Fresh U Grill + Juice Bar

Ordered on seamless, it said food would be delivered in 30 – 40 minutes and the food never arrived. I called after an hour to which I was told it was on the way. Called another 30 minutes later and was told by the same woman food was on the way. She was rude and brief and hung up. I called back after 2 hours to cancel my order because I had to leave for an appointment. She was very brief again and was like okay I’ll refund you, bye and hung up. She acted as if it were no big deal, no harm no foul situation. Meanwhile they threw off my entire day.

I don’t normally do this: The food was decent but it wasn’t delivered for almost two hours and when it got here I had gotten the wrong salad dressing and no sauce for my fries even though I specifically called to ask if the fries came with sauce.
Don’t order delivery from here.

I honestly love this place! Healthy option in Hoboken, hard to come across. But the staff? Probably rudest I’ve come across. Makes the experience unbearable

The order I received was late… and wrong… and smelled of cigarette smoke… and just not tasty. Bland bland bland. The patty I had in my burger tasted like a car ran over it. the bread was stale. i get it is a healthy place but for what they charge, the portions are laughably small.
When I spoke to them in the store about it, they refused to help. When I told them they were losing a customer, they hung up the phone. I tried to call back to see if I could get SOME kind of consolation for their negligence but they ignored my calls… wow what professionalism in running your establishment! So not only are they losing my business but also now all of the web gets to see how terrible you are! Isn’t it funny how customer service works??? I may call the health inspector on them, seems like it would be funny to learn what horrid results come of it. Seriously…
⁰⁄₁₀ will never return. only go if you are literally starving to death and have no other options.

The only reason this restaurant gets 2 stars instead of 1 is because the food is GOOD! I can’t say the same for the staff.
Today, around 9 am my boyfriend called in an order for pick up. I could tell by the tone in his voice that he was agitated by the person on the other end. He hung up and told me when he asked if a protein shake could be made without protein (because for some reason they are out of protein) the girl at the restaurant sighed and replied «i guess so.»
I was about to call back and say something to her, but I was afraid saying something might compromise our order. I let it go and my boyfriend and I went to pick up our order. My boyfriend went in the restaurant. He asked to add another orange juice and he told me the girl visibly reluctant, agreed to make him an orange juice then almost let him leave the restaurant with out the protein shake. The kicker is, as he was leaving, the girl behind the counter proceeded to sit down behind the counter and continue texting.
He and I both worked in the food industry. We are also young and know what it is like to be tethered to our phones. We give servers a lot of slack because the service industry often sucks to work in, but I found his treatment today completely unprofessional and unacceptable. I really like the food here, so I am Unilocaling about this in hopes the owner reads this and has a staff meeting about how to treat customers.

Have ordered from here twice in the past few weeks. Delivery is fast, food is fresh and delicious. My new favorite spot to order from in Hoboken.

It really is a shame that I’m giving them 2 stars because the food really is great. I enjoyed the buffalo chicken burrito I ordered.
However, the service is everything mentioned in the other reviews. We ordered 2 wraps for lunch on a Sunday (around 1:30ish) and it took over hour for them to arrive. When we got them, they were barely warm. I’ll probably be ordering again, but definitely not because of the service. Just make sure you’re not REALLY hungry before ordering because it will take awhile…

This place doesn’t even deserve a star! Every time I go they are closed and it’s not even 10PM. I just went in and the employees told me it was closed and it’s not even 9:40!!! Horrible!!!

I ordered food from here and after about an hour and 30 minutes I called them to see where my order was. I was told that it would be sent out in 2 minutes and then was rushed off the phone without even asking what my address was. Needless to say after another half hour of no food I tried to call again and they were closed. My food never arrived, but I was charged for it. I used to love this place when they first opened, but last time they delivered a wrap and forgot to put the chicken in it which is basically the most important ingredient. I would give 0 stars if I could. Congrats you just officially lost another customer.
Just as an update… I called the place and spoke to people four times and never had my money refunded. I don’t know how anyone is able to run a business like that.

First visit to Fresh U and I have to admit I have mixed feelings. Left my dentist office numb as heck looking for a good smoothie and found this spot right across the street so perfect!
Waited roughly 7 minutes just to place my order and they were extremely busy with just me waiting. After waiting this long, I was told I’ll be right with you and I almost walked out for waiting so long. The lady who took the order not only cursed while looking at some online orders later to find out we’re test orders but also was eating right at the counter while other customers are ordering, I just have a problem with the professionalism of the staff and business at this point.
Decide to order the Chipotle bowl instead of a smoothie but what the heck I’ll eat it once the numbness goes away. The bowl was just ok but a little disappointed by the lack of rice, 4 pieces of sad lettuce and an extreme amount of cheese. The chicken was generous and well cooked.
Overall just ok.

Ordered from seamless (quesadilla and shake) and got only the shake. Called and was told «we are closed» and then hung up on. Never ordering from here again.

It’s like 1 out of every 4 sandwiches they do right. I don’t understand how hard it is to toast bread. I even make a point to tell the order-​taker, «please make sure the bread is toasted» and yet every time, the bread comes out untoasted and today, stale.
Where is management at this place? Someone really needs to step in here and re-​train staff. It’s just embarrassing for the store at this point. And would it kill them to smile every once in a while?

I went in to place an order, and there was a guy who works there outside smoking. He came back in, and started cooking without washing his hands. The girl at the counter was taking out the garbage, and also didn’t take the time to wash her hands either. That is just plain unsanitary and disgusting.

Ordered a salad with Sweet Potato Fries. The fries were pretty good but cold. And my salad I could barely eat, I had to pick out the chicken because it looked undercooked. I feel like I just wasted my money :-/

Just ordered their Chicken Avocado Salad with a side of sweet potato and it is AMAZING!!! Thanks guys!

This place is overpriced and the customer service is bad. I’ve been coming here for over a year and a half and it’s consistently gone down hill. The amount of times they’ve gotten my order wrong is about 50%, but I kept going back because there was one item on their menu that I really liked. Recently, they changed the item and it’s not as good. The quality of the meat they use has gone downhill. Certainly not a $ 10 sandwich. I hope this place goes out of business so a better establishment can come in.

Trying to be somewhat healthy, I ordered a Mexican Salad, no jalapeños, but with guac. It took near 45 minutes to arrive (this was a Sunday around 7:30pm), and the salad was very much less than appealing. While I got the added guac, there were still jalapeños, but no corn salsa or any whole wheat tortilla strips, barely any black beans, and the lettuce was soggy due to the pico de gallo, I guess. The chicken was inedible: it was like it was a baked breast, but then frozen and later thawed out. I couldn’t even eat it. All in all, I am very disappointed in this meal. Sorry Fresh U, I will not be eating here again.
Update: they read my review, brought me a new salad (I was not a home to accept it), and gave me a refund! Thank you!

Shakes aren’t that great. well the protein ones at least… maybe the food is better. Subia’s in jersey city was closed so we came here… never again

This started becoming my go to spot for my protein shakes. Unfortunately. they haven’t been consistent with them and that’s why I’ll keep at 3.5. The first two times they were great. I got the Pure Power Protein Shake. It’s made with chocolate protein, banana, peanut butter, coconut, and flax seeds. The next few times I went, they weren’t mixed thoroughly or it was overpowering with one of the ingredients. It was a different person making it so I’m not sure if this was reason.
I decided to switch it up and try something different so I went with the Energy Coffee shake-​vanilla protein, banana, low-​fat yogurt, and coffee. After a few sips, I threw it out. I’m not sure if it was the yogurt but it tasted spoiled. $ 5 for a small cup (16oz) and $ 7 for the large (24oz). I’ll update when I try some of their food! As for now, the protein shakes have been a hit or a miss.

This probably should be 2 stars, but props for being open later in Hoboken for a quick light meal.
I’ve been to Fresh U Grill twice now. The first time I ordered a healthy wrap and the second time I ordered a smoothie. Both orders were meh, just in the sense that I’ve honestly experienced better.
I understand healthy sometimes isn’t always the easiest to make super good, especially in this fast food setting, but I’ve seen businesses do it and do it well. I believe they do it well because they use great ingredients. I however don’t think Fresh U does.
The chicken sandwich was fine. Nothing too crazy, pretty flavorless. The most recent order of the pure protein smoothie was a pretty bad smoothie. How can a smoothie be bad? It just had zero taste and this smoothie had peanut butter, chocolate and bananas involved. A clump of peanut butter came through the straw, and normally this would be a bite of heaven, instead it was a bite of pretty flavorless/​chalky peanut butter. I was still on site, so I glanced over and saw that the peanut butter they were using was a generic brand. Well there ya go.
I also assume if this place is trying to be a bit healthy, stocking your fridge with Snapple isn’t the healthiest drink. I would have love to see kombucha, honest tea, anything but Snapple.
Overall, I’d come here if I was feinding for something simple and light when not much else was open. Other than that, I’d hit up Rejuicenation for a smoothie or another spot for a salad.