Auto World Specialists

They have honest, friendly staff!
If something doesn’t need to be fixed, they will tell you honestly.
They have fast and high quality service. Great location!
Prompt service and amazing detail packages to choose from.

Great service!!!
My car was in a finder bender 2 weeks ago and I needed to find an auto repair shop. I checked on Unilocal and that’s where I found Auto World Specialist!!! They are the bomb!!!
Friendly staff and on top of that I also needed a car rental and low and behold Enterprise Car rental was also there too
And the person who hit my car had Geico insurance and you know what Geico was there too oh yah. Its a ONE STOP SHOP!!!
Thank you ever so much for all your excellent service Auto World Specialist my bumper is beautiful again, Geico for a nice and speedy office visit and Enterprise car rental for hooking me up with a 2015 Corolla that was awesome to drive. BIG MAHALO TO YOU ALL FOR OUTSTANDING SERVICE!!! v

This was the second time I had to use them. Hands down easy place to work with and they even detail your car while it is in the shop. Highly recommend.

Job well done! Was in a small accident and USAA recommended. They replaced my entire bumper, buffed my headlights, and buffed out some dents. My car looks brand new again, and it’s an 07 cobalt. They went the extra mile and even cleaned out and vacuumed my car. Thank you so much! Highly recommended!

Total frustration. Delivery of car keeps getting delayed. Excuse is always parts have to be ordered or parts have not come. They have my car for a month now.

This place is great! I got in a accident wrecking my front end on my 06 pathfinder. I called around trying to find anyone that could take me in but the earliest appointment was not for another 3 weeks!!! I was recommended to auto world and they were not only able to take my car in the same day but also get it done in a little over a week!
Best part was they had a Enterprise rental car in house!
Because of the excellent customer service and quick turn around this was a very great overall experience!
Almost forgot to mention but my car came out looking like new!

After hitting my brand new car against a pillar in a parking garage, my USAA agent told me Auto World Specialists was a preferred shop to take care of the damages.
I called to make an appointment and they were able to see later that afternoon. Ana was my worker and she was delightful to work with. She was very professional and kind. The expected my car to be ready in 9 days. About 4 days into the repairs, Ana contacted me to tell me the damage was worse than they thought and it would need a part that they had to special order from the Mainland that would take about 20 more days to complete the job. I told Ana, I was paying for a rental and she was genuinely concerned. After she spoke with her boss, she offered to provide me with a loaner so that I can turn my rental in. I picked up my loaner that day. Ana greeted me with a hug and apologized. She was beyond sweet.
The loaner was in good shape and not hideous to drive. I was expecting something old and run down. It was a 2008 Ford Focus. All I had to worry about was gas. SCORE!
I would get texted messages on a weekly basis from the shop updating me on the progress.
When I picked up my car it looked GREAT! And they wash it and detail it for you. The manager came out to show me what was done to my car and he and Ana apologized for the delay. Again, it was no big deal.
This team was incredible to work with. My car is fixed and it feels good to have it back. I had to give Ana a hug for taking care of me before I left. I would recommend them to anyone, especially those on Joint Base Pearl Harbor Hickam because it is so close to base.

The way they gave my Tacoma back to me
The body work OK
I have a snug lid look like they were searching
They pull out the back seat took my jack and left it
Missing one mud guard found under the pull out back seat
Said they use their own jack who pulled the back seat?
They left a cover for the bumper in the back seat which they wanted back
Said will call me about the jack
3 ½ months waiting for the call:(

When I got my car back, I had several complaints. However, after taking it back they were very accommodating. They fixed all the mistakes that were made.
I came in for two repairs: front bumper and side fender. The mistakes that was on my car when it was returned to me include clear coat over spray, front bumper wasn’t aligned, AC unit was not working properly, etc. After I’ve brought it to their attention, they managed to fix everything with no additional costs whatsoever. Everything looks great! As long as you bring it to their attention in a nice calmly manner, they’ll help in anyway possible. Excellent Service! 5 Stars!

Most trusted place I’ve ever been to for my cars anywhere in Hawaii and CA! Honest owner (Eric) and GM (Spencer) who take pride in their quality of work. They are also an authorized GEICO repair facility, which is who I have for our auto insurance. The staff is friendly and they all look like they love their jobs, which is a reflection on how they are treated as employees. I had to file a claim with GEICO and even the claims rep I spoke to said she took her car there and she highly recommended them. They have received multiple awards for their quality of work and they have been in business for over 20 years!

Auto body shop, Geico staff on site and Enterprise car rental all at the same location. Prompt service, unmatched customer care and excellent repair quality. Thank you Renee and Laura (AWS), Cesar (Enterprise) and Stuart (Geico)! You guys rock!

I would give them 10 stars if I could becase of following reasons.
1. my car was fixed on time.
2. they are very courteous and prompt.
3. their shop looks clean and well organized.
4. very convinient since geico and enterprise rental car are at the same place.
5. they wash and vacum the car after they fix it.
6. they work with you to minimize the cost of the repair.
I hope they never change.

Not even deserving of a star. This place ripped me off by stealing a possession out of my console, cleaned out my change drawer with the exception of the pennies and that’s just being ripped off. The body work they did on my Mercedes was terrible. Leaving swirl marks on the fresh paint. They told me I should lower my expectations because I have black paint. Like it’s my fault you can paint or polish a vehicle correctly? Terrible terrible place, would never recommend.

I took my car here after an accident. The initial meeting and customer service was excellent. Renee made the everybody easy. After that though it went downhill quickly. First they needed more parts than thought. That was fine cause they told me about it. They kept saying that it would be ready on Oct. 1. The first came and no call. I called today (the 2^nd) and they inform me that it won’t be ready till next week. Now I have to miss work cause I have no car. Thanks for the heads up. The only reason it gets 2 stars is because of the lovely Renee. The initial stage of this process was so awesome, just a shame they couldn’t keep it up when it mattered.
Edit 1: they finally got in touch with me… just to say that it’ll be an additional TWO WEEKS. So in the course of 5 hours it went from ready next week to more damage found, won’t be ready till mid month. Is been there a month already. For an accident that didn’t even set off my airbags. I could drive the car fine. And now, 2 MORE WEEKS!

Gr8 customer service… This is my 2^nd vehicle I’ve brought here… Both the mechanical & auto body sides are very good… and do gr8 work.

very insensitive to customer’s needs. Asked for a compact car rental, they gave me a Dodge Grand Caravan the size of a bus! I returned it to their partner rental service and swapped it with a compact. avoid this place and avoid their partner Enterprise.

My dad’s brand new Chevy Volt decided to play bumper cars with another vehicle while I was behind the wheel and, in the words of Brian M., my car got an ouwee and it needed some TLC.
Let’s start from the beginning. After talking the situation over with the other party, I decided to take the car to a couple of body shops to get an estimate for repairs, and we would decide from there if we were going to go through insurance or if they would just pay out of pocket. Turns out the repairs were going to cost quite a bit, and we decided to go through their insurance, which was Progressive. The Progressive adjuster got in touch with me right away and instructed me to go down to Auto World Specialists for an estimate. AWS is one of the body shops on Oahu that works directly with Progressive.
When I got to AWS, I was impressed by its cleanliness, customer service, and professionalism. Inside the office was a Progressive desk with a representative who helped to facilitate my estimate. I was given the estimate in about 20 minutes and scheduled an appointment to come back to start the body work. Everyone at AWS was so friendly, helpful, and cooperative. When I returned to drop off the car for service, I was able to get a rental (fully covered by Progressive) from the Enterprise office that was also located in the AWS office! Talk about convenience! The rental cars are on location so I just hopped in my temporary new Jetta Hatchback and drove away! The whole process was so quick and easy that I didn’t even have time to sit in their big comfy leather chairs and watch the news on the giant flat screen TV in the waiting room! ;)
I picked up the car 5 days later and it looked brand spanking new! The work they did on it was flawless and came with a lifetime warranty. If I ever find anything wrong with the body work, I can take it back to be fixed, free of charge! My car was beautifully detailed and ready to go. If my car sustains any more ouwee’s, I would gladly bring it back to Auto World Specialists!

No changes to my prior reviews… still excellent service and, now, it is in a great location. New shop on Puuhale Road is expansive and clean, there is abundant parking and it is easy to find.
Brought the SUV in for regular servicing and it was ready in well under the estimated completion time.
Always a pleasure to do business with them. Happy New Year, guys… great start to 2013.

Eeeee! The sound of my brand new car grazing the parked car next to me as I am pulling out of a parking stall.
So my perfect no scratch or dent car now had a blemish on her back right side. I called my insurance on where I could go near my work place to get an estimate. They suggested this place. I read the reviews and figured why not. The staff is very friendly and answered all my questions. The quote they gave me I thought was a little high, $ 1200 since I didn’t do that much damage. They were nice and it didn’t seem like they were trying to pull one over me so I figured I’ll just fix it here. Plus they have an Enterprise rental car rep right on site.
It took about a week to order the parts and a week an half to fix. I thought that was a bit of a long time but since my insurance covered the rental car, it was ok. The girl I was working with called me once while the car was there to tell me everything was going well. When I got my car back, it looked brand new again.
Why 4 stars? Well the estimate was a little high, the job took a little long and the location was ok to find but there’s nowhere to park other than half in the driveway. I was so worried when I was there that my car would be rear ended. However they did an awesome job. I would recommend them overall since they had good service and good work.
^^*

Took my car in cause it got side swiped. The car is practically brand new with about 3000 miles on it. Had to take it here for certain reasons. What a mistake! Dropped of the car and they told me it’ll be about 4 days. That turned into about a month. When they called for to get my car when it was ready, I almost fell over when I saw it. They totally missed spots, I mean metal still showing. The didn’t wet sand and blend he paint good, there were a lot of smudges and pits in the paint. The inside of the car was very dirty. I left it there for why they said should be a couple days. Car was ready in about a week and a half.
I go down to check it out again and they fixed some of the problems but made new ones. My question to the qc guy was” did you guys inspect the car before calling me”? Of course he said yes!
Long story short. They took 3 times and almost 3 months to get the car right. There’s still discrepancies but I couldn’t leave the car there any longer. They offered me a free detail after all this hehe. I politely declined it.
Please stay away from this. They take no pride in their work!