Smart Choice Auto Sales

CAR BUYERS BEWARE — MORE LIKE WORST CHOICE AUTO SALES!
On October 17, 2013 I purchased a used 2008 Lexus RX350 from this dealership. From the moment I drove off the lot, my experience has been nothing short of a nightmare. I live in Philadelphia, so when driving home on the highway, the car began to shake. I contacted my salesman, Yoni, and he explained that he had taken the car in for repair to get that problem looked at but they must not have fixed it. The car was taken to Lexus of Chester Springs, and the dealership did in fact pay to have the car aligned and balanced. On October 24 the car returned to Lexus with loud noises coming from sunroof area. The underside of the sunroof needed to be reinsulated at a cost of $ 230. I called the dealer with no return call. Then on November 29, 2013 the battery died and needed to be replaced at a cost of $ 100. I texted Yoni on December 2 and he told me his boss was out of town and he will get back to me. Now on December 27^th, water began leaking into the rear interior sides of the vehicle. In hindsight, I noticed stains on the rear interior walls of car, but thought it was just dirty. Now I realize that this vehicle had prior and current water damage/​leaks. I contacted Yoni again at the dealership on ¹²⁄₂₇ and he explained that the car was out of warranty and to not bother to contact the attorney general of New York because I was wasting my time and he couldn’t help me. In addition, he told me the warranty paperwork was in the vehicle. That was a complete lie, because there was no warranty information in vehicle or specifically stated on contract. I contacted him again in late January/​mid February, 2014 and told him I do not want any trouble and just want the problem fixed and I would be willing to bring the vehicle back to New York to an auto body dealer of their choice. He again informed me that his boss was out of town and he would get back to me. I have never heard from anyone at the dealership. As if things could not get any worse, last Monday, March 3, 2014, the car would not start and all sorts of lights were on dash board. I again took it to Lexus of Chester Springs to be informed that all (6) fuel injectors need to be replaced at a cost of $ 1750. I should have known that I would have experienced these problems with this horrible dealer, because they charged me a $ 599 prep fee and did not prep the car properly. They didn’t even bother to fill the gas tank. When I drove off the lot, the fuel light was on and tank was completely empty. Same old story, my boss is out of town and he would get back to me. So I am writing this review to make all car buyers aware that this dealership has no integrity, does not stand by the reliability of the cars they sell, and most importantly they treat their customers with utter disrespect. I made one last attempt yesterday, 3÷10÷14 and emailed the dealership with my situation, and explained that I would be posting these negative reviews and to please contact me to make this right. I have never heard from them. So don’t make the same mistake I did. Stay away from Smart Choice Auto Sales in Hollis, New York 11 423.