American Savings Bank – Makiki Branch

Probably one of the best banks on the island. Parking is close to entrance. Super convenient. Super easy. Sometimes there’s not much of a wait. But when the line starts getting longer, they add tellers, even up to the point where all windows are full. Just a super easy and convenient branch. The people are super nice and they’re not hounding either. I also like that there’s a mini wait area with comfortable chairs.
Every bank should take note on the layout & everything.

This branch is good if you need to bank on weekends. That is all that is good about it. Expect poor customer service consistently. If you need anything besides very basic deposits or withdrawals, expect to encounter poorly trained and unfriendly staff.

I favor this branch, this is «MY bank!»
I’m most comfortable at this location, located next to the ever bustling safeway beritana. Even if another bank is closer, I’ll usually just go to this one any (but it is directly on the route home.)
Open 7 days a week, M-​F until 7pm, and weekend and holidays until 3. This is amazingly convenient for me as I work 6 days a week until 5 – 6 pm.
The only downside, is I’ve probably almost gotten into eight fights with either the roudy or the aloof drivers in the parking lot. When it gets jammed, it gets jammed.
Also, during peak hours, the lines can get rather lengthy, but staff handles high volume fast and effienctly!
I have noticed employees switch out often, idk if they just bounce between branches, but just as soon as a face becomes familiar, it’s gone!
Everyone is friendly, however, and you can ALWAYS expect a friendly greeting as soon as you walk through the doors. They’re good about that– every person, individually gets acknowledged, regardless if there is a heard people elbowing through the door to hurry up and secure their place in line!
Makiki American savings, I Here by dub you 5 BIG ONES!

Had the worst customer service experience at this branch. I went In to see if I could get some overdraft fees waived. They’ve done this for me before so I knew they might not do it for me again. But I’ve been charged about $ 400 in fees in the last two months, so I thought it wouldn’t hurt to ask. When directed to one of the personal bankers, not only was he unhelpful, he seemed irritated that he had to talk to me. His only suggestion was to close my account and bank somewhere else. I couldn’t believe it when he said that. Then when I told him that I’ve been a member for over 20 years, he told me that that make a difference.
I think it’s fair to mention that up until today I’ve been pretty happy banking with American Savings. But after that experience I think I will take my business elsewhere.

Although it can get quite car busy because of it’s location along Piikoi, one of the busiest streets in Honolulu due to its close proximity to the freeway east and west bound. I always come here because the service is fast despite having long lines, the Ppl are friendly, and it’s close to Safeway. Plus the hours run long till 7pm now weekdays and open on weekends. :) my friendly neighborhood bank. Das mah bank!

This place was beyond awesome today! I went in to open a checking account and they were very professional and kind… a perfect experience. This was the complete opposite of First Hawaiian Bank. Thank God we have American Savings Bank in Honolulu!

Unilocal 365 Challenge 2015 #14/​365
I love this ASB branch. Unlike the Kapiolani branch, this location is easy to find, and easy to access, with free parking!
I always come to this location because it’s the closest to my house. It’s one of the newer locations, so the inside is still kept in good condition. Sometimes the lines can get long on paydays, but as long as the A/​C is working, I’m fine waiting in line.
The thing that puts this ASB location above the rest is their hours of operation. They’re open Monday-​Friday from 9:00am all the way until 7:00pm; and Saturday AND Sunday from 9:00am-3:00pm. Seriously though, what banks are open on Sundays?! Talk about customer service.
The tellers are nice and friendly, and even try to make conversation while doing business, so it’s a bit of a refresher after a long day at work. Best ASB branch IMO.

Incompetent staff has no idea how to talk to a customer who they have failed in multiple ways. My card was lost and I had to call to cancel and order a new one over the phone. That part went smoothly enough (or so I thought) and this all occured last saturday. Fine it takes a few business days but they said to expect it by about thursday. Nothing. Then I go in and they say Friday. Oh nope. So perhaps Saturday fine. Nope. Still nothing. What is the point of having my money in a bank if I can’t touch it except to withdraw cash that I don’t want to hold onto because it’s inconvenient. Well this sure sucks. Then I go into the bank yesterday. Tuesday (Oct. 7) and tell them that this is ridiculous. The teller tried to make some excuses, one of which was flat out not even possible (she said they had a printing problem and had shortened my last name… meaning my card wouldn’t be valid cause it wouldn’t match my ID) — also I had never had a problem with my name before, she talked to her supervisor. .in front of me as though I wasn’t there… at which point the supervisor made and snotty comment about my addresses since I have my main address on file in Hilo but I requested that my card be sent to my current address on oahu. THEN the best part occured when the teller realized that on the ordering form no one included my apartment number which I had specified addressed confirmed over the phone the first time around. So now, they offered to have the new card delivered to their branch so I can pick it up, and cancelled the card in the mail since it had been over the amount of days to send it to me and I was angry and I know they aren’t expediting anything so I’m sure it will take another 2 weeks because these people are completely incompetent at their jobs. Long story short: don’t lose your card unless you’re prepared for a long wait for any type of help from this bank.

Took my daughter to open up a new checking account on a SUNDAY!!! They were pretty busy but we were assisted by Anthony N. and his welcoming smile made the wait all worth it!!! He was very efficient, fast and very professional and provided EXCELLENT CUSTOMER SERVICE!!!
Thank you Anyhony!!! Wish I could put more than 5 stars!!! AMERICAN SAVINGS he is a great asset to your financial institution!!!

Very very bad customer service. Never bank here again. I closed my personal and business accounts today. I have been a personal customer for over 25 years and a business customer for over 10 years.
I tried to deposit a local check (under $ 5000) and was informed by the teller that they will put a 2 business day hold. This hold was never enforced previously.
After closing both my accounts, I headed to CPB and deposited the same check into my business account and there was no hold place on it. CBP is my bank.

I like this new asb. It’s spacious and service has yet to disappoint me. Never a line here when I come by.

I love that the hours run late for those of us who want to avoid that afternoon bustle or get off later than most. I also love the convenience and location as well. I always run into pretty friendly service and get what I need in a good time. I have been in a 10 person deep line that moved as fast as it could. You cant predict what people are going into the bank for and how long their transactions take. However, they do pull in people who sit at the desks to help which is nice! Then they will divide the line by who has to just make a bill payment or deposit, etc.
All around, I really dig this location and will continue to come here :)

What did you say? Open till 7pm weekdays. Open on Saturdays AND Sundays till 3pm it’s a procrastinators dream! Whoot Whoot!
There is always a decent amount of parking in front; if not you can park right under Safeway. The thing that’s hard to judge is the line inside. You can take a peek through the glass from the lot, however, you can only see a portion of the line. Sometimes less depending on the glare of the sun.
I’ve seen the line almost 15 people deep… from the counter to the door! In those cases, I’ll go grocery shopping at Safeway till the line dies down.
The only uncomfortableness I have is that the tellers are closer than what I’m use to and they don’t have dividers. I’m just use to the old wooden-​panel-​wall divider.
For the most part if I do have to be in line, it goes pretty fast. They have about 3 – 4 tellers during their peak hours, and even the loan guys step up and try their best to shorten the line by taking those «just depositing» customers. I like the fact they have a shorter counter below so you can put your bag/​purse on it, should you have the audacity to not be prepared. If you deposit checks bi-​weekly you should know the procedure already. Check. Already filled out deposit slip. ID. Common on!
I’ve tried my best to gauge my queue when it comes to waiting, and for the most part I find going 30 minutes before closing time on Sundays and weekdays are the best times to go. (I’m not saying to be a d*ck and go AT closing., or right before closing time. I’m sure they’re won’t be a line… you’ll be a d*ck) I would assuming going on Fridays the line must be crazy, but it’s still faster than the Safeway Starbucks line. WAY FASTER (if you know what I mean)

I like coming here because its along the way of me going home and it has much more parking than the market city branch. And did I also mention they open 7 days a week and open late on weekends like an instore branch. The staff seems very friendly and since they are a new branch its not that busy yet.
Also since its next to the new Safeway its a bonus for me to do so some grocery shopping and banking at the same time. Great location great service and lots of parking!!!