Enterprise Rent-A-Car

I’ve rented from this location several times (5+) and I’ve never had a good experience. This location knows how to take a reservation but does not know how to keep a reservation. In addition, most of the cars I’ve received had issues. My last reservation was for a mini-​van. I called ahead to ensure that a van or SUV would be available and was assured one was. When I arrived, I was told that no mini-​van was available but I could take a very large cargo van. I begrudgingly accepted and was promised that I would love the car. The car had no cruise control and pulled to the left the entire time. Another car I had received previously seemed good until I turned the air on and what looked like talcum powder started blowing out of the vents. I soon realized that this was a vehicle that had been used by a smoker as the car progressively smelled worse and worse until I ended up trading the thing in at a different site. I’ve had at least 2 other instances where I showed up at this location and they simply had no cars. The check out process is slow and painful compared to just about every other location I’ve rented from. I am fed up and am never coming back. No thank you.

Reserved 15 passenger van in January for Spring break family trip. One week prior to departure personnel notified me all vans were out of service due to a recall by the manufacturer. No problem. The local personnel at Enterprise stepped up and solved the issue to this customers satisfaction. Enterprise in Holland is my auto rental company of choice.

Great experience every time we rent a vehicle. As noted do plan ahead and make a reservation. Staff are friendly and helpful. Cars ready as requested. We especially appreciate the Sunday hours.

My insurance company made a reservation for me but turns out they didn’t have any cars available when the day arrived. Said I had to wait till after noon. They did offer to pick me up from work to then take me to their office to pick up a car but then arrived an hour late. Fortunately, the one who picked me up was Jordan, the branch manager and once he heard how badly things had gone so far he did everything in his power to make things right and even gave me a free upgrade in addition to some waivers. Though I was disappointed initially, I do appreciate a business that does everything they can to right the wrongs. After that, things went smoothly.

I’ve rented cars from this Enterprise location three times in the last two months. Each time has been a great experience. The cars have always been clean and ready to go at pickup (though one had a faint smell of cigarette smoke), and all staff have been polite and very helpful. They go above and beyond to achieve excellent customer service, and I will definitely rent a car from this location again. Picking up the car has been quick and painless each time, and dropping off the car is even easier. Their policy of returning the car with as much fuel as it was picked up with made it less stressful for me when dropping off the vehicle, as I could plan ahead and I didn’t have to scramble to find a gas station on my way back to Enterprise. This is a fairly busy location, so I recommend making advance reservations. Keep up the awesome work, Enterprise!

Never walk in without a reservation. You will not get a car. I tried 3 different occasions including normal weekends/​weekdays and never get a car once.