ADT Security Services, Inc.

ADT is NOT being competitive! They are really NO different than their competitors! I recently requested to have another monitor installed to the CCTV system in my house. The cost of the 19″ monitor alone was $ 250.00. The monitor was nothing special and could be bought at any store for around $ 89.00. Then the installation to run a wire roughly 30″ with nothing in the way from the hub to the new 19″ monitor was $ 290.00. So $ 540.00 to get a new monitor. What a joke!
ADT charges far too much. Their markups are ridiculous! There are many reviews about ADT and they are almost all really bad. If I had it to do over again I would NOT get anying from ADT and I would go with either AT&T or Comcast. I hope this reviews helps.

If there was less then how many stars they would receive minus 5 stars!!! Buyer beware is an understatement!!! Joe Belch sold me a new system gave him the deposit, installer named Felix came he took a check for the balance AND SOMEONE IN THEIR COMPANY TOOK AN EXTRA $ 1500.00 from my checking account! Have been fighting to get it back!!! No one will give me a straight Anwser! Oh they admit there was a $ 1500 overcharge but they don’t know when they’re going to get that back to me possibly 15 days! So their company motto should be will protect your house that will rob your checking account! If there’s anybody else out there that had this happened to you please contact me because my next step is going to the attorney general!

The absolute worst company on the planet!!! I had them years ago every month there was a problem wit the service and I kept getting charged for them to come out and fix, (I was never fixed) I changed to devcon and had no problems then devcon got bought by adt and again nothing but problems with the service and with customer service, I have tenants in there now and I have updated the account 10 times with the tenants contact info and they still call and send me the bill, for a service that still does not work. When I tried to cancel I was transferred to 4 different people and put on hold for 20 minutes at one time. Stay far far away!!!

We have been with ADT Pulse Video for 4 years now and we decided to find out how much would it cost to add a thermostat to the system. I called 3 time and each offered an extra camera and light control and lower our monthly rate if we signed up for a 24 month contract. Each time I had to call my girlfriend with these options and on the 3^rd call we were offered the Nest thermostat free but without the extra camera and light control. So after talking to my girlfriend we decided to go with the Nest thermostat so I make the 4^th call and this time the person says the other 3 people were all wrong? She said she understood my frustration? WHAT??? This person said I needed to cough up $ 250.00! How can 3 out of 4 be wrong. So my girlfriend calls and this time, that persons on the same page as the 4^th? So I fill out a complaint form on the website and some local dealer calls wanting $ 250.00.
We’re now looking for a new security system. You people shouldn’t promise something you can’t deliver.

Horrible experience. We signed with ADT as our security provider for our business and had nothing but problems from day 1. The alarm was not installed correctly and we had to have a technician come out 4 times to fix it and then reinstall a sensor they missed. Then the alarm kept going off constantly the first few days. One time we sent the police out to a false alarm and because our permit had not been filed yet (which they neglected to inform us we needed to do) we were charged $ 300 by the city of Miami for a false alarm. I’ve had nothing but issues with this alarm system from day 1 and now a $ 300 bill from Miami to top it off. I would definitely NOT recommend ADT after the experience we’ve had.

I had a bad experience today. The technician was supposed to come to my home between the hours of one and five. He did not show. I called and I was told the technician came to my home the day before. He did not. It took ADT 30 minutes to answer the phone so I can discuss this matter with a representative. I asked to speak to a supervisor and I was told one would call me in 30 to 40 minutes. No supervisor called.
Could you imagine a company as big as ADT with such terrible customer service?
They need to spend less money on marketing and advertising and more on hiring people to answer the phone and more on training their customer service team. Buyer beware.

Buyer, beware! I have had ADT security for my home for many years. When the system has technical issues (and it will) ADT will not be there for you. It will take them a week to come out and fix your system. They do not care about you after the system is initially installed. Their phone support is designed so that they can not assist you, only make an appointment for you, a week later. I am once again incurring fines from the police who keep coming to my home do to false alarms.
The one star is for actually answering the phone after 10 minutes on hold. You don’t even deserve that. Find ANY other alarm company in your neighborhood, ADT customer service is deplorable.

This has to be the worst security system in the United States. You would think because of their name and status that they would be a company you could rely on. Just the opposite, my system was installed by one of the rudest people I’ve ever met. On top of that, the system never worked properly since day one. I’ve had to call several times for service because the system wasn’t working at all. They scheduled an appointment for a service technician to come here between 1:00pm and 5:00pm. At 4:55pm I received a phone call saying they were unable to make it to this appointment so they scheduled another appointment for 3 days later also between 1:00pm and 5:00pm, again I get another phone call at 4:55pm saying they would need to re-​schedule again. By that time I had given up with ADT Security and asked that they cancel my contract with them because they could not supply me with the service promised. They refused and gave me a very hard time until I told them my next call would be to my attorney. They eventually agreed to cancel my 2 year contract and was told I would receive a full refund on installation and service. I was told I would see the credit on my credit card within 5 to 10 business days. One month later I’m still waiting for that credit. I called again today and was told basically the same thing, it will take several days for credit to be issued.
Whatever you do, do not sign a contract with ADT. I would avoid them completely and go with another company. I changed to Xfinity and I’ve never been happier. The service is great and it has a lot more to offer such as free thermostat adjustment and powering up electrical devices such as lighting from your cell phone at no charge at all. Also Xfinity rates are much lower than ADT. Avoid ADT like the plague.

I just switched to ADT. Alexander Fernandez is one awesome salesperson. If you need an alarm contact me for a great referral to him and his company. The technician, Santiago, who installed the system was awesome as well. Their price points and service is what sold me. I am very satisfied. Looking forward to years of being a happy customer.

I had the best experience ever with a service company. I was having problems with my alarm system. It was installed many years ago by a company that was bought out and then re bought out. Eventually it was bought out by ADT. They sent out a service manager who saw all the old wiring and control boxes. He returned 2 days later with everything needed to get my system up and running again. He was very profesional and cordial. I don’t understand the negative reviews except to say that they seem to be referring to a Miami office while this one is out of Miramar Fl. If you are fortunite enough to have Omar as your contact you will be 100% satisfied.

DO NOT USE ADT Miami!!! They have lots of false alarms and call the cops without contacting you first. Im canceling.

I had numerous false alarms when I had ADT — they sent out techs at $ 75 per 45 minutes to fix the problem but it never was. I finally quit them and hired Global Security, which sent out a tech who found the problem in minutes — a frayed wire on a door. He fixed it and four years later, no false alarms. ADT tried to charge me a $ 150 cancellation fee. I told them to take me to court because I wasn’t paying. They dropped the matter.

I was a previously customer of ADT security service. After my horrible experience I will never ever sign up with this dishonest company ever again. I signed a 2 yr contract and within that time, the price was raised 3 times. After the contract was up I called and immediately canceled. I even made it clear to ask if I had any balance and or fees. There customer service stated everything was cleared. Now 2months later, I get a letter from a collections company, requesting to collect money for ADT. I already feel like I was lied to when they kept increasing my price during the 2 yr contract, now this!!! I suggest no one should ever sign up with the fraudulent company.

I have never had worse service from any company at any time. I got a clueless installer who had no idea what to do. I have tried to phone for an adjustment and I have spoken to 7 people to no avail up to and including someone at corporate headquarters. I have stopped payment on my credit card and they can go to court on a contract I may or may not have agreed to. I signed nothing and will not. I am now talking to alternate suppliers. They are large, unresponsive, inefficient, ineffective and simply awful.

Horrible service! I have used ADT for many years as it was already installed in my home when I bought it. I recently did an upgrade. It was a fiasco from the start. Missed appointments, clueless techs… suffice to say that I would not recommend this company now. Even after getting corporate involved I still had problems. Go with someone else!

Randi R. is absolutely, DO NOT GET INVOLVED with this company. They are bunch scammers and can’t be trusted. The 1^st sales rep. gave a $ 49 install, plus a $ 44 monthly monitoring service. The installer comes the next day and the price goes up to $ 149 for the install. The install comes back a 2^nd day and now the install is $ 249, but I said «no». The installer calls his office they tell him not to charge for the additionl equipment, he scribbles all over the contract. Of course my house was broken into and I’m terrified. I pay him the orginal $ 49 and the monthly fee is deducted from my account for 6 months, but I keep getting an additional bills for $ 204. I call ADT to find out this bill is for inststallation. I explain and am referred to the Miramar office, but I’m given the wrong phone #, I called several times but received no call back. I’m getting collection calls from ADT, I explain the changing install price, but they can’t help me. I finally get the original sales rep., he tells me the cost for the install is $ 149 which I pay and clears the bank 2÷28÷12. My March monthly monitoring payment is taken out of my acct. and then my acct. is cancelled and I’m sent a bill for $ 1024 for cancelling my contract, which I did not do.
Another sales rep. comes to my house to reactivate my acct. by having me sign an all new contract. And, I have a feeling I’m still going to owe the $ 1024, plus the monthly payments for the new contract. I called ADT again they tell me I actually owe $ 151.95 after I paid my monthly fee withoul fail for 6 months. after I sent the $ 149 so ADT cancelled my contract for $ 2.95and they still can’t help me and refer me ack to the Miramar office. And mean while I have no monitoring service. DO NOT WORK WITH THE MIRAMAR ADT OFFICE AND IF YOU CAN FIND ANOTHER HOME SECURITY SERVICE GO WITH THEM.
THIS COMPANY IS A BUNCH OF SCAM ARTISTS WORKING FOR COMMISSIONS NO MATTER WHAT. AND i STILL HAVE NO MONITORING SERVICE. FIND A DIFFERENT SECURITY SERVICE. Stay away from ADT and especially the Miramar office. My next call is to the local news station’s consumer affairs, the BBB, and the dept. of Agricultal and Consumer Affairs.

DO NOT GET INVOLVED WITH THEM!!! This is the worst company I have ever dealt with. My alarm hasn’t worked for 4 months, they cannot fix it and have no solutions — yet will not let me out of my contract and continue to bill me monthly. Customer service reps are horrible! All they know how to do is transfer you to someone else. You will spend countless hours being transferred and never getting anything resolved. For the first two months after install, I was never even hooked up to the police/​fire dept because my «local adt dealer» never applied for the permit from the city. This company is FUBAR. What a nightmare!