is different than one of their airport locations. Airport locations will hold your car for you beyond the specified pick-​up time, but local office won’t hold it more than an hour unless you call ahead. I guess this is somewhat understandable, but my opinion is that they should make it clear to customers that that is their policy, and/​or they should at least attempt to call the customer before giving the car away.
I ended up with a fine resolution in this incident, though it was frustrating at the beginning and the manager seemed rather accusatory in her approach.

Great Service! Very helpful. We ended up with too many suitcases for the car we originally choose and they let us open the trunks of all of the available cars to see which one we could fit our stuff in.

I rented for a one way trip to PA. The manager of this site was very professional and upgraded our car when he learnt we had a 6 month old baby and a 4.5 hour car journey ahead. I’d definitely rent from here again.

We were deciding between renting a car in the city and renting one in Hoboken. Commuting to Jersey for $ 2.75 saved us over $ 300! The lot was a bit confusing to locate (there are several in the area that look the same), but I called the Enterprise office and they helped me get there.
My reservation was set for 6:30p; the car was ready despite my arriving early. It was a VERY quick check-​in process with Tony and he was great answering all of my questions. I have rented from Zipcar before, but I liked my experience and the price point with Enterprise so much better.
When my friends and I came back to the city, we incurred a lot of traffic. Thankfully we made it just in time. We arrived just before 6:00p (when they close), but they stayed open late to make sure they checked in all of the renters in the office.
Next time I rent a car I will definitely be using this Enterprise!!! Thank you Tony!!!

Excellent service with a smile ! The price was good and they even upgrade the car because the one I booked was not totally ready. Easy access, easy process. Thank you, I will be back !

They are very friendly and wonderful. Nice and clean cars too by the way… Cheaper compared to other car companies around. I always rent here.

This place is great! I come here fairly often and have never had an issue or bad experience. The entire team is friendly and accommodating. They know me by name and always do anything they can to make sure I am happy! It feels like cheers when I walk in lol. Def a great experience, I highly recommend!

Last time I rented a car from Enterprise in Hoboken NJ, Brian was the rep that checked me in and also checked me out upon returning the car. He was courteous and efficient. Got me in and out in a few minutes. I wish their operating hours would have been more convenient. They open at 7:30 and close by 6pm.
On other occasions when I rented a car from this location, things did not go as smooth as last time. Some of the reps are impatient, they give you half answers to questions, in short, not great. Brian was different from the rest of the crew there, for the better!

I am a frequent business traveler and have rented from this location hundreds of times over the past 6 years living in the area. My experience with their team has always exceeded my expectations and experiences at other places. They are professional and courteous and I’m in and out in no time at all. One of my favorite things about their flexibility is the crediting back of the remaining prepaid fuel option when it’s brought back on anything over a quarter tank. They also had an ez pass option for a while and I’m not sure if that’s still a program available but that was a nice touch esp for a business renter
Great job all around.
Casey

Got great rates here compared to my neighborhood, $ 150/​day «economy» car place, and it was a quick PATH trip with a very short walk from there.
Had to push my reservation (they’re only open till 6 pm during the week!) but I made it just in the nick of time and got taken care of in a matter of minutes.
Nice service for an NYC-​area Enterprise. If they extended the hours, it would be even better.

I loved this place. The people were so easy to work with and cheerful and helpful. Shoutouts to Dipali and Tom. They really made the process easy and made me feel like they were really trying to help me have the best experience I needed while staying close to my budget.
The location was a bit hard to find at first, but that’s cause the location is in the parking garage at the lower level, and I was a little ditzy when following the signs outside. The entrance has a more New York, working-​out-​of-​a-​parking
–garage feel than anything when you’re looking for it. Would definitely come back again.

I want to break this review into two pieces:
Customer service at Hoboken location — 5 stars. The staff is extremely professional and friendly. I also have several times received a free update (probably based on inventory in the garage). They call after you return the car to ask how the service was and want to ensure that the experience was a positive one.
Business model /​weekend hours — 1 star. The way their hours are structured on a weekend sets you up to have to rent ther car for longer than you potentially need it for. The place closes at 1PM on Saturday and then opens at 4PM on a Sunday. If you returned the car before the 4PM Sunday opening, you are still paying for over a day of use of the car. They also have done away with EZ Passs which is extremely inconvenient considering that I’m usually having to drive on the NJ Turnipke, GSP, or through a tunnel. Avis has better hours and offers EZ Pass.

Competitive rates. Quick check in and efficient service.
Glad they had a drop box for evening drop off.
Easy access for me as the location is a few steps fell the PATH train