Jamba Juice

I used to work at a JJ, and this was by far the WORST one I’ve EVER encountered. Ordered an Oranga Carrot Karma w/​fresh OJ and carrot since it is from concentrate if you don’t specify. Watched her use OJ and carrot juice from concentrate then, not only did I not get fresh, the girl making it put WHOLE carrots straight into the smoothie… When she walked up (after a long wait) I asked her if she used fresh juice and she said yes. I told her I saw her use concentrate and add whole carrots. She turned blank then said: «So… You don’t want it or what?» I told her to remake it and she handed it off to her shift manager. Lazy. Rude. Unfortunate. The manager apologized verbally.

Like any other Jamba Juice, this is a really cute location, right inside Universal Studios Hollywood. Of course, their smoothies are always good.

This is one of the more poorly run Jamba Juice, which is disappointing because it’s in such a busy area of Universal City Walk. be careful if a cute girl is behind you because one of the servers, Chris — I believe his name was, will take her as priority over others and even give her drinks on him! How nice, right? Haha. And don’t even expect them to remember your name — they gave my niece’s order to another person, took it back and then asked what we got and gave it to us?
Round of applause for the service, I hope management takes care of place.

I’ll start this off by saying I LOVE Jamba, I’m there AT LEAST 3 – 5 Times a week, however I’ve always tried to avoid this location solely because it’s always so crazy busy.
Now, I currently work seasonally at universal so it’s convenient to go to this Jamba Juice, after my last four experiences I’ll go out of my way to the Jamba over on Vineland from now on. Rude customer service, had to repeat my order several times, only for it to STILL come out incorrectly, was charged for my original order and no option to remake my order was offered to me when I questioned it, neglecting to make drinks in order (there was ONE person ahead of me and about eight behind me and half of them got their drinks before I got mine.
All in all, just horrible service, please put MORE employees at this location as every time I’ve gone in there there’s only two people (in some cases I’ve only seen one trying to handle register and making drinks with a line of 10 people), and please re-​train current staff.

This was my first ever Jamba Juice. I was thirsty from being at the park all day, so I wanted something to hydrate me. I ordered a nice fruit smoothie with coconut water. It was about $ 6 for the drink. I thought the portion was the right amount for the price.
I didn’t wait long to get my order. The cashier was friendly and it was clean. So I would recommend this place to anyone interest. I give it 4 Stars because I thought the prices were a little steep for the products. I believe you are paying for the convenience and labor for a do-​it-​yourself smoothie. I would be back though for when I am in the mood.

Rude customer service, should retrain staff. I came into the jamba juice here at city walk and tried to order a small smoothie. They didnt greet me, they didn’t tell me to wait or that it would take a moment. There was one male and obe female worker who both mind you, were working. There was a small family waiting for their order, no one else appeared to be around. I said hi and the young male worker just looks and me and finishes his orders. When he is done he solemnly looks at me from behind the register asking me what I’d like. He looked like I was more of a bother than what shold be another customer, I tell him my order, he proceeds to put it into the computer than informs me they only take cash at that moment. I say never mind and leave.
I worked at jamba juice when I was 19, I moved into a leadifferent position and prize my customer service skills. You should always greet and not make the customer feel alienated, if your busy apologize and say to them it will be a minute or two. Kids these days, no one trains them.

Took about 20 minutes to get the Acai Bowl I ordered. The Chunky Strawberry bowl has strawberry, bananas, peanut butter and granola. It tasted like air and granola. Skip this place, there are tons of places at City Walk.

Let me just say, as a whole– I love jamba juice. Its great for a quick treat, and I have been to Jamba juice’s all over the country and their customer service is usually impeccable. That is why I was startled by the employees at this location.
On a Sunday night I went to get a smoothie and found that the smoothie I was given hadn’t been blended properly. I could taste ice chunks in it, and as I know it is Jamba juice’s policy to re-​blend drinks, I politely asked the girl at the cashier. She looked like I had asked to borrow an organ. She snatched the drink back, handed it to the girl making the smoothies and they both looked at each other and rolled their eyes. This was in front of other customers.
The most irritating part about it all, was that when I got my smoothie back, it still wasn’t blended properly. The employees were so busy being passive aggresive they hadn’t even checked.

The employees here work hard to meet the needs of their customers. Even though they had only enough oatmeal for one person, they said it would take about 10 – 15 minutes to make more. We agreed to wait and it was worth it! Their steel-​cut oatmeal is so delicious and you can choose two toppings like brown sugar and blue berries. Still a huge fan of their Peanut Butter Moo’d, too!

Came to universal studio this morning and since it was early we decided to get a drink from this place. Let me just say this is by far the worst Jamba Juice ever! The big guy gave very poor service, he was rude and not only to us but to his coworkers as well. I understand maybe he didn’t want to be there on a Sunday morning but can he at least pretend like he does?! He didn’t even give us a receipt and when we ask he just gave us a poop face.
Juice is fine just like any other Jamba Juice but the service is dirt poor, I would not go in if you see a big fat guy with very short hair working the cashier.

Avoid this location. Way overpriced and the points system is always broken. Only positive is the nice, hard working, underpaid staff.

We went this past weekend to Universal Studios. We went to Jamba Juice both Friday and Saturday mornings. Friday, service was great. The servers were friendly and the Acai Super Antioxidant smoothie was delicious. Saturday was a disaster. The two employee there were new and clearly didn’t know what they were doing. There were two customers ahead of us who were clearly frustrated by the wait that they grabbed their own straws just to get out of there faster. The servers switched making the smoothies in the middle of our order. My husband said the Acai smoothie was not great. I got the pomegranate paradise. It had no flavor and halfway through I could get any to come up the straw. I ended up throwing it out. This is a prime location on a peak day. Clearly the manager doesn’t understand the business or there wouldn’t be 2 newbies working. The only reason I’m giving 2 stars is because Friday was a good experience.

Ordered a «orange dream machine» and they watered it down. I know times are tough but really? I would stay away.

This place is terrible with line management. Here’s a tip… cutting in line if you don’t speak English works!!! The employees lack basic math skills as well and can’t count ;) NEVER AGAIN GIVING THIS PLACE MY BUSINESS

So I love jamba but stood here while 4 dudes working were more interested in their conversation. I was ignored until I asked if they were open– no other customers in there. Worst Jamba experience ever.

Empty when I got there. Fast service, but they screwed up my order. Made a small instead of medium like I ordered, and then when I pointed it out, they took it to the back around the corner out of view. I’m pretty sure all they added was more ice, because it tasted watered down and a lot more frozen than usual.
Also priced at at least $ 0.90 more expensive than usual Jamba Juices. But this IS right on City Walk, so that’s to be expected. Parking’s expensive, so unless you’re here with friends for CityWalk or Universal Studios itself, not recommended.

Small location. Acceptable customer service. Not a long wait in line. Product and price was as expected. Nothing set this apart good or bad.

I loooovvvveee Jamba Juice!!! I didn’t before five or so years ago when it was all the hype. Drinking too many berries gets me sick but then I discovered mango a go go and yummmmmmmyyyy!!! I could drink that all day, son! ALL DAY! In the mornings I will get their Brown sugar and blueberry oatmeal. It’s super sweet. Sometimes they run out of Brown sugar or oatmeal and I’m sad.
This location just got a facelift. It looks good. There isn’t much of a lobby area. But that’s fine. They leave the doors open all the time and you can wait right out the doors and listen to the music and hassle and bustle of Citywalk.
Employees are always really upbeat and friendly. Sometimes they talk to each other wayy much. And every once in awhile their will still be giant chunks of fruit still in my Jamba. But generally it’s great service.

Maybe this was my very first Jamba Juice, and maybe it took place along the scenic CityWalk of Studio City’s Universal theme park. And maybe I has just crushed a Tommy’s chili dog like, perhaps, THE quintessential tourist (Pink’s hadn’t opened yet), but you know what?
I liked it.
A bit sweet from the super secret slurry they base every blended beverage upon (sugar water, Eggar suit?) but the fruit is potent and the consistency is so proper, it’s likely trademarked.
Plus, a quarter gets you the caffeine equivalent of two cups of coffee. Set the Red Bull down, and back away from the ledge.
There’s a toss up of actual (?) healthy items, including steel cut oatmeal and wheatgrass shots, if you genuinely care about longevity, stamina and organ maintenance. But for a cold, sweet kick-​to-​the-​teeth, bank on an original Caribbean Passion and beat a steel drum til your sugar high crashes.
That’s the Jamba way.

I gave this place a 2 star because even though the smoothies were cheaper compared to SF’s Jamba Juices, one particular store employee made me go from a 3 to a 2 star rating. The girl behind the counter was very rude. As I was waiting for my sister to pick up her order, she asked if I was ready to order and I replied that I wasn’t buying. She then rudely told me to move out of the way so I would not block the storefront. The thing was that no one was in line… and I was standing outside of the store… I don’t get why she was so rude. I mean it’s not my fault they’re not getting much business. It was probably due to her sour attitude.