Apple Store

Horrible service… 6 apple workers just standing around… And no one wants to help…

We waited for 2 ½ hrs but they got my husband’s phone working again! Unlike the ala moana site they ll jst tell u to come back when the waiting list is long!

Do not go here for new iPhone launches! Workers are ridiculous! They want to hype up their new tech gadget by keeping you in suspense while you stand in line! Only to find out when u get to the front that the device you want is UNAVAILABLE! Really? If you knew that it’s unavailable you should go down the line quicker to weed out those that won’t be getting what they want! Instead you spit out some BS about «I won’t know for sure if its available because people before you get in the store and might change their mind so the availability changes per device»!! What Muthafatha!!! Are you serious? Such BS! Your customer service sucks! I asked for a parking validation and you don’t even cover the charge for the time spent standing in line and walking away empty handed! AVOID This apple location!

I went in for screen repairs! They said they will replace the actual iPad for $ 199 because they don’t replace screen here. After going back to get the laptop to back up the iPad and coming back to have another guy «Dan» to deny replacement because he said we replaced the screen once before but not from Apple which we already told the first service guy about the first screen replacement that didn’t work out for us. Come on guys!!! Get your information consistent here!!! Waste our vacation time for nothing!!! Thanks for Nothing!!!

Vey, very, very nice staff! Everyone was attentive and acknowledged our presence in the store. The store was nowhere near as crowded as the Ala Moana location and they got us in and out during our appointment. Will come back to this location if I ever need one of my apple products fixed.

Apple is worth $ 750,000,000,000
They hide new technology from their consumers; releasing it at a painfully slow rate. They squeeze every Dime out of the individual.
WORST OF ALL!!!
Somehow it is impossible for this trillion dollar corporation to develop an audio jack that will last until the new model. That’s less than 360 days people!
Imagine someone in the middle of an intense workout. The adrenaline pumping music stops. Right ear, left ear, both!
This happens to over a trillion people every year.
I LOOK FORWARD TO THE DAY THE NEXT TECH CORP MONSTER ends you :)

THIS PLACE IS THE WORST! I got there and the guy told me it would be a an hour and a half. So, I said ok, and went to go shopping around the mall. I then got a text message saying we will be able to help you soon, please make your way back to the store soon. So, I got back to the store and the guy said «Oh we can’t help you for another hour and a half» and I said «no, they said it would be at 3.» The guy told me to sit down at the table to see what they could do and he never came back. I then asked another guy and he began to give me bullshit lies and then told me that they wouldn’t be able to help me that day, that he would schedule me an appointment for another day. I was so furious they had just wasted 2 hours of my time for nothing! Will not go back even though I live here. I will probably switch from Apple.

To be seen by an apple employee in this location can sometimes take an eternity, especially if you don’t have an appointment. But it does depend on what you need.

Really nice store to visit! Wanted to try on an Apple Watch. They let me try them without an appointment!

Great customer service and great location. Very convenient to access from Waikiki Beach. This is a very impressive Apple Store.
I received outstanding customer service from this employee named Jeremy Dahl when purchasing my iPhone 6 Plus and also when I tried on Watch. He is a cool guy with long blonde surfer hair. He was very informative and helped me immensely with my purchase.

Love the customer service at this location, came in a had my phone fixed. I set up an appointment with the Genius Bar and was helped right away. Best location ever. This is my spot now for all my apple needs!!!

There’s nothing like stepping foot out onto paradise and finding that your camera stops working… luckily there’s an Apple Store nearby!
I was very fortunate to have been paired with Marissa– She is the best specialist ever ! She helped me decide which phone was right for me-​color/​size/​type/​etc. I did not feel any bit pressured by her to pick anything-​she laid out all of my options each with prices and helped me personalize everything.
I wish all Apple employees were just like her! I am a Californian, and maybe it’s just bc everyone in Hawaii is so much nicer than LA, but you can tell the whole store has a great ambience.
There are two Marissa’s, I wish I got her last name so I can give her all of her brownie points and call her out, but she definitely knows what customer service is! Good help is hard to find – and her efforts definitely did NOT go unnoticed! This girl is awesome – you’ll be lucky enough to have her as YOUR Specialist if you enter this store!

Hawaii customer service is awesome. The guys here were so patient and helpful. If I had known i could upgrade my verizon contract/​phone at the apple store with waaayyyy less hassle and upselling, i would have done so yeaaarrrsss ago.
It’s a sweet location too because while we were waiting for one of our phones to back up we took a stroll, went shopping and grabbed ramen at nakamura :)
Thanks Drew and the other asian guy for making our apple visit a pleasant one~
Ps. Called all over the island for iphone6 64gb, this was the only place that had it

Apple Store Waikiki. thank you for being so awesome! Anytime I have a problem with my iPhone I come to the Waikiki location. I try to avoid Ala Moana’s location… be expected to wait there!
What’s great about the Waikiki location is that it’s not as busy and I feel like they are much more attentive there. As soon as I walk, I have someone asking me if I need help. Even if they are busy, they make sure to let you know someone will be with you shortly or as soon as possible. Every time I’ve had a problem, they were able to help me right away and I always leave happy :)
Parking is located in the Royal Hawaiian Shopping center and they do validate. No complaints here :)

Oh, Apple Store, you are one my favorite places to visit wherever you may be… Out of all the locations however, this is my least favorite one to visit due to its location & parking situation. Unlike the ones located in Ala Moana & Kahala Mall, you will need to drive into Waikiki & find parking in order to get here. Thankfully however, the parking for this place is at the Royal Hawaiian Center which is dirt cheap after you get validation from the store.
Like the other Apple Stores on the island, this locale sells the same ol’ iPads/​iPhones/​Macs/​accessories that are common to them. There are 2 entrances to the store, one facing toward the street and the other facing inward toward the inner part of the shopping center.
It’s a nice and sizable location too, considering where it’s located. I think the overall square footage is smaller than the Kahala Mall store and certainly much smaller than the one in Ala Moana but it never feels like it’s too cramped. I actually like the design & layout of the sales floor here as it seems more accommodating to people looking to shop, with a nice little front/​concierge desk up front on the side facing Kalakaua Street. Behind this desk is a wide pillar that has demo units on both the left and right side featuring Mac computers and iPhones on display, with a little open table where One-​on-​One services are offered. At the back walls by the side facing toward the inside of the Royal Hawaiian Center are the Genius Bars where you can get help with various technical problems with your Apple devices.
Overall, the shopping experience here is pleasant once you arrive. Really, the only thing I dislike about it is the location and the parking, although the nice thing is that parking is plentiful in the Royal Hawaiian Center garage and dirt cheap with validation. On the plus side, this location is spacious despite how much smaller it is compared to the other locations and doesn’t even feel too cramped even on days like the recent iPhone 6 launch. You never feel like you’re squished in like sardines, and typically this location gets a moderate amount of traffic outside of product launches for stuff like the iPhone so it’s almost always bearable. Interestingly enough, I also find that this location seems to have availability of the newly launched products compared to the other locations in the mall but that is probably largely due to most people not wanting to drive into Waikiki & park unless they’re already going there for something else. I’ve gotten my last 2 iPhones at launch from this location, so I’d say try looking here first if you don’t mind driving into & parking in Waikiki.
All in all, there isn’t really much to complain about this location aside from where it’s located. Great Apple service and products are here and if you’re like me you’ll appreciate the wonderful eye candy on display in the store!

Plenty of items available.
Staff are typically helpful and friendly.
Good location, neat and well presented.
Plenty of product available to trial
There is a massive range of accessories, some of which are not available elsewhere.
The workshops are well worth attending, as there is plenty to learn, whether you’re a new Apple user or a devotee.

I’m not really very much into technology.
I finally upgraded my flip phone many years ago after I realized just how annoying the T9 function was once I gave in to texting. After that it took me another few years to give into the «smart phone» phase and even then I was too cheap to buy an Iphone, and ended up with a Blackberry, that I used until I got a job that required me to commute 180 miles a day, and then when I had no way to «talk to my phone» to make it dial or respond to things, I finally gave in and knew it was time to get Siri in my life.
Siri has been sending mangled messages to people on my behalf now for well over two years and has invited folks to «dinner in Nigeria,» and told people strange things about «my anus» that I never said, but god love her, she sure is entertaining.
Needless to say, when everyone and their toddler had an Ipad, I too was resistant to this change too. When my laptop broke, I decided I didn’t need a new one, I would just use my husbands, and when that failed, I used my poor phone for everything… And then came Christmas… and a brand new Ipad Air…
Oh Ipad Air how I love you. But how hard it has been to find a cover for you. You see, I’m on my fourth, yes fourth Otter Box for my sweet Iphone, so I knew my new sweet Ipad needed protection from me. I had gone everywhere it seemed, but then…
We walked into this store on a busy Saturday evening and within minutes we were helped and the sales associate listened to my concerns and helped me pick out the perfect case to protect my Ipad from its owner. They also offer a 14 day return policy n the event that I didn’t like the case.
The customer service at this Apple store is top notch, and although I know I won’t be back to buy anymore electronics because I’m cheap and lazy, I’ll definitely send friends and family there.

Why can’t the Bay Area have nice things, like the customer service here? I went on during my vacation to ask questions, and the sales associate Victoria VOLUNTEERED information beyond the questions I was asking, including tips on saving money. (Did you know Californians pay tax on retail price rather than actual sales price on Apple products?)
Trained to be resigned with most salespeople who treat customers on a need-​to-​know basis attitude (and apparently we don’t need to know much), I was both impressed and flabbergasted. She gave me her card (I didn’t ‘t know Apple employees HAD cards. This implies employee permanence, rather than hipster transience.) I came in the next day and bought my MacBook Air.
My only regret: I left her card behind, then came back to the Bay Area and got decent service, but not the I-​will-​maximize-​your-​consumer-​experience-​and-​blow-​your-​mind service.
Apple needs to implement in-​store Aloha training.

You guys need to get your shit together and get your Apple on because Samsung is kicking your butt nobody in the store anymore used to be a trip place to go packed full of people and energy now there’s more sales people than there are customers

This Apple Store is very convenient for picking up any cables you need whille travelling an such (as we did).
Interestingly, the Apple Store employees here wear shorts and flip flops. There is definitely a Hawaiian vibe here.
This is also the only Apple Store I have ever seen where there was not a single person at the Genius Bar. I guess the locals go to a different store.