American Savings Bank – UH Campus Branch

Small businesses, beware!
I would never have chosen to use this bank but I do see why the location factors in on some of the other reviews. Yes, it is conveniently located if you spend a lot of time on campus. And the people are friendly enough. But I have had issues with bank cards printed up with the wrong name, excessive waits in line, and they are quite slow in taking care of your business at times. Now, I have a major complaint!
What I dislike about this bank pertains to a business checking account that I manage as treasurer of a non-​profit organization.
The account has no conveniences whatsoever. Unless you count a book of checks and a bank card conveniences. These are pretty standard with any business checking account. Even my own personal account with UHFCU provides me with those.
With ASB we get a bank statement once a month. That is all. Imagine that: no online access to our account, no way to know what is going on with the account until that statement arrives. Or you can go into the branch. When these are your only two options, you realize that the location is not even that convenient. And getting in touch with the branch by phone has proven difficult as well. I cannot imagine why.
At one time, I spoke to a manager to gain access to information regarding transactions from years prior. We were trying to re-​establish our non-​profit status and I was the new treasurer with no idea what had happened before my tenure and this information was needed by the IRS. So I requested access to the information and was told by the manager that I would have to pay $ 5 for each monthly statement. As we were requesting the past three years of transactions, the cost was well over what our budget would allow. That is just preposterous. Consider that online access provides easily and many banks provide it for free.
Another issue I have is with their customer service, both on the phone and in the bank. The people on the phone are unable to take care of any issues that most normal bank reps can. They all say they cannot do that because A, B, C… and/​or they have to speak to the manager (who just happens to be in a day-​long meeting). Nothing gets done and it is so easy to just say, ok, I will take care of that for you! As much as I like to hate on banks like Citibank or my old bank in NYC, I have to say, if you told a random minion at Citibank customer service that you needed A, B, or C, you would get that done in a second. They may have a little New York attitude but I prefer that to the sugar sweet «I have to ask my manager» I keep getting from ASB.
As a final note a whole mess with them has just occurred. For the first time ever (several years with the account) we had a negative balance due to general confusion as we switched treasurers (we made a mistake). Our overdraft amount was $ 15.50. They charged $ 60 (2x$ 30) plus another $ 6 (2x$ 3) for reasons unclear. I requested they remove the charges because this was the first time we made such an error and they removed one of the $ 30 + $ 3 charges but refused to remove the rest. When speaking with Rachel on the phone she told me that one of the $ 30 charges was a bank error. The whole thing was sketchy. I sat in front of the manager and asked him for a rundown of what they were asking me to pay ($ 48.50) and he told me what the charges were but would not provide me with a printout and comprehensive explanation. We do not understand why they charged so much for the error ($ 60 is a lot!), we think it was unfair, and when a bank manager will not provide printed confirmation of what you are actually being asked to pay, or adequate explanation, I think that is good reason to leave the bank. It was never very good to begin with. The manager said that there was no bank error and that it was all our fault and he was being kind in waiving one of the $ 30 +$ 3 fees. Not cool, dude, not cool. You need to get your stories straight.
I wrote the bank a check for the amount we owed and closed the account on the spot. The manager didn’t bat an eyelash when I said I wanted to close the account. He said, ok, will have that done in just a second. And in about a minute it was closed and I never got my printout of expenses. I am glad to be through with this bank.

I think I will be the outlier here. In theory, an on-​campus bank should be a great convenience. This branch, however, does not match that description (note: I love the Market City Branch or the Kapahulu Branch), Here, you should bring a book. It does not matter if there is one or several customers waiting. You will wait, and wait, and wait. Here, I am typically served 50% of the time, and I typically walk out frustrated the other 50% – again, regardless of the lines. People are friendly, but they have a deep commitment to being deliberate, to taking it slow, and not to helping the next customer. Sarcastically, I wonder if I could drive off campus to another branch and still get served faster than if I stand around at this branch.

I specifically switched from Bank of Hawaii to ASB once I started attending UH Manoa years ago. It was just so convenient to be able to just go to the branch on campus.
I’ve always had nothing but good service here. The lady with the British accent is particularly very nice! :D

Service here is always the best. My teller Bill is friendly like the rest of the tellers and are willing to help any customer with requests and questions. I think the best time to go are on Saturdays and Tuesdays because the lines are always short when I go there.
Conveniently located by the University of Hawaii at Manoa and has many great food establishments that are easily accessible around lunch time with the large parking lot.

This location is kind of small, and on the University campus (so it’s convenient for students/​staff, but not so convenient to the general public). However, I must say that this is one of the best ASB branches in terms of service. There are a bunch of younger girls working here, and they are all very accommodating and they tend to remember your face after a while and try to make conversation.
I would come in to deposit large amounts of all different kinds of bills and coins (for a small snack business on campus), and they were always very pleasant to me, and would take the time to count out all the money, and deal with my deposit.
The branch doesn’t get TOO busy usually, but sometimes there is a little bit of a line.
However, it’s a very pleasant feeling coming in, knowing these people are so great, and know exactly what they’re doing.

This American Saving’s Bank is located in the Manoa Market Place Shopping Center.
Completely random but loves! Alway quick transactions, and suprisingly the staff are young people that are kind of cute! Which always makes the experience more enjoyable looking at non-​fat ugly old people – just sayin’ :)
The employees are nice and you like never have to wait in long ass lines! gooooo!

Fast, quick and great location. Having a branch on campus makes it easier for me to access when I need money or other transactions. Plus the employees are really friendly :)