Crystal Clear Audio

I don’t usually write reviews, but after reading the comments I’m hoping that my review helps out. I had my windows tinted here a couple years ago and I couldn’t be happier. The price was absolutely unbeatable. I live in Miami Beach and tinting services here and in the surrounding area is ridiculous. It helps that my family still lives in Homestead so driving down isn’t a big deal. I now have a new car and I’m hoping to have my windows tinted here again. I don’t know everyone else’s situation, but my previous experience was A+.

I read the review the owner or Crystal Clear Audio Posted. I can tell you first hand as a wife of a Captain. My husband is a Captain for Miami Dade Fire Dept. We took his Truck to have our DVS players in the car fixed. He not only lied about the price when we took the truck in. He also messed up the DVD players that where working. He charged us for his stupid mistake, and there are no discounts for First responders like he said again full of lies. We took the truck back to see if he would honor his word. Again lies, he was not even open when we took the truck. The worst mistake ever. We will never use this guy or recommend him to any one. He keeps giving everyone the same story. How he works hard, and is honest. An honest person keeps his/​her word. We had to take the truck somewhere else pay someone for his incompetence. Stay away from him. Also when you call him out on his mistakes he is rude, and gives you attitude. Not worth the headache. I would like to see the thousands of good reviews he is talking about. I see he is offering many discounts on this sorry review he posted himself would it be because he SUCKS??? Any good business owner would never say or write the customer is not always right. I am a huge supporter of local business, but this business if you can call it that is just AWFUL!!!

My friend was going to this place for a simple service and it turned out to be a nightmare. I wanted a backup camera and a new radio installed and was planning to do it here. After the nightmare that happened to my friend, I went to best buy. I paid more but at least had no problems. My poor friend could not even get tints, alarm and power locks installed without a big headache. He was there literally all night and the service was not complete. Definitely lost my business.

I’m writing this while still sitting at the business at 3:30 am. I brought my new vehicle in to have an alarm installed and to make my 4 doors to have power locks. I had my first appointment set for sat morning. I called on Friday when I found I had to work and switched my appointment to 2:30 sat afternoon. To guarantee my spot I had to rush down Friday night to pay a deposit. I was referred here from the sales manager at Spitzer dodge who told me the owner would take good care of me.
I rushed down on Friday for the deposit because I respect time as well. Well when I showed up at 2:30, that’s when the crap started getting worse and worse. My car wasn’t even taken back till around 4:30. I sat and sat till I finally found a ride and went home and came back at 8 thinking it should be done. WRONG! After all the excuses why, I stayed calm and was assured it would be done tonight. I reluctantly left and waiting for the call and text at 2 am and I show up and only one door is done. ONE FREAKING DOOR ONLY. I was then taken back and giving every excuse how a regular car would take 4 hrs but mine is made my Mercedes blah blah blah and now they can’t finish it and I have to come back. After being in a severe car accident and hurt badly, I had the opportunity to get away for a couple days and get some work things while I was at it and not getting away for over 5 yrs cause of medical issues, I know had to cancel because my car isn’t done. I’m a patient person but not a pushover. I had planned on coming back to get other things installed and referred to friends as well who will now get a call later today with a warning. THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED FROM A BUSINESS. I will also be in immediate contact with the dealership from their recommendation.

I slept on this review, and really struggled before posting for two reasons:
1. I support local small business.
2. I really don’t enjoy complaining.
I purchased a car stereo system in October of 2013. When it was time to install, the owner/​operator told me it would take no more than one hour.
I was there four hours. Since I am single, I had no one to take me to/​from the shop.
The owner/​operator stated that he and his staff were confident on the install, but since it was a new-​ish system, the software update was more than they knew.
After four hours there, I finally left and told him I’d bring my vehicle back the next day, when they could call Pioneer for assistance. I actually dropped it off the next day and went back to work. I will say the owner/​operator was kind enough to come and pick me up when my vehicle was ready … but was hugely irritated with me when he did. He was upset because it was his ‘day off’ and ‘I shut my phone off all day. I’m really NOT working.‘
From one entrepreneur to another, Sir: we’re NEVER ‘off’.
Four months later, I had my battery replaced in my vehicle and this caused the unit’s software to reset.
I went back to Crystal Clear Audio to ask them to help me with updating it.
The depth of my frustration lies here. The SAME owner/​operator told me «This isn’t our policy. If you buy a TV at Best Buy and you need the software updated, you can’t go back there and have them do it! But I’m going to do it, because I want you to be happy.»
Oh, really?
He told me I’d be in and out in an hour.
I was there nearly three hours.
Again, they were unsure how update the software.
I may point out here the owner/​operator continuously interrupted me when I would ask questions; he ALWAYS had the answer before I could even finish asking.
What is that saying?
«Don’t confuse me with the facts, I’ve already made up my mind!!»
After spending 3 hours in the shop and even sitting in my vehicle with one of the technicians, I went home … (somewhat) mimicked what the technician did …
And proceeded to update the software myself.
In closing:
PRODUCT: A+
STAFF (other than the owner/​operator): B
CUSTOMER CARE: F
The gentleman who owns and operates Crystal Clear Audio has got it all wrong. I’m the customer. I may not always be right … but I will always be THE CUSTOMER. When you spend $ 700+ on a piece if equipment and you’re service is SPECIALIZED in car audio…
Please stand behind your business.
And give up the need to be ‘right’ by arguing with your customers.

Had window tint done to my truck. Very fair price, did a nice clean job and completed quickly within an hour while I waited. I had a small issue with the tint on one Window, when I went back no questions asked they fix the problem immediately while I waited. A+ rating for Crystal Clear audio!