Rude workers! Gave way too much cream ! Told the lady 2 creams and butter pecan and she says ok 2 creams and sugar. I corrected her and she told me she already put the sugar in and I was like ok not my problem I don’t want sugar. When I get to the window she forgets my straw, gives me a death stare e and gets on her phone after I ask for one and she tosses it to me!
Essie Z.
Rating des Ortes: 1 Western Springs, IL
This one branch is horrific. Today i went in with relatives to get coffee and donuts. Just as I was going to put my son in the high hair my eldest son stopped me. I couldn’t see the other side it was completely broken. Had I put my son in it he would have fallen out as it completely fell apart. There is no doubt he would have been seriously injured. I told a lady behind the desk and when I went to show her she said she was aware of it. I couldn’t believe I just heard her say that!?, they knew and kept it out! I told her she better throw it away before they have a lawsuit on their hands. She pushed it back against the wall. I was horrified. The what looked like he might be a manager came over and attempted to glue it and screw it back together. I was staring in shock. Nor did he take it away to dry. He put it back for someone else to use. That aside I ordered a bagel last week. It came burned on the insides. It was so hard I couldn’t bit it. I showed them and they redid it gladly. However the next was just as bad. I asked for a fresh one not toasted. A couple days ago I tried the sausage croissant. Hard as a rock I couldn’t even eat it. I swear this store does not listen. Every time I always have to check my coffee. I like it black. They must not get this request very much because each and every time it comes out cream and sugar. Go the few extra lights down and visit the DD down the street. It may be out dated but you will get what you ask/pay for.
Damian P.
Rating des Ortes: 3 Chicago, IL
Although it’s a decent DD, I have to be honest, my mom is allergic To cheese so of course I ordered her bagel without cheese. Well there mistake they put cheese under the egg. She took one bite and was really nervous, so I let them know the mistake they made, and it could not be done again due to her allergies(and use without medication). Hey apologized, and said I will redo it. So of course he was done and even brought us the bagel. My mom was hungry so she took a big bite, ummmm again? Yes the fool put cheese in it AGAIN! This time I had to snap and let him know that I would be reporting this to their corporate because they have NOIDEA what cheese does to her. I was really pissed by this time but I took the sandwich and left! Not before taking a few extra splenda packets, as I thought this would make up(semi) for the twice mistake that was made.