Felix Sabates Chevrolet Cadillac

I do not write many reviews on Unilocal but I was so delighted with the service and attention from the staff, I had to rave about it. First off, my service manager Jorge was attentive and approachable. Rommel my mechanic was diligent, customer focused and kind. Mike which I believe was the head mechanic was courteous and even rounded on my car and asked if I had any questions, I have yet to see anyone do that in any other dealership. The service was beyond outstanding from these gentlemen. Thank you Mr Sabates for hiring such customer focused and efficient staff, I will be servicing my car here from now on.

The dealership knew I wasn’t happy with the service and rigged it so that I would not receive a customer service survey to my email, so I’m here to Unilocal about it.
My dad’s truck was intermittently shutting off so I thought, let’s take it to the dealer to see why. I was told by the service advisor «ray» that the problem was the throttle body, it was dirty and would cost $ 399 plus tax to clean it. This price includes zeroing out or «forgiving» the price for the diagnosis.
I asked if the truck would be ready the same day and ray told me «I’ll call you when it’s ready.»
The next day, around noon, my dad gets a phone call by ray and is told the truck was ready the day prior at 2PM.
I took my dad to pick up his truck and asked ray why he did not call me to advise me the truck was ready. I went on to explain the inconvenience he caused by not calling. He blamed me for not calling him! He then lied and said he gave me a time the vehicle would be ready and that I should have called.
I went to the cashier to pay and noticed the bill was NOT $ 399 plus tax but $ 466.28. Ray added a fuel injector service and part, along with a $ 33 «misc. shop supplies» charge. Ray did not call me for authorization on this fuel injection service nor explain to me there would be a miscellaneous shop supplies charge. This is stealing!
I spoke to the service manager George about this and he apologized. I stressed that I wanted to make sure my email was in the data base to receive the customer service survey from GM. He assured me it would be entered but here I am 5 days later with no survey. I even checked my spam and junk folder. My invoice # is CVCS23152.
I would advise to stay away from this dealership all together, sales, parts and especially service. There is a reason they have a 1 star Unilocal rating.

not happy with this place.
it’s a given that car salesman need to make a buck. i dont fault them for trying to make a living but do get pissed when they arent honest.
i came in looking for a used car for my inlaw. we walked the lot and there was a nice car that caught our eye but it was bright red. i said no bright red cars. this led into an argument about why red cars cost more to insure. the car salesman said it was bunk. guess he needs to tell the car insurance industry that because they didn’t get that memo.
next up we go for a ride in a malibu. once in we notice the car had the aroma of moisture. on the road, one of the back wheels bearings was roaring. hmmm… moisture in car and failed rear bearing? as a an auto mechanic long ago, this tells me this car may have been in a flood. usually front bearings fail on front drive cars due to all the strain. it’s not common to find rears failed on a front drive car unless its got a huge amount of miles on it.
once again the salesman argues that its not on the carfacts and i dont know what i’m talking about. only reported incidents and trips to legit shops are on car facts. quit insulting your customers…
end result. we bought a mazda somewhere else.

Thank you so much Vivian Rondon for the awesome customer care. The servicing staff is so attentive and professional, I will be servicing my car here from now on.

Came in for an oil change with an appointment at opening time (7am). Took 2 hours and 45 minutes to get done. Was asked if we wanted our car to be cleaned, and we said yes. Came to find our car still dirty without being cleaned at all with the muddy plastic covering they placed in it still there.

We purchased the 2014 XTS Cadillac Luxury Sedan on September 19, 2014. The car had two open recalls on the brakes and the air bag light was on. We took it to Felix Sabates in Homestead, FL on September 22, 2014 to get these issues resolved. They had to keep the car overnight. We were called to come pick up the car because it was finished on September 23, 2014.
Upon arrival we talked to Angelo, our service technician. He informed us all the recalls had been fixed, but they couldn’t figure out which air bag had the code on it due to numerous codes coming up. He said we would have to reschedule to get that fixed. Lori drove the car back to Key Largo, but had to adjust the seat since it was so far back. When I got into the car to drive it, the seat was all the way back again, and I almost threw my back out when I sat down. When we reprogrammed the seat, we noticed that the back of the seat was coming apart. It was not like that when we dropped the car off at the dealership the previous day. I called the dealership, and they advised me to bring it back in for them to fix it when we had time.
On October 2, 2014, the air conditioner quit blowing cold air. We stopped at the dealership on the way home. I advised Angelo and Max that the air conditioner was only blowing hot air now and that we still needed the seat fixed. Max advised us that the a/​c was an electrical problem that would take a while so he got us a rental vehicle through Enterprise, which they would pay for.
I called Max back on October 7, 2014. Max stated it was not an electrical problem, but a freon leak problem. He also stated that it would be a minimum of 3 days for parts to arrive.
On October 31, 2014, we called Bradley, which he said the car would be done. He said car isn’t done yet that they had to buy a new machine to find the freon leak.
On November 4, 2014 at 3:30 p.m., we went to dealership to see car and get some personal items out of it. Christian took me to see my car, and I was so disappointed seeing how they were taking care of my new car. I showed Christian that I have been documenting this whole terrible experience. The car seats weren’t covered, and the large dash parts were laying on my leather backseat. There wasn’t a blanket or cardboard or anything on the seats to protect them from the car parts. Small parts like screws, clips, etc., were scattered everywhere on the floorboard not in any kind of orderly fashion. Christian witnessed me record with my phone these conditions. He said he had the best technician on the job. The sunpass that was on the dash window wasn’t there. I asked technician where it was. He went through car and found it on back seat under the car parts. I told technician in nice way that I was shocked on how he just piled up these parts on seat with no protection. I stated that if I did that my customers would be extremely upset. He then asked if I was a mechanic, and I said yes. He asked why it was my business about this situation, and I stated that I was the owner of this car. I am worried now that my car will not be put back together correctly, and that I will have additional problems because of this.
Christian said that he talked to General Motors and they would pay one or hopefully two of my payments on my car. He also stated it would be fully detailed inside and outside by a professional detailer. He said he would put me in a Cadillac rental for the rest of the duration, but he couldn’t attain one for me
On Nov. 19, went to Cadillac today Found out service manager. Christian no longer is working there. Sat down with new Rosa who has just been promoted within. She was apologetic & stated we were handling this better than she would have. There was also Bradley in the meeting and once she asked me what I would like from them to make me feel better because without their customers they wouldn’t exist. I said first, how is my car. She turned to Bradley, he said everything is done with the exception of the air bag situation from the accident. She then said how about this I will take care of air bag situation. Will that be acceptable I said if they also could do the second month payment also, she said she will go to bat for me on that and I said I actually would be ok with the air bag repair & just pro rate the total time the car has been here would work for me she turned to Bradley & asked how long I replied since Oct.02 She said she would try and when they receive ck, within 2 day’s we will rec. ck.
Rosa called me and said Cadillac won’t go for second payment I asked how about pro-​rating. She said she will call them back first thing tomorrow.
Then Rosa stated she will not take care of the air bag situation either. I said now you are reneging on fixing the air bag. She said the expense is $ 2000.00, and we can’t absorb that. Now she is demanding that I had better come pick up my car or else. I am on my way to get car today, Nov. 21, 2014. Mike LeBoeuf 305 896‑3986