Midwest Center for Women’s HealthCare

The ladies in front were rude and not friendly at ALL! Called also in the phone and been held for more than 15 mins and when they get back to you no sorry or anything. Im sooo disappointed with this clinic. Also they will asked you to come in 15 mins bfore ur sched appt BUT theyll call 40min-​1hr after ur sched appt. They are always behind. And when its ur turn they only check u for less than 10mins without asking if u have any concerns or questions esp if my ob doctor is not in d clinic. They are always in a rush. I shouldnt have give them any stars cuz they do not deserve it. I just came to this office because of my OB doctor. She is very nice but other than that they are all worst!

Helpful

Dr. Scanlon is one of the best physicians I have been to but this office is a total and complete nightmare. The front office will not work with you at all and are not flexible on appointments. You have to schedule a separate appointment for every little thing.
EVERY time I go, I have to wait at least 45 minutes or more for my appointment. The front desk girls are not friendly at all and verge on being mean. I hate coming to this office because I have to take so much time off of work because it’s so time consuming. I put up with all the nonsense because I don’t want to switch doctors but if Dr. Scanlon ever leaves I’ll be more then happy to get rid of this office and encourage everyone to follow.

Long waits, can’t call in and get through, on hold 23, 13, 8, 5, 14 mins respectively before giving up after several days trying to reschedule an appointment (an appointment, I might add, I needed to reschedule because when I walked in to the full lobby and found all the women there had been waiting an hour already, I knew I couldn’t stay and wait).
Used online portal to initiate new apt for first thing Monday morning, but no call back. I got through finally, and was informed I had already set up an apt for Thursday! I hadn’t done that, so they lie, but I cancelled my Thursday work schedule and went in then, since my symptoms had gotten worse, not better. That visit resulting in a swift misdiagnosis (let’s do an ultrasound! [$ 280]) and advised I have a «procedure» done the next week. Procedure started, but not completed because, oops! there’s really nothing there… hmmm cha ching another $ 500 out of my HSA. Waiting, billing, no symptom relief at all. I’m only more tired and more broke.
ADVISORY to those researching: look at reviews, yes, but also at the websites as if you were already a patient there to see if there are readily accessible links to initiate your own formal complaint.
BCBSIL staff and I spent about half an hour trying to learn where, how, to whom to complain about $ 500 charges stemming from starting (not completing) a procedure premised upon a misdiagnosis (no need for procedure after all!).
Unnecessary procedures net great revenue from ins and victim-​patients, but this is not a good business model for healthcare or the ins industries. And there was no way to complain except through surveys they send you via email, no post address, POC name, phone number, or anything for patients to initiate formal complaints themselves. MCWHC works with tablets and an online web-​based portal, but I tried to set up an apt online and nothing came of that. My lab test results were never posted there, either. No message ever replied to. This is not a clinic integrating quality care with technology and enjoying increased efficiencies, rather, they use technology to place a barrier between human interaction and it serves only to frustrate both sides.
Bureaucracy rules at the Hoffman Estates office, and the office staff do minimal at best and often don’t care. I’d say they were overworked, but I saw no evidence of that in the hours I spent from the lobby watching them converse.

DR. ANNA BOBBA IS THE MOST UNPROFESSIONAL DOCTOR I HAVE EVER DEALT WITH IN MY LIFE. From over hour long wait times, no call backs from schedulers, and even SHELLY the office manager, I was fed up! Dr. Bobba made me come in several times for procedures, even once made me wait for over an hour just to tell me the utlrasound specialist was over booked. She never told me what was the reason for all these procedures, or what illness she even thought I had. After WEEKS of calling and leaving messages to try and get another procedure scheduled (which I was told the girl who schedules these only works a few days a week and would reach out to ME) I finally gave up and decided to go to another Dr. Not even 5 MINUTES after I request for my records to be sent to my new dr, Dr. Bobba calls me to ask why am I leaving. After I tell her about calling several times to try and schedule my own procedure, she tells me «Honey, we are just trying to make sure you don’t have CANCER, but good luck!» and hangs up. What professional says that to their patient??? That whole clinic is a JOKE and the worst experience of my life. She also managed to call my new Dr. and I’m sure bad mouth me to him before even releasing my records. Today is the 4^th call to them in a week and still they will not release my records, but that Dr. sure managed to call me about switching doctors in a heartbeat. I KNOW SEVERAL PATIENTS THAT GO HERE AND NONE OF THEM WILL BE RETURNING– DO NOT WASTE YOUR TIME!!!

Dr. Scanlon saved me from cancer not once, but twice. When she diagnosed me with uterine cancer, she did so with compassion and clear information about my options. Two years later, during a checkup she noticed something odd on the scar tissue and did extra tests, finding cervical cancer (very rare with someone who has had a hysterectomy). If she had not been so thorough, I might not be here. She never rushes through appointments, always taking the time to be careful and also taking time with her patients to make sure their questions are answered and they are comfortable. Her staff is the same; kind and helpful. I will always be grateful that I chose Dr. Scanlon as my doctor and have recommended her many times.

My first visit to Dr. Scanlon and I was informed (when I checked in) that she was running about 45 minutes late. Even though I was frustrated with the tardiness, I’m still awarding my experience four hearty stars. That says a lot, folks.
The location is within the #3 Doctor building at St. Alexius, which is both good — easy to find, lots of parking options, close to other doctors, and bad — the parking lot can be insane, you have to give yourself an additional 10 minutes to make your way from the parking lot to the actual office. Once I made it into the office, however, I found the staff and surroundings to be quite nice. Beyond the requisite water and magazines in the waiting room, the exam rooms are (of course) clean and tidy and once I was taken back into an exam room, my appointment went quickly.
Dr. Scanlon is knowledgeable, personable and proactive — all the things you want your doctor to be. She really listened (or at least really seemed like she was listening!) to my questions and concerns. The nurses are also competent and helpful. If and when I find myself expecting again, I“m looking forward to the care from the staff here.
Pro tip: You can grab free Wi-​Fi from the hospital.

I have been going to The Midwest Center for Women’s Health Care for many years — under the care of Dr. Mary Farhi (separate review for her). They have a few different locations if this one isn’t convenient for you. Some of their offices are equipped for more in-​depth procedures (more than just your annual checkup) & this location in Hoffman Estates is attached to the St. Alexius Hospital, so it’s quite convenient.
She & other members of the clinic give free talks on a variety of subjects important to women’s health as well — such as nutrition, diet & exercise, menopause & baby stuff (sorry, I don’t have kids, LOL). All of the staff have been wonderful & friendly over the years & I highly recommend them.

During my year journey of trying to concieve… this group of doctors did nothing but cause heartache, confusion, and lacked extreme compassion. From being told one thing from a test result one week to different results from the same test a week later from a different doctor was frustrating to say the least. If your looking for an uncompassionate and judgemental office then this is the place for you. If not, don’t make the call for an appt. Even the receptionists are unfriendly! What a shame, women should be supportive to one another, not treated like just a chart. I know many women find it difficult to concieve like myself, sometimes we need the extra pat on the back or warm smile… it means alot.

Too bad I can’t give negative stars. The only thing this practice had going for it was dr gladdin, and he left. now he’s at sherman in elgin. The rest of the drs here are a bunch of unfeeling robotic witches. Oh. and they won’t give your chart to another doc without charging a fee.

For all the ladies in the suburbs, this group of physicians is amazing. I’ve seen Dr. Scanlon and Dr. Gladdin on numerous occasions and both are great doctors. They are both extremely well versed in their range of knowledge, both old and new. They made me feel extremely comfortable and were willing to work with my schedule due to my moving out of town temporarily. This place is always very busy so make sure to make your appointments well in advance.

I feel very fortunate to have found this practice. The doctors are incredible.
I began seeing Dr. Farhi (just after she stopped delivering babies). Once I was trying to have a baby and realized that things weren’t going right, Dr. Farhi was INCREDIBLY procative in finding out the cause to our problem. I credit her in my being able to get pregnant so quickly after finding out the problem.
The day I found out I was pregnant, they let me come in since I was experiencing some bleeding. Again, incredibly proactive. The nurses were just top notch during a stressful time.
Once pregnant, I primarily saw Dr. Gladdin who had just started at that practice. I was reluctant at first since I liked the practice being all female but I ended up just loving Dr. Gladdin. So kind, so personable, so patient and again, so proactive.
Dr. Ray ended up delivering my daughter via c-​section. She too was so kind, funny and caring. I now see her for my annual exams.
I recommend any women to go to this practice… pregnancy or not.

This is the best doctors’ office I have ever been to. All the doctors and staff members are wonderful — smart and kind. Dr. Gladdin is my primary doctor, and he goes out of his way to listen and take care of any question or issue one might have. He is so, so nice. I highly recommend this practice! The other doctors are great, too, and so is Peggy!

This is my OB/​GYN office and I just love it there! I saw Dr. Gladdin and he was the most personable, caring and compassionate doctor I have ever seen! They seem to always be able to squeeze you into to their tight schedule which is always a plus! I would recommend them to anyone looking for an OB or a Gyno.