L Pini & Sons

Highly incompetent and totally unaccountable for creating a major flood in our apt. building. They completely ruined 25% of the building, and blamed a defective part. They’ve been in business for over 40 years (according to their sign) – more like defective workmanship. Don’t even consider using this plumber, or you’ll be calling your insurance company, and hearing from your neighbor’s insurance companies very soon after they leave.
Can you give 0 stars!!!

Run away fast. Worst customer service, expensive and did a poor job in my apartment. Wont be using them anymore. Better off calling someone else

I called to try to schedule a service and whoever answered the phone was extremely rude. After insulting my intelligence they told me to call back the next day and hung up.

I called this plumber today because the water heater in my tenant’s apt broke. The reviews that stated they were rude were correct. They are and told me that not having hot water to take a shower is not considered an emergency and that my tenant could take a cold shower. I think he should keep his opinions to himself. I was looking for a plumber not a psychiatrist.

Came on time, addressed the problems quickly and effectively, charged reasonably. Could not be happier, and will definitely use them again

These guys are rude and have no business sense. They have no idea how to talk to customers. I called them and asked them for rates hourly or by job and they just asked me to call someone else and hung up right away. Way to go L Pini. If this is how you do business with customers the day won’t be far when you are out of Hoboken. I recommend not to waste your time and call someone else.

Called on a holiday (MLK) for a sink leak and was still open for service. Came within 2 hours of my call.
Very reasonably priced and great customer service! The whole pipe was cracked. They came ready with all the necessary parts and replaced the pipe within a half hour.
Would HIGHLY recommend them to everyone. It’s always a breath of fresh air when a plumbing service doesn’t try to rip you off.

This was probably the worst customer service I’ve ever experienced. They were supposed to come to my apartment in the afternoon, but never showed up. I called three times, and was assured someone was coming. I waited around for five plus hours and never received a call saying the appointment was cancelled. Finally, I called a fourth time and the office was closed. Time to take my business elsewhere, I supposed.

The guys did a pretty big job and charged fairly. The job entailed re-​routing the water lines 10 feet to accommodate a new washer /​dryer. $ 700 for the re-​route which was about average for the job. I noticed a few weeks after the job that the cutting of the sheetrock left cuts on the other side of the wall; they must have cut too deep and cut into the opposing wall — leaving a few cuts protruding. I called to ask for someone to come back to patch up the wall but they said they were not responsible.
I agreed to leave a review on Unilocal after they had finished… I guess here it is.
Guys — It’s a quick patch-​up! Seriously! Call back when your customers leaves you 2 messages!

Worst service ever. They were scheduled to come at 3 they didn’t show up until 4:15, no phone call, no apology. They couldn’t fix the problem because they didn’t have the right parts, the guy said he would come back the next day at whatever time was convenient for me, I said 4pm he said no problem and they never showed. I called and left a message, no one called back. The following afternoon my landlord was able to get ahold of them and they stated that they would never start a job at 4pm. Needless to say we found new more reliable plumbers.

L Pini have done two service calls to my apartment and I am very happy with their work and honesty. Shortly after they repaired a burnt element in my water heater, the T&P valve burst. They were back at my apartment within 10 minutes and quickly replaced the valve. Since they were not confident they didn’t somehow hasten the valve’s demise with their earlier work, the valve was replaced for free. They stand by their work and are an honorable business.

Horrible. Scheduled an appointment and no one showed up or called to say they wouldn’t be there. When I called the next day to see what happened the guy gave me some song about the truck not working. When I asked why he didn’t call he told me «it happens». I said I was simply hoping for a little courtesy call/​common decency so I could let me tenants know they wouldn’t make it and he told me I’m not entitled to anything and I get what I get, then he hung up. They work in a service industry but have zero interest in dealing with people, perhaps it’s time for a new career. Would never recommend in a thousand years.

They didn’t show the first time, so I had to call and reschedule. The fellow apologized (tech was running behind at a large fix) and rescheduled for the next day. Once the tech arrived, I was pleased to see that he was a good natured older fellow. Fix was quick. Overall, they get five stars because they the guy they sent out was nice enough to be my own grandfather. Would have no problem having them come to fix things if only my wife was home.

Good and honest. Prices was fair. They came to fix a sewer pipe that had cracked. I called in the morning and they were able to come within 2hrs. I recommend these guys for the Hoboken, NJ area. They were highly knowledgeable, they found and fixed our problem very quickly.

Good honest plumber. Did the work he promised, didnt try to upsell me. resused the existing pipes since they were in good shape. didnt try to charge me for parts he didnt use.
One of the owners came with his tech and supervised. great guys

I chose to call this company for a leaking shower based upon the reviews on this website, however my experience with this company was far different from others.
They said they would be over around 11 and never showed. After calling the office a few times I was finally told that they would not be able to make it that day. I rescheduled for another 11 o’clock appointment and they were no shows. What was even more infuriating was that the person at the office said they could not get in contact with the guys on the road and did not know if they were going to come.
I would avoid this company because they did not bother to show up when an appointment was made and did not care to keep me, the customer, updated. In a way I am glad that they did not come because I can only imagine how professional they would be with performing the job and then charging honest billing.
Try any other plumber because these guys won’t show up.

When I called and left a message, they called back within 10 minutes.
They scheduled an appointment for the next morning, which was the earliest time I was available. Otherwise, they probably could have shown up even sooner.
They called 15 minutes before my appointment to let me know they were on the way.
They arrived 5 minutes early.
25 minutes later, the leak from my toilet was fixed. They had all the parts and tools they needed right there. No going somewhere to get the parts and coming back another time.
And their fee was very reasonable.
Finally, they were friendly, efficient and professional in every way.
I recommend Pini & Sons wholeheartedly. Got a plumbing problem? These guys are the ones to call. I’d recommend them to friends and family, and if I ever have another plumbing issue, I’ll be calling them.

Had a leaky spigot in a bathtub that was making me drip, drip, drip crazy. Actually, it was more than a drip. Pini and Sons sent over two guys — older gentleman (one of the Pini brothers I think) and an assistant. They diagnosed the problem, said they needed a part from the shop and would be back in 10 minutes. They were back in… 10 minutes! Fixed the leak in another 10 and I wrote them a check. They were were nice, professional and good. They weren’t cheap, but plumbing never is so I can’t complain about their price which was competitive.