Enterprise Rent-A-Car

So my wife and I got into a wreck and went here for our rental. First of all, they don’t match the vehicle that you have. They will stick you with a minivan and charge the insurance company more. Then the general manager had the nerve to charge us additional money saying the insurance company didn’t cover a portion out of it. After talking to the insurance company and having a conference call with them and the general manager «billy». Come to find out they were over charging and trying to rip us off. So if you want to get ripped off and have additional head aches by all means go to this enterprise. If not and want to take a step higher I would HIGHLY suggest going else where.

Hands down the worst experience I’ve had with Enterprise. The manager decided to argue with me, the customer, and my insurance adjuster. They over charged me for a van I didn’t even want. It was the only vehicle they had. They should’ve matched it with a sedan, but they didn’t. They should’ve done a lot of things, but they didn’t. The only good person that actually helped me was a nice gentleman named Kyle. I don’t know how the branch manager thought that I actually wanted a van when I have a hybrid sedan as a personal car. If you want to argue and debate with a so called «business», then by all means, go to this branch. Management isn’t that great.

Got a rate of $ 45 plus $ 45 one way drop off fee for one day rental to JFK. Local office called the next day and said there would be an additional $ 45 «re-​registration «fee. Classic bait and switch! Got a ride to Scranton and got a $ 56 rate from Enterprise at the airport.

After years of rotating car rental companies, 12 years ago we did Enterprise and in many locations. We won’t use any other. BUT our local location in Honesdale PA has the most genuine curteous people. Our third rental from them, (we found out later they got the car direct from airport), pick up, Kildore noted stains on seats. A warm day later, l note the smell of urine (ewwww). But hubby, who lacks sense of smell, ready to hit the road to see his kids out of state, opted not to go for a replacement. (Lysol and towels on seats). While he was gone l called Enterprise to let them know to not reserve the car for someone else on our return, it needs professional cleaning. Jenna was apologetic, we accepted the problem BUT when we returned car, they knocked off $ 10 a day ($ 70) off an already good special for our inconvenience and thanked us for the early heads up. Nice peeps :)