Main Street Children’s Dentistry and Orthodontics of South Browa

I am still on the fence on this Dentistry hence the rating. They will have to wow me on the next appointment for me to give a better rating. My children old dentist were not taking the insurance anymore. So I needed to find a new place. I called here and they accepted the insurance. Before you go into the appointment they call you several times as a reminder that you have an appointment. They state on the message that if you go online and print the forms for registration this will save you time when you get to the office. Hence I did as instructed. Online they only offer one registration form which I notice said orthodontics on top. At no point on the website was there any other registration forms that mentions Dentistry. When we walked into the office I notice that the lighting is very dark and dim. To me for a kids office it should be happy and bright. So off the bat I was not too impressed as I could not see. When they asked me for my name etc I handed them the forms. The staff asked me if my kids are being seen for braces. I replied no they are not. The staff went on to say how these forms I gave them were not the correct ones and I would need to fill out new ones again. I went on to state these are the ones on your site. Why direct me there when they are not the correct ones. She gave me the new ones and as I reviewed them they were the exact same forms except it said Dentistry on top. I went on to bring this to their attention and they made me fill out the new ones anyways. Needless to say I was really annoyed. I have 2 Kids and the forms were about 4 pages each. As we waited about 30 min we were called in to the back in which they did x-​rays and began the cleaning. This experience was fine I was not wowed on how the treated us so all I can say it is ok. I have experienced better. I have to return with my kids in 2 weeks. I await to see if I have a better experience.

I have been taking my daughter here to Dr. Gallego for about 3 years now & the Dr is great! The reason why I’m giving this rating 2 stars is because the staff there is awful. Everytime I go there or call, I have an issue with a bill, one of them being rude, or we can’t communicate because most of the staff there doesn’t! speak or understand English. If it wasn’t for the Dr being so wonderful with my daughter & helping her overcome her fears from the dentist, I would not go back there in a heartbeat!

Great and friendly staff. Made my apprehensive daughter at ease right away.