New England HV A/C Services

Bob and his men are great. I’ve called him day and night with problems for my apt units. It’s always same day or next day service. He’s fair and the quality of work is excellent.

Quick Helpful and Honest what more can you ask for in this day and age. Thank you guys for helping me out in a pinch…

Bob is a gruff guy but he knows what he’s doing. Our heat broke in the dead of winter and he came over in an hour and fixed it in 30 quick minutes (there was an electric short to the heater, he found another wire to connect to it that wasn’t being used) while explaining to me what was wrong clearly and simply. It was quick and easy for $ 187 which seemed reasonable.

WOW David O ! You are making serious accusations here… I have used Bob from New England since 1994, since I own various properties in Hoboken, NJ. Since 1991 – 92 I called «the other companies that were cheaper for about two-​three years». Well quickly I learned my lesson. I called Bob for two of the buildings I own and he gave me his rates on the phone. I met with him at both buildings which neither of the other contractors would do. He found the problem using state of the art equipment within minutes. I was with him on the roof checking the problems and he explained all of it to me. We also entered each condo and he showed me the problem with each unit… he gave me alternatives that would be a cheap fix but I did not want that. I wanted care free happy tenants. That is what I got. I have been using Bob since then. He does not break in to buildings as you suggested or implied. He knows every single building in Hoboken because he’s been a loyal contractor there for over 25 years. You can’t get over on Bob… he knows his stuff and in my opinion he’s more than an expert — he’s truly a professional. There were times that nothing was wrong when he made an inspection — and I called and said «what do I owe you» and he said «nothing», the emergency switch was turned off… by accident probably by one of my tenants. He works in all of the buildings in Hoboken on a daily basis for over 25 years and I find it very doubtful he broke into your building and siphoned out the refrigerant. Like what the hell would he do with your refrigerant? Not only that do you really thing that New England has nothing better to do then enter your building and siphon refrigerant. You are a moron. — that;s all I can say. Do you think that this firm has nothing better to do during the day but illegally enter your condo association or whatever it is you live in and siphon refrigerant out? Oh and by the way, the «so called new company that you called to fix the problem» well please enlighten us as to the name of that «spectacular company» that you called that made everything perfect for the price. Hell if you are going to condemn the best HVAC in Hoboken, which is NEW ENGLAND AIR CONDITIONING… then please praise the company that made it all «perfect for you» by mentioning their name and giving them all the PRAISE you think they so rightfully deserve. Personally, this sounds like a personal vendetta — like are you trying to get out of paying your bill? That is what is sounds like to me. So please post the name of the contractor you dealt with that told you New England hasn’t a clue of what they are doing. I am very interested to hear about who you allegedly hired!
Dr. & Mrs. Ballem

Do yourself a huge favor and do not allow this gruff despicable man (Bob) into your home.
$ 350 for service call/​refrigerant — Unit Still Broke
$ 857 for a replaced condenser coil — Unit Still Broke and I later found out from a competent repair man that Bob created new problems — he sloppily placed the cover back onto the unit. This left huge gaps that the competent repair man needed to seal as there was more air being released into my closet than there was being delivered through the ventilation system.
Anyway, I refused to pay the $ 857 and could not let him back into my apartment as his personality/​demeanor was revolting (and the price gauging was absurd).
When I left him alone for a few minutes, Bob cursed at my AC unit like it stole his lunch money. Fortunately my roommate was locked in his room listening to Bob’s obscene expletive episode. My friend found it humorous fortunately — however if my niece was up for the weekend it wouldn’t of been very funny at all.
To add insult to injury I receive a message from Bob a month later saying that he was on my roof because «a neighbor contacted him» and when he was up there he «hooked up to my unit» and noticed that it was «working just fine», he also accused me of being a liar and demanded «his» money.
Note to Bob: my AC was down for 2 weeks in the thick of summer because I foolishly enlisted you to resolve the matter and when I realized you were learning on the job I went elsewhere because my apartment was nearly 100 degrees! The transaction with the competent repair man went swimmingly — he was paid in full since he was competent and actually fixed the problem.
Once the competent AC guy repaired the unit he said I was low on refrigerant. How was this possible? Was there a leak? Nope. Did Bob not actually put the refrigerant in as he had claimed to do and charged me $ 350 for? He put it in. Did the refrigerant fairy come in the middle of the night and empty my unit of refrigerant?
Yep! Only this fairy came in the form of Bob. How did I discover this? I asked my 11 other neighbors if they reached out to New England and no one had a clue who he was. So how’d he end up on my roof? He creepily snuck into my building, onto my roof, and siphoned the refrigerant out of my unit. INSANE.
This was a nightmare experience. I am an easy to please guy and rarely complain, this is supported by the fact that I have posted several reviews on Unilocal over the past year and 0 have been negative. I am posting this as a favor to you all, avoid this man at all costs. If you choose to ignore me, proceed at your own risk…

Our apartment air conditioning unit had run its course and needed to be replaced, so I called New England Air Conditioning Corp. Bob came the next day to look at it and emailed me an estimate the same day. He gave us 2 options of what could be done to fix it and was quick to answer all of my questions in trying to decide which option to go with. We decided to go with a full system replacement as our furnace was also very old. Bob came again the day before the scheduled job date to inspect everything and make sure he would be fully prepared for the new installation work. We ran into delays because of rain, but he always kept me in the loop on when they would come, and showed up promptly on the days they did work.
Afterwards, Bob registered our unit for warranty and sent me confirmation emails to keep on file. He even gave me a follow-​up call a week later to make sure everything was working well. It’s been about a month now, and our new AC is great!
Disclaimer: I admit that I was initially a little taken aback by his curt and sarcastic tone when I first talked to him on the phone, but underneath that gruff exterior is a hardworking and thorough repairman and I am very happy with the service we received.

Just had a really great experience with New England (Bob and Fred). Basically I had been given a quote by Solo Air for $ 4,200. THey said I needed to replace my condenser /​coils and that I was completely out of Freon which is what caused the broken compressor. I got a second opinion from Bob/​Fred and $ 500 later, I am good as new. Never needed a new compresser, wasn’t out of freon. And this all happened within hours of calling. Good stuff. Thanks guys.