Pep Boys

Needed to get my brakes looked at. I came in last week on a Tuesday and they said it will take a few hours so I made an appointment for the next day at 1:00. I came back the next day and they said I didn’t have an appointment. I told them what happened and that I should be in the computer. It took an hour and a half. This is why I made an appointment because I don’t have time to sit around and wait. Lucky I lived close by.

I don’t know why I’m giving them two stars, maybe because I’m a business owner and I don’t have it in me to give just one.
But this was a pretty crappy experience all around. I made an appointment but still had to wait an hour and a half before work was even started on my car.
I needed a number of things done but the only thing they could do was to replace my headlight. I had to negotiate for a while to get the price down to $ 40.
2 days later, I noticed the bulb didn’t work anymore. Not only did they refuse to refund me but they also tried to blame me for the mistake. Worst of all– there was no manager or supervisor who could help me get the situation rectified, so now I’m out $ 40 with no headlight.
#Rude.

Today I came in to exchange a wiper blade that did not fit my vehicle. I came into the store with the part and the original receipt (North Hollywood location) and the girl said go get what you need. I came back to the front and the cashier that was helping me scanned my receipt and seemed to be having trouble with the system. She handed it off to the manager on duty and she tried scanning it and no luck. She tells me her system is down and that she needed to verify the transaction. Keep in mind I have an original receipt. She calls North Hollywood and they can’t find the transaction either. She tells me you need to take it back to where you got it. How is that customer service? I have the part and an original receipt and the manager can’t help me? I didn’t steal the damn thing or create my own transaction on their receipt paper. Very poor service deserves 0 stars.

Worst customer service! Do not go here! Had an appointment to get a tire checked out because I was losing air, it took them almost 40 min to even look at it… Not sure what the point of an appointment is here. So I’m in need of a new tire and they say they don’t carry my tire in stock… I call another pep boys store in silver lake and they say ya we have that tire in the warehouse, we will have it for you in an hour. Don’t know how these guys stay in business, this store is in need of new management asap!

I took my car there for a regular oil change, I took the car back and when I got home I notice that my house keys, which I put on the door, were gone. I called them and asked them if they found any keys, they said they did and my description of the keys matched. So I asked them to bring me the keys because they already charged me more than they advertised, and I wouldn’t want to drive there again. But they were rude and said they won’t bring it. I was furious when I go there, and nobody could answer me why would they take the keys from my car, they could’ve taken anything from the trunk and I wouldn’t know about it since I don’t use my trunk all that often.

This is my local go to shop for my car needs. I have my own mechanics and have only needed to have a battery installed once but they’ve always been insanely friendly. The guy who installed my battery was very careful around my classic and got me up and running in no time. I’ve never had an issue with returns, purchases, or an unaccommodating staff.

This was a long time ago and I forgot to mention this. I called the Pep Boys 800 number to complain. They asked for my number and I told them I didn’t want them to have it because I was afraid the manager would get it and I did not feel safe. They assured me they would not give my number to the manager.
Within a day I got a call from that Pep boys manager yelling at me. I wouldn’t even trust Pep Boys enough to walk by their store because they are such assholes… Both in the store and at corporate.

Had a really good experience for the first time at any Pep Boys. Jordan was great with customer service and explaining what can be done to get my flat tire fixed. All it needed was a safety seal from the nail that got stuck in there. He ended up giving me a Pep Boys Rewards card since I’ve been a loyal customer before (but never got one until he offered one), and saved me an extra $ 10 for my repair.
Overall, making an appointment prior to coming in made the wait all the easier. They were fast and efficient in resolving the problem and thoroughly explained what was going on. Thank you for a good experience Pep Boys! Keep up the good work!

Funny how they are located down the street from the Museum of Death (freaky). These crooks. Never ever ever get you car serviced at a Pep Boys. Especially if you have a German car. They screwed up my BMW suspension which cost me an estimated $ 4500. Thank you Pep Boys. I’ve traded in my ultimate driving machine for a Prius thanks to you. Get some EXPERIENCED mechanics in there!

Called ahead to see about their tire repair service. I had 3 tires that were low and I had put air in 2 times already so I figured it was a leak. Told me it would be 20 $/​tire to fix which is perfectly fine. Arrived and they filled up my tires and refused to look at them. Told me everything was fine and that maybe I needed an alignment. Woke up this morning to 2 flat tires. Don’t understand why they just wouldn’t take a look?

It was at 7 pm Friday evening and I called for my flat tire they told me they can fix it or sell me new tires, they asked my car year and model and confirmed that they have the tires available. I used all of my miles with AAA and towed my car there.
Tow truck left and they did not even took my flat tire out to check it and told me I needed new tires I agreed. tow truck left and after 30 minutes waiting they told me they are out and will close at 9:00 pm.
In other words they told me go and
F-​yourself.
They are terrible people and I hate them.
No sense of humanity and helpfulness .
They don’t care about you and your situation.
I never go there again. Even I will not drive by their shop. It makes me hate them and myself.

Great service
Best price
Fast no hassle
Mark did a great job! Honest straight forward communication. Zero bs! Will highly recommend!
I found my mechanics in LA!

I visited this location several times, to fix various small issues with my car and the quality of the care I received has been diverse.
First, some employees at this location are not very nice and sometimes a little rude which makes it hard to give this location a good review. Second, the line to even get to talk to someone is usually pretty long which tends to be annoying when you are in a hurry.
This place has a pretty great location though, right on Hollywood Boulevard, and it is pretty easy to park there.
The repairs I needed done have usually been done well, except two times when I needed to come back to get it fixed again.
Overall, my experience with this Pep Boys location was rather negative and I would recommend you to visit other Pep Boys locations. Feel free to message me for any additional details that you may need!

I got a nail in my tire last night. Pep Boys fixed it this morning. I recommend making an appointment online. It’s easy and fast. I made one for 9 am today and there was a line at the door before the place opened, and about half of those people were drop-​ins. Based on the conversations I overheard, the drops-​ins were going to be doing some waiting or were going to have to come back the next day. With an appointment, things were a dream. By 9:10, they had my keys. By 9:50, I had paid and was in my car leaving. They even knew how to reset the tire light on my mini, which is fantastic cause I hate reading my manual (the plot sucks!). The sales people were super friendly and nice (Maggie!). I wasn’t sure this was going to be a great experience, but it was.
It’s also well located. If you do have to wait, there are plenty of places down the street to get a coffee or something to eat. The parking lot for the place is big and chill– very unusual for this area of the city.
It only cost $ 20 and my Sunday morning has been pretty nice, and I got plenty of it left.

Although I like pep-​boys. And for the most I think it’s a great store with good people. Today I went in and got far less than quality customer service, from no less than a STORE MANAGER — her self LUCY
SHE ACTED ANNOYED. Not just to me, but to other customers as I observed.
When I told her «thank you for helping»
She replied in a rude and obnoxious tune
YE ! It took long enough” !
(She has spent an entire LESS THAN 3 minutes with me.
Some body fire that bitch or at least stick in a back office where she does not need to interact
(if she’s so good at her job)

We had a decent experience at Pep Boys today for fixing a nail in our tire.
Pros:
1. They fit us in as walk-​ins on a Friday night.
2. They were quicker than expected, fixing it faster than quoted.
3. It was also cheaper than expected, costing $ 9.99 instead of $ 19.99 since we (evidently) had their rewards.
4. Decent amount of parking, a rarity in the Hollywood area.
Con:
1. The only con was that the time quoted was 0:45 — 1:00 on the phone, but 1:30 in person. However they fixed it in 35 minutes, faster than either quote.
2. It’s not the best area (nor the worst), but as a female I wouldn’t want to be in that block by myself after dark.

I hate to write low-​star reviews, but my experience with PepBoys was extremely disappointing and I feel the need to share. My appointment was booked online for a simple oil change at 11am. I wasn’t able to leave until 1:25pm.
The Customer Service was on par and the guys were nice to me, but waiting OVER TWO HOURS for an oil change when I was told 45 minutes upon dropping my car off is absolutely unacceptable! I was late to work and missed out on a very important meeting.
The most ironic part of it all is that PepBoys sent me an email the day before saying, «Book Your Appointment Online! Super easy, streamlined service — get in and get out FAST!» That email was the only reason I booked with them (I’m usually loyal to a small business in North Hollywood). Needless to say, I’ll never work with PepBoys again since they obviously can’t deliver on their promises.
Oh – they also spent 20 minutes at the end trying to reset my Oil Change light and failed to do so. Extra brownie points! :)

BUYER BEWARE:
Terrible customer service — SLOWEST work ever & a little shady… we’ve been waiting 6 hours now for a 3 ½ hr quote (drain the gas tank) — even worse, when the mechanic working on our truck left for lunch they just stopped progress all together for over an hour until he returned. Oh, yeah and when they put back together the tank they came to me asking where pieces from the relay switch went… really? They lose parts and started giving me the run-​around like I needed to pay for pieces they misplaced? Wow… definitely NOT happy. Also note that when my fiancé had a question about the truck the desk guy made sure to talk loud and condescendingly to her so everyone else knew how silly she was for being a girl concerned for her vehicle… NEVER comin back.

This place is the worst. Waiting for my car and there is a crack head in the waiting area scratching himself coming down off heroin. Creepy place.

Great service! I bought a battery here a few years ago and it’s still under warranty.
Today, Pepboys saved me $ 412 on a battery! $ 412, the price I was quoted at a dealer to replace what they called a bad battery one day earlier.
After many battery test my battery tested in good condition. Thanks Pepboys service department for your time and for helping me save money I didn’t need to spend!
Very happy customer and coming here since childhood with my Dad.

siempre encuetro lo que nesecito y el personal es amable y siempre hay alguien que me pueda ayudar con pregunatas de las partes que busco
la persona que me atendio se llama, Angel de auto parts y las cajeras son muy amables, mi nombre es Miguel, y mi e-​mail es