Ace Towing Terminal

Criminals. If you have a brain Don’t use the thieves. Damaged my car today. Having it looked at and I’m suing them. went to a friend’s house to pick up 3 boxes for my girlfriend. Went up stairs came back down my car was gone. Parked in an empty stall gone less then 10 minutes. $ 190.00 dollars and damage to the front end of my Audi. Already left message to my attorney. Complete scum bags. Trash, rubbish MFers. Zero stars.
Crooked scums.

Yes these people are criminals yes they should be sued, what they do this total corruption they stole my car from my own parking stall, extort money from people, they will mess up your car, basically they could care less about your property

Horrible and unethical company. Do not use this company. If you get towed, check your car for damage. Even if they cause it, they will refer you to your insurance company. Take them to small claims court.

They should be out of business. Worst service in the last 20 years in my experience of car towing.

First-​off, I’d like to give proper acknowledgement: those with this company whom I spoke with by phone were courteous, to me.
However, Here’s something that made me go, «Hmm,» regarding two car tows.
My car was towed Friday night. Ironically and unfortunately, my friend’s was towed the following Sunday night from a different location about a mile away from my location. ACE was the towing company hired to manage both after-​hour tows for two two different businesses.
Friday night, prior to vehicle retrieval, I spoke with ACE towing rep named «S-​» and was quoted $ 160.00 and was told where to go to get my car. Done — got my car back. On Sunday, my friend’s car was towed. For my friend to retrieve his truck, he was quoted $ 227.00 by the same guy named «S-​». OK, maybe because he has a bigger truck.
Here’s the Hmm. My friend stepped away from me to get answers on how to get his truck when he discovered it missing. He ended up speaking with «S-​». While he was away from me I had found ACE was the contracted company and to help him out I redialed the number from Friday night and spoke to a rep named «T-​» who quoted me $ 167.00 to retrieve my friend’s truck. When, my friend and I met up moments later, he told me he had to pay $ 227.00, I was puzzled because I received a different quote — similar to what I paid the night before, «Why the $ 60.00 difference? Hmm.» Thankfully, my friend paid only the $ 167.00 because he referenced my quoted price. When my friend arrived at the tow yard, «S-​», who was the same rep who worked the Friday night before, asked if my friend had called twice, of which my friend replied, «No,» he called once. Could the $ 60.00 difference simply have been an honest calculation quote mistake? Hmm.
The Hawaii Revised Statutes (HRS) has relatively clear breakdown and rules regarding policies for vehicles left unattended on private and public property. Second to having a CASH ONLY payment on hand (which is a company requirement, not a law) to retrieve a vehicle, the most IMPORTANT issue is that the REGISTERED OWNER, along with the owner’s ID and vehicle registration card, is needed to retrieve the vehicle. HRS Section 290−11(4), notes that towing companies shall: «Accommodate payment by the owner for charges under paragraph (1) by cash and by either credit card or automated teller machine located on the premise,» which, to me, means that they can but don’t have to have a credit card machine on premise (hence cash only) as long as they have an ATM of which this towing company did.

The only star it gets is because we have to put one!!! I was parked in my guest parking stall right next to my apartment. My fault that I totally forgot to move the car and I fell asleep. My mother in law woke me up at about 0415 telling me someone was messing with my car. I ran outside and the guy did not have my car hooked up, he said «this your car?», I said yes and he said I just need your drivers license and registration. I ran back in my house to get my keys, as soon as my husband stepped out the driver was getting in and pulling away! I cannot believe how wrong that is! First that I was outside and he should have stopped then, but to ask me to get my drivers license so that he can speed off, UNBELIEVEABLE. When I called the office to see if I can go get my car the clerk had me on hold for a while looking for my car. I believe that the driver hooked my car up just enough to get it to the street where he could hook it up completely. She gave me the total $ 205.00. I asked if the it was custom for the driver to ask me for ID and then speed off, she said «umm yes if he wanted to he can». I proceeded to call the police to meet me at the towing company so I can at least put a report in. When we got there my husband who is a military police was explaining how they should look into the habits of the drivers because this was completely wrong. They pretty much should have said we dont care. The lady told me to get my registration from my car gave me the total and my husband said we will wait to talk to the police then we will pay. She says well go outside the gate and wait, then turns on the microphone and says I dont give a shit! REally!!! Unbelieveable. I am really at a loss for words. There are people that live paycheck to paycheck or single mothers that cant afford for someone to be so unbelieveably wrong!!! We will be fighting this, obviously from the reviews its not the first time!

One night my car just decided to die out in the middle of the road at night. Great. Luckily, couple people helped push the car to a local Costco gas station so I can diagnose the problem.
However, after hours of unsuccessful attempts to start up the car and diagnosing, I was resorted to calling a towing company. But to no avail, no towing companies were open late at night (it was 10 in the evening) and I didn’t have AAA coverage. Eventually, the manager at the gas station called Ace Towing and thank goodness someone was able to tow my car at this time. The service wasn’t cheap though, I had the driver tow my car for a good three mile and I get charged about $ 120. Expensive, but I had no other choice.
After a frustrating night with my car, I realized my insurance company could have partially covered some of the towing costs… if I had the receipt (but I didn’t ask). I immediately called them and I am serviced by this sassy lady that has that sort of tone that she doesn’t want to help you. Nevertheless, I asked them if they can print a copy of my receipt but they were going to charge $ 25 for a ‘Lookup Fee’. REALLY. TWENTY-​FIVE DOLLARS FOR A PIECE OF PAPER? I’m sure their system is computerized and a receipt can be printed out in less than a minute, and they want to charge me an insane amount of money for that? Screw that. And to dampen my luck, they told me to call back couple days later to print it out. I have never encountered such horrible service that is stingy to the core, leeching money off from ridiculous things; and yet they’re the preferred towing service from many companies and organizations [cause of its 24-​hour service most likely].
Here’s a lesson: if you need towing, look for a different towing company with friendly service and lenient policies. Or, if you can’t find a company to tow you at the moment (or if you don’t have AAA), have someone you know to tow you (buy a towing cable, it’s not that expensive!).
SCREW ACE TOWING. BEWARE.

Fuck this place!!! My car got towed in Mililani where I live, why the fuck would they take all the way down to fuckin sand island… BULLSHIT! My car was towed here for only a couple hours and the expensive basterds charged me $ 272.50!!! cash only too, what kinda ghetto shit is that?! U would think a place that rips people off everyday of the fuckin week would at least have a mothafuckin card machine! They owe me atm fees now fuckin assholes!!!

This is probably the worst company I have dealt with the guy that says he is the owner Kevin Wallace is rude arrogant and as undelpful as he can be. The company employs predatory towing practices that are at best unethical at worst illegal. I am planning to file a lawsuit against this company and if I can find enough people I will file a class action lawsuit. If you ahve been ripped off by them as I have please contact me. Mike Murray

It wasn’t that bad. We didn’t read the street sign, got ticketed, got towed. What else can I say?!?
I called to see if my car was there, yes it was, we hopped in a cab, headed to sand island, paid the stern woman, looked the car over and drove off.
Not too bad. No damage was done to the car, the lady was okay to deal with and they’re open 24hrs.

Ok, so there had to be one thing to go a little haywire on my trip to Hawaii.
My wife and I stopped in to check out the Aloha Tower. Well of course since we are tourists we didn’t read the street sign downtown clear enough. We put in our meter money 1hrs worth and off we went. According to the ticket from the police we were ticketed and towed within 7 mins. after leaving the car. (The cops and tow truck fellas don’t play around in this city.)
The only way we found out about this is that we had finshed touring the Aloha tower and were watching the Denver Bronco Vs. Oakland Raider game at Hooters. (Go Raiders!)… My wife a Bronco fan kind of a strange pair huh? Anyway we had a break in the football action so I ran down the street to put a few more quarters in the meter. Well… what do you know the car is gone. (explitive!) Guess it is better that it was gone rather than having a busted window and stolen articles like other tourists got earlier that week.
Best Advice I was given prior to going to Oahu.
(DO NOT KEEP YOUR VALUABLES IN YOUR RENTAL CAR OR CAR TRUNK ON THIS ISLAND IF YOU A TOURIST!)
I then went back to Hooters, we called to find out where it was towed to, and we caught a cab to Sand Island where this place was located.
I walked up to the tow yard window, talked to the tow company lady and she asked for the rental agreement. I then proceeded to produce one-​half of the agreement and then the other. (It got wet the day before when I was surfing.) Sure enough she noticed and then she laughed. Well I paid the lady $ 134 and off we went again. I think the tow companies here in Denver charge about $ 175 so not as bad of a fee as I thought I would have to pay. (It still sucked though.)
Thanks tow lady for keeping my rental car safe.

Ace Towing is the worst towing place ever! It was extremely hard to find. It’s almost like they want you to have a hard time finding your car on top of already being upset that it was towed. The location was isolated and it was like going through a maze. Also, the address that they give you to pick up your car at (1040 Makepono Street) is not the actual correct address. You actually need to pick your car up on Mikolo Street. Their strict policy of being the legal owner made things even more complicated. The «security» lady was a complete b@#!. Oh please Ms. Rent-​a-​Cop.

Worst possible place to genuine service.
As a student of UH Manoa, commuting to this isolated place was hard to find. Not only was i given a hard time with retrieving my car in the first place, i was not able to do so due to their strict policy of being the legal owner. In my scenario, my sister (the legal owner) is in sacramento, my registration (accidentally packed w/​step dad in Virginia), and the rates were going up by 25 dollars each day goes by. They are clearly not understanding of circumstances. Proofo evidence of keys and blood relation such as similar last name was all i needed when i was towed by the state. However, with this company that the school teamed up with, they are just in it for their own interest. Did i mention they also have the awkward time of 12:45pm which is when rates rise.