Extra Space Storage

The facilities and staff are great, HOWEVER, the rent constantly increases. When I started five years ago the 5′ X 10’space was $ 129 per month. Today it is $ 209 and change. That is just over a 60% increase in five years, yet the space hasn’t grown any larger. The last increase was only 9 months ago. There are always one or two increases per year and these are not small increases.

BAIT and SWITCH storage facility. BE FOREWARNED the fine print on the contract allows them to increase rent whenever they feel like it. My rent went up 20% in less than 4 months. If you like shady businesses then by all means. But if you don’t then watch out!

Great experience with this storage facility. I kept my stuff here for a few months while I was moving between apartments. Very clean, temperature controlled, easy access, and friendly staff. Chris was especially helpful and made opening and closing my account with them a breeze.

The building is clean and well lit, the temperature control has always been good. We down-​sized our storage unit today after a few months in a larger unit we didn’t need. Chris was extremely helpful in the transition, so far so good.

I’ve been an extra space customer for several years, but their behavior lately is making me consider other storage options. About a year ago I transferred my belongings from a larger unit to a slightly smaller one that was available for a reduced rate. And a month ago I experienced a substantial monthly rate increase (from $ 188 to $ 210 — approximately 12%). Evidently this is a significant part (if not a pillar) of their business plan — like a teaser rate on a subprime ARM.
I believe that by state law storage facilities are allowed a certain percentage annual rate increase, which I am going to investigate as I see Extra Space’s unannounced and unexplained increase unconscionable. (I’m guessing the right/​option to swindle me annually was mentioned — or alluded to — in extra small font on page 69 of the rental contract.) My advice is to pin this slippery company down and demand the timing and amount of future rate increases before signing a contract.
I hope what I detailed above helps those seeking storage space save a lot of money and aggravation.

Horrible! The front entrance doors were broken for months! My rate jumped so much for no reason. A scary homeless man wanders the back lot net the dumpsters. Manage, ent will call and lecture you, beware! Looking for a new place

!!!WARNING!!! This place is an absolute rip-​off. They WILL significantly raise your rates at least twice in the first year. I just got another rate bump in the mail, so I’m out in the next week. The manager is a complete pain in the ass, impossible to deal with, and will not support or help you when things, such as water damage, accidents, etc happen. She actually called me at home and yelled at me when I had to leave a vehicle parked in their lot for a few hours while i ran around coordinating my move. I should have bailed out then, but how could I? The movers were hired, the trucks were half unloaded, and there was nothing I could do. She knew this
On multiple occasions I found the interior NOT temp controlled and the doors open after hours… NO SECURITY!!!
Comparison shop and don’t get screwed like I did.
AVOID THIS BUSINESS

Shady place and they will jam you on the pricing. Expect your rate to jump substantially after the 1^st year. I’d store my stuff elsewhere if I were you. Currently a customer, out by the end of the month b/​c I found a nearby place that is a little less convenient and costs ½ as much and they don’t raise their rates when you aren’t paying attention. Avoid at all costs.