Benefit Brow Bar at Macy’s

First time coming here! It was great. I was a walk-​in and they took me right away. Courtney was doing my eyebrows and upper lip. 28 bucks! Not bad price! Definitely making an appointment to go back

Excellent quality on their work but oftentimes I end up waiting 10 minutes past my scheduled appointment. Suggestion– maybe they should allow a 5 – 10 minute gap between appointments to avoid running into the next appointment and causing delays.

Always come here for my brows. I never make an appointment, usually this turns out ok sometimes I have to wait about 30 min.(gives me a reason to look at the shoes in Macy’s:) Today I walked in and did not have to wait at all! Very luck for a weekend. I’ve always had great service here. My skin is very sensitive and I have minimal breakouts after getting brows waxed. Definitely recommend them! Everyone I’ve encountered there has done an excellent job on my brows!

Had an appointment today with Nina at noon. Came at 11:30 only to be told to return at noon so I went to browse around and came back exactly at noon. Again, I was told to wait. About 10 – 12 minutes later my appointment time, Nina took me into the brow bar. For some reason, she assumed that it wasn’t my first time (although it wasn’t). I don’t know if it was because of this, but she wasn’t as talkative or made any recommendations for my brows. I told her that I wanted some shape without the brows being too thin. She drew the outline and showed it to me, which was fine. The whole waxing portion was more painful than the other salons that I go to. They do have a big jar of wax, but Nina said that they don’t double dip. I’m pretty sure they do re-​use the tweezer though, so I guess it’s not the most sanitary place. I also had my upper lip done. This was all together $ 28. They don’t do your lower lip, which would be an additional $ 12 or something that’s included with the chin. When she was finished, she gave me a mirror to check. For some reason, the brows didn’t look even so I told her, in which she responded with a mixed tone of annoyance. She plucked two more strands of hair off, and at this point, she hurried me out because she was running late to her next appointment. So, instead of helping me fill out my brows, she asked Keki to help me out. Keki was really nice and provided some advice for my brows. I felt like she actually cared about my concerns for wanting nice brows. As the result, I walked out with couple items that were recommended by her. Overall, I’m slightly disappointed by Nina’s treatment. I understand how it’s a busy day, but customer service really does make a difference. I usually tip well for these types of services, but I didn’t even bother to withdraw cash from ATM to tip Nina. Don’t get me wrong, she did a good job. But if I’m paying that much money to get my brows done, then I want to be treated as an actual customer, rather than just a name on the appointment sheet that she needs to cross off. I’ve heard so much good things about Nina so maybe she had an off day and wasn’t in a mood to be friendly. Try this place out if you’re curious, but don’t go into it with a huge expectation.

I was referred by my coworker to book an appointment with her good friend Malia, whom she sees regularly to wax and shape her brows. My coworker, by the way, has perfect eyebrows, so I felt confident that I would leave without a horror story to tell and I was NOT at all disappointed! Malia is very sweet and professional. I came a little early for my appointment and she was ready to get me started! She explained what would take place and what my options were. She also asked for my preference, but I left everything up to her as I felt she would have better judgement. She gave tips for upkeep afterwards and made light conversation throughout, just enough to keep me feeling comfortable. I was informed that my eyebrows naturally grow downward, so that’s why, when I’ve had them done before, they never really shaped nicely until now. Aha! Good to know! I’m very pleased with the end result and tipped her well. There was no prompt for tipping when I swiped my card so be sure to have enough cash to do so!
I’ve gone to a handful of other places and paid about the same amount of money but with below average results.

MAKE AN APPOINTMENT!
I recommend Malia. She’s so sweet and friendly. She knows what she’s doing. My brows are always on point thanks to her

Where did stephanie go? She was amazing. She knew how to do my eyebrows exactly how I wanted it and believe me when I say that I’ve got crazy eyebrows. Please find her for me.

I just got back from my first appointment at the Brow Bar and I couldn’t wait to rave about them and my aesthetician Nina! Warning: long review ahead, sorry!
I will admit that I think I got extremely lucky about booking an appointment because when I called (their Macy’s extension is 2323 btw) on a Thursday morning they were able to schedule me for that same Saturday afternoon no problem. When I got there around 4:50pm I overheard them turn down a couple walk in requests because they weren’t taking any more for the day, which I thought was understandable because they were fully busy when I arrived.
As for my experience, it was great! Nina took me in at 5pm as scheduled and she’s very sweet. I’m very picky about my eyebrows and always fear that they will be waxed or plucked too thin. I’m so picky that, as like some of you I’m sure, I have a specific lady that always does my brows at home in San Diego and I don’t go anywhere else. I moved out here a little over a year and a half ago and I would only get my brows done every 6−8months when I visit home since I’m so scared of getting them done by someone else. I finally took the plunge, tried out the Brow Bar, and couldn’t be happier with the results!
Nina first made sure I wasn’t taking anything that would be adversely affected by the brow waxing. Once she started she was very careful to outline my eyebrows to ensure I liked the shape. The wax didn’t burn at all and was appropriately warm. She also plucked all of the stray hairs (which I had a lot since I’ve been growing out my brows for so long haha) delicately and finished it off by filling them in for free. The skin around my brows always gets a little red so when she was done she even put some foundation to conceal the redness. I had a great experience and will surely come back. I highly recommend the Brow Bar and absolutely recommend Nina!

My friend recommended I give this place a try!
After reading the reviews I knew I had to come. I was advised to call and make an appointment, and I was expecting it’d be a long wait. But I called on Thursday and was able to come in the next day to see Nina.
She was friendly and did a great job on my eyebrows. Definitely cleaned it up and gave it some shape that I lacked. I have hope for my eyebrows to actually grow back nicely and not look so thin anymore.
I plan on coming back to see Nina in the future :)

One word. NINA!
She is an aesthetician by trade so she knows what she is doing. Literally the only time I got my eyebrows shaped and didnt break out afterwards. I wish I lived here and could come see her regularly. Thank you Nina!

This is a week late but I would like to recognize the hardworking ladies there. I came here on Friday before 5pm hoping to get my eyebrows waxed but was told that they were done taking walk-​ins for the day. I was a bit disappointed because I had the birthday special and I never get to use it whenever I receive it. They told me that they could schedule me for Sunday but I wouldn’t be able to use it anymore. I told them that I couldn’t come any sooner because I have two young boys so they said they could squeeze me in for Saturday. This was really kind of them because they are really busy, being the only Benefit brow bar on the island. I came back the following day and had great service. If you need to get your eyebrows done or any waxing services, this place won’t disappoint.

I’ve been getting my eyebrows done by Benefit brow bar for 3 years now, and will never go anywhere else! They are the best at what they do! It is usually very busy so it’s a must to make an appointment or else you’ll NEVER get in. I make mine months in advance and always get mine done by Malia. She’s the sweetest and is very professional and talented at this art. They also do other types of waxing, lip, chin, facial, as well as eyelash and eyebrow tinting. They are located inside of Macys on the second floor next to cosmetics!

A-​M-​A-​Z-​I-​N-​G!
First of all, I decided to grow out my eyebrows and was always interested in doing my eyebrows at the benefit brow bar. Best decision I have ever made with my eyebrows, I wish I had decided a long time ago. Spending $ 21 on my eyebrows is not ideal but after today’s experience I definitely don’t mind splurging a little bit.
I made my appointment sometime the 3 week of December 15′. There next open available was January 1^st 2016. It was a little later than I had hoped for but it gave me more time to grow out my eyebrows. My appointment was scheduled at 2:20pm. I got there at around 2:00, I checked myself in with their receptionist. I was very impressed to be helped exactly at 2:20 by Jimell. I told her about my history of my eyebrows and how one is thinner than the other. She outlined my eyebrows then showed me if I was satisfied with the turn out. I was! I didn’t want it thin nor did I want it overly arched. She waxed my eyebrows using a new stick every time and was very gentle when plucking out the little tiny hair. She offered to fill my eyebrows in and even showed me a few tips. I will definitely be back in 4 weeks to see her again and get my eyebrows retouched.

EXCELLENT SERVICE! I would love to give them ⁵⁄₅ stars, but because this place is really popular it’s hard to get an appointment right away. When I called to schedule they were booked for the next two weeks. They do take walk-​ins so I decided give it a shot, but it’s not guarantee and expect to wait 3 hours if you really want them done. Once you get an appointment the best thing to do is to always schedule your next appointment afterwards.
I had Courteney. She was awesome! I normally get my eyebrows waxed at a nail salon near my house but hearing that the brow bar was really good I wanted to give it a shot. I don’t normally fill in my brows or anything like that but I was really interested in learning. First, they map out your brows to show you the best shape for your face. This is basically an outline of your brows and Courteney explained to me the points on my face where my brows should start, arch, and end. She waxed them very carefully and used a new stick each time so you know the wax is clean and sanitary. Then she filled in my brows and also taught me how to do it, some tricks, and what I need so I could it myself in the future.
I’m very satisfied with the end results, my eyebrows have never been cleaner and well shaped until I came here!
**Also** You can’t tip them on your credit card. They only accept cash tips.

When it comes to my brows, I never go anywhere else! Yes, it is very difficult to get an appointment to start with but once you schedule an appointment and keep scheduling every month or so, you’re locked in! They do a great job and make sure they’re doing what you want, and also flawlessly demonstrate how they use their products to make your brows look perfect. I’m guilty of splurging on some products after my visit yesterday, but the benefit brow bar is the place to go for all your brow and facial hair removal needs.

Brows on fleek! Seriously. Give this brow bar a try. It’s a little awkward as far as having to sit up straight in a barstool, in a not-​so-​private room, at one of the most busiest entrances at Macy’s. If they don’t close the door to the brow enclosure then I’m sure you’ll get the lookie-​loos. But, who cares. All that matters is whether or not the Aesthetician has skillz and in the end, what your brows look like after she hands you the mirror.
Mirror mirror, on the wall… who does the best brows of them all? NINA! Make an appt with Nina. She’s cool! She’s got a steady hand and a good eye. With a brow pencil, she’ll trace the shape of what she thinks you’re asking for as far as the end result. Then, she’ll wax anything growing on the outside of those lines and pluck a few here and there from the lids. After she got my approval, she asked if I wanted them filled-​in or brushed with gel, no extra charge.
I’m a very satisfied customer and will definitely be coming back every 4 weeks! Spots fill up quickly (2 week waiting period for the afternoon time slot I wanted), so make your appt now!

Been there three times, and all I can say is that I will never go anywhere else.
First time I went it was a bit awkward. I don’t remember which esthetician did my eyebrows but they were a bit crooked and just not to my liking. However, she was really polite and nice, so I decided to give them another shot; but this time with Jimell upon recommendation.
Jimell is a life saver. Brows are always perfect from her and shes so sweet and caring about your preferences. Another outstanding worker I noticed was Chae. Not sure if shes an esthetician herself but shes always at the desk and has helped me with walk ins and appts. One time she even went out of her way to see what she could do to lessen the wait time for me.
All in all, 5 solid stars.

Haven’t been here in a while; since, when making an appointment, the next availability is always weeks away. I also grew weary of walk-​ins because the wait time is usually 40+ minutes; depends if an appointment is cancelled + the number of walk-​ins ahead of you. People usually line up for walk-​ins before the place opens.
Anyhow, Malia is fantastic! She always maps out how my eyebrows will be before she begins waxing; along with a thorough explanation. My eyebrows are stubbornly uneven, and she does a great job– making it so close to aligning. On top of that, she is sweet and friendly!
I also had positive and satisfying experiences with Jimell and Tiffany!
I normally pay ~$ 34 for an eyebrow wax + tint. The tint usually lasts for 1.5 weeks.

Went from awkwardly sparse & lopsided eyebrows to ON POINT! If you want trendy eyebrows this is the place to go. I’ve always had bad brows & nearly gave up all hope until now. Here’s a tip: If the girl doing your brows has GOOD brows herself, then you have nothing to worry about. The lady who did mine took her time measuring, plucking, filling, etc. When I called to schedule an appointment they said they were booked for the month. Since we were in the area anyway we just walked in & they had an opening spot a couple hours later. Price was a bit expensive — around $ 25, but it’s worth every penny.

I had Jimell and I love her!!! She is so sweet and nice. She knew what would look good on my face and she did it and I love them. She also filled my brows and showed me what products which I loved. But what I can’t get over was how nice she was. Super sweet.
However, the girls working outside and not doing eyebrows are horrible. Completely rude. They don’t even work they just act like it. When I was paying she expected me to look at it to figure out that I had to click on something. I’m only giving this 5 stars because of how sweet and nice Jimell was.