Choice Tire & Auto Center

Some people think a car is just a car… It gets you from point A to point B and sometimes works it’s way through the alphabet & before you know it, you end up in Lai’e when you live in town.
Then, there is the other kind of some people who think their car is just more than ANY car. Their car has a name, has feelings & emotions, and gives/​shows love which is just more than just a ride to and from. (Insert your own interpretation here).
Benny is almost a year old since our love bloomed at first drive. He has been amazing but, when your baby starts to feel and look sick of course you only want the best.
Choice Tire & Auto definitely was the best choice for us. Benny got some new set of kicks (tires), alignment, balance & an oil change all for ONE LOW great price.
They take appointments for you busy bee schedule planners like myself and stick to their estimated wait time, but honestly since it’s in close proximity to the mall, instead of you waiting for your car, your car might be waiting for you!
The more you know about your car, the better of an estimate over the phone you’ll get. It cuts the wait, cuts the questioning and makes everything fast and simple. Seriously, simple and car are usually never in the same sentence EVER. Gino and his staff were so awesome, I’m so happy to have found this gem of a shop. Central area with many accessible shops to kill time, affordable prices, and upfront about their services. This place puts my mind at ease when dropping Benny off because I know he’ll be in good hands and I know I won’t expect something random to be broken or loose like with other shops.

Choice Tire & Auto Center folks are down to earth, honest, caring, and just dedicated! I’ve been to many auto shops thanks to our old nissan quest van and out of at least 5 – 6 places that I’ve worked with, this place is the best! Trust worthy — they always understand, communicate efficiently, and think from the customer’s point of view. HIGHLY Recommended!!! A BIGGG Mahalo to Gino & Uncle Sam!

Awesome service and friendly staff! Would recommend to all! Had my tire alignment done here and they had the most updated state of the art equipment for alignment!

When you find a mechanic who is honest, fast and cheap and you suddenly lose them, it can be very bitter. I had that with Oahu Automotive and Sam Kalei. As fate would have it, I found him again coming through the airport on his way to a hydrogen conference.
Luckily I had car issues I could handle myself in the past. It was great to have Sam again and that we exchanged numbers.
Just recently Darcie’s car had been acting funny and making weird noises.
I took it down and showed up earlier than opening time after shopping across the street at Walmart. Yet, bruddah Sam came out to look at the car. At first he thought it was the alternator and estimate the cost to be about $ 500 with parts and labor. He took me home and drove my car back. A few hours later, he said it was only the water pump and re-​estimated the work to be around $ 375. Much cheaper than originally expected.
So I expect to pick up the car around 12 and get Darcie after that. I’ve been in finance heck and it’s great that we could take care of this quickly and painlessly. I also get the added benefit of keeping mommy happy.
Mahalo, again, bruddah Sam and can’t wait to pimp da Z.

Awesome service! Talked to Wyatt at the beginning of the week and he was super helpful: D I had a lot of questions and he’s very knowledgeable. I had an appointment for four brand new tires and I’m SUPER happy with the results. Manager Gino, Chad, and Melissa were also the reason for me getting awesome service. Very friendly and helpful. Thank you!!! Will definitely going back!
Thank you!
GirlieRacer808

This is the third time I’ve had my car serviced at Choice Tire & Auto, and as always, they ROCKED IT! Gino is DA’ MAN!
I took my Toyota FJ Cruiser in for its first interval service, expecting to pay HUNDREDS OF DOLLARS, as you’d likely pay at any major car dealership. But NOPE. The interval service, along with a much needed front-​end alignment only came out to relatively «peanuts»! Dude! And they also plugged one of my tires that had a nail in it on the house!
All I have to say is you can trust the guys at Choice Auto. They do it right, and do it fast, at a VERY FAIR, down-​to-​earth price that won’t make you cringe or worry.
On top of that, the location right behind Walmart and Sam’s Club makes it very convenient to walk around and «window shop» while you’re car is being serviced.
Bottom line, if your car needs any service, from tires to maintenance intervals or brakes, trust the folks at Choice. They’re the one to choose! Highly, highly recommended! Gino, I LOVE YOU MAN!!! lol

I have sent in two requests for price quotes for a set of new tires in the past 2 months via their website and they have not responded to either. It says they usually respond within 24 hours and I have received confirmation emails and always check my spam inbox, but nothing, no response. Terrible customer service. They lost out on a customer.
Update: I don’t know if this is a coincidence or not, but a few hours after posting this review I finally received a call. I recommend leaving a voicemail when contacting potential customers because an unknown number will usually be sent to voicemail and if no message is left then how do I know who is calling and why?! Too late though, already had new tires installed at a different company.

Choice Auto was A BAD choice… my Service Engine light and Fuel Cap light came on so I brought it to Chad and his team on a whim. Here’s the trail of events for my h-​o-​r-​r-​i-​b-​l-​e experience.
Wed, Oct 7, 2015: Dropped off my car and was told it’ll be $ 700 for this, this, and that. So I told him let’s get the alignment and gas cap done since that’s all I can afford at the moment. They said the gas leak would be the other $ 300. I had my dad’s mechanic check the car and he reported no major gas leaks. So I’m not sure what the mechanics at Choice Auto were talking about.
As I was driving away, the steering wheel and car felt more misaligned than it originally was. I didn’t have time to turn back so Chad was nice enough to let me bring it back to he next day.
Thurs, Oct 8, 2015: Alignment felt uncomfortable and unsafe for the SECOND time when I was driving away. I didn’t have anymore time to spend waiting so I dealt with it.
Monday, Oct 12 to Thursday, Oct 15: Tried calling and couldn’t get a hold of anyone human being at Choice Auto. (What a way to deflect customers!) I finally got a hold of Chad on Thursday afternoon to see what they can do to help me since the Service Engine and Fuel Cap came back on again.
Friday Oct 16, 2015: I dropped off the car and was told that a SMOG test had to be done to the fuel line. And I was like, why didn’t you guys do that the last two visits ago??? Why do I need to keep coming back and not have any concrete resolutions to fix my car. Is that what you folks do there? Anyway I drove off annoyed and experienced the rumbling in my tires again. I called back and they said it was due to «cupping». When I called to complain they said they’d smooth out the cupping. Whatever that means.
Friday, Oct 23, 2015: I had another appointment, for the SAME problem, at 10am; so, to be safe we dropped the car off at 9am. They didn’t start working on it til almost 11am. I know because I was waiting at Walmart for them to finish.
I was told it would be done soon so I walked over at 12pm and still waited another 30mins for the car to be done. You’ll NEVER guess what I was told— the alignment was never the issue!!! And they said they couldn’t smooth out my tires and get rid of the cupping. The only way to fix it is to buy 4 new tires for $ 1000 from them.
I drove off the lot with my Service Engine light and Fuel Cap light still ON. I left the lot with my original car issues and $ 333.31 poorer. Whoever the owner is offered no apology, or offer a reimbursement for wasting my time. I literally came back and forth to Choice Auto FOUR times in a span of 2 weeks. That is unacceptable. Granted Chad was very professional (hence the only star), but the experience was a 100 thumbs DOWN. It’s either their mechanics are dishonest or they just don’t know what they’re doing. Every visit, was a different story. Nothing concrete, always something different to report back to me. I felt unsafe every single time I left the premises. I’m beyond annoyed with these folks, and the runaround games, and will probably never service my car there again yet alone let anyone else I know go there. Im probably not done here. What they did was BAD business so I’m going to Action Line and writing a few letters to the Better Business Bureau, Attorney General, and Department of Consumer Affairs. It took me a week to cool down to write a not-​so-​upset review, so here it is!
Good riddance.

Best auto shop in town!
Choice Auto and Tire is located behind Walmart in Honolulu, next to Hakuyosha. They provide a range of automotive services including repairs and tires.
Couple weeks ago, went into panic mode when my AC stopped working (I spend a lot of time driving. It’s been super hot in Hawaii. I’m a girl that knows nothing about cars. You can kind of imagine the state of panic I was in). Luckily, I got in touch with Gino at Choice Auto, who was not only patient with my ramblings but was helpful, friendly, and professional. I had my car AC fixed in no time and the cost was so reasonable. I would definitely return for all my automotive needs and would definitely recommend to others!

Wyatt at Choice Tire & Auto was friendly, eager to be of assistance and did everything he could to keep my cost down for the flat tire I either had to repair or replace. They did NOT try to sell me a brand new set of four tires like other places. They told me it was an easy fix, had it done in an hour, put the tire back on and replaced the spare back where it belonged neatly. I noticed the other young man next to him who also was cheerful and eager to help. The young lady in the waiting room behind the desk ALSO was friendly and asked if I needed help. These employees apparently like/​love their job, enjoy working there and get along well. This company is doing everything right.

Needed two have tiredness replaced after slow leak from all the metal plates in the road. After reading all the positive reviews I did an online quite for tires (10÷7÷2015) Got a response with a quote or phone call within 24 hours during business time. I also found another brand tires and also did online quote and received automatic email response. Next day (10÷8÷2015) I called in the afternoon because I never received quote and I needed tires REALLY BAD! Spoke to rep who said he would call back later in the day and check their warehouse because they didn’t have one on hand-​never received a call back. Called 10÷9÷2015 in the morning spoke to same guy and same response– I will get a call back. Called again at 3 pm spoke again to same rep who said they didn’t have the type tire and couldn’t help me– I asked if there was another brand tire comparable to the type I was looking for– in response he said that there wasn’t. No offer to order.
Despite all the rave responses by fellow Unilocalers, I found that my experience with this business was not a positive one. I am also an advocate to patronize our local business first before larger mainland companies. I am saddened that I’ll have to look else where — there are other local tire businesses. Follow up towards customers seems to be an issue.

This place rocks! BEST customer service I’ve ever run into from an auto shop. Super knowledgeable, very friendly, and happy staff! I would recommend this shop if you want 5 star results! I’m definitely sticking with them in the future. Thanks Gino and Choice staff for being awesome!

I originally found Choice Tire and Auto Center through Unilocal’s five star rating. I gave them a call to get an appointment for both my car and my girlfriend’s car to get wheel alignment. After they answered the phone promptly (not super common for auto shops), I was greeted by the very courteous Gino Arcega (Service Advisor). To my surprise, they had openings the next day back to back! He said if we brought the cars in at 12:00 they’d both be done by 2:00. After dropping the cars off, we were offered an air conditioned waiting room with free wi-​fi. We decided to get lunch with a friend instead. We got a call from Gino around 12:45 explaining that it wouldn’t be wise to align my girlfriends car because it had leaky struts causing cupping on her tires. He did a five minute explanation on what was happening, why it wouldn’t be wise, and how much it would cost. We decided to repair the struts later. My car was ready a couple minutes past 2:00, amazing timing for most people. Gino was very professional and they even lowered the estimate, which was still too much for her afford at the moment. There was no charge for the discovery/​diagnostic which was a welcome surprise. Thanks a lot guys!

Hands down, the BEST AUTO SHOP IN HAWAII!!!
Here’s why:
— Awesome customer service: the folks who work here always take care of us! They’re very accommodating, understanding and are very helpful. They never seem like they’re trying to sell you anything and always think in the view of the customer. When we took our car in, they told us that things needed to be fixed. Instead of pushing/​pressuring us to spend a lot of money, they were genuine when they told us, «Look, this is definitely worth investing in but this right here, this isn’t really going to be an issue so I wouldn’t invest in that.» They aren’t there to scam us which is really comforting and nice to know because we’ve really come to trust them and know that they have our best interests at heart.
— Knowledgeable staff: the folks who work here definitely know what they’re doing! We took our car in for a screeching sound and they knew exactly what was causing it. Side note: We actually ended up taking my boyfriend’s car to another mechanic (his mom’s best friend’s shop) and she couldn’t figure out where the noise was coming from. The guys at this shop definitely know their stuff and when they come to talk to you about it, they break it down simply so that you don’t feel overwhelmed.
— Great prices: another reason to add to why this is the best auto shop in Hawaii is their great prices. If you’re a regular, they take care of you like family!!! SO GRATEFUL to these guys for not only fixing up and accurately diagnosing our car but for always taking care of us so well!
Overall, this is the best auto shop I’ve been to and I can’t rave about it enough. I’ve been to plenty auto shops and the folks there definitely didn’t take care of me and made me more worried about my car than I care to admit. The folks at Choice really make you feel comfortable and their commitment to honesty is a quality that is hard to come by. I’ll recommend this shop to my family, friends and everyone I know. Thanks so much to the guys at Choice for always taking care of us! They’re our go-​to shop and will continue to be!!!

Stopped by here after my tire went limp :-(but these guys made a tire repair about as cheap and easy as I could have imagined.
$ 20 for the repair, and maybe 10 minutes total in and out. And as a bonus, they didn’t try to up-​sell me, or convince me that I had a unicorn hive in my radiator that needed to be removed for $ 1500.
Fast, professional, and friendly.

Quick review, no proof reading…
Got a flat tire while driving home from work… Filled up my tire and 30 minutes later, tire dropped 6psi. I knew I had a leak and was hopeful that it is only a patch job.
Looked all over Unilocal and noticed a lot of shops already closed, but this shop was open until 6:30 so it was perfect. Being in rush hour was challenging, so the extra time helped a lot! Having great reviews also made me want to come here.
Walked in, was greeted by GINO who was real friendly and found someone to help me right away. Wyatt took my car and patched up my tire in about 15 minutes. Quick and painless. It was a screw that punctured the middle of my tire. All for $ 20! I was prepared for the worst, to buy a new tire. I’m a happy camper.
Thank you Wyatt and the quickest walk in service ever. I highly recommend this shop.
Tip: pay in cash, you get a discount!

Called the place up on 07÷29÷15. I needed two front tires so that I could pass my safety inspection. Customer service is excellent. Gave me options of tires and they got my tires in stock on the island. They are really cheaper than the stealership oops I mean dealership and cheaper than the other places I called up except costco, but costco I would have to wait 3 weeks! This place is the place to go if you need tires. Costco was slightly cheaper (tbh by not much) but with awesome customer service, having stock on the island this place is hands down the go to place. Give them a call. Gino the front guy was the man. Told me they do more than tires which I would more than likely take up their service since the location I live at does not have a garage.
TL;DR Awesome service. Get your tires and more here! If I could give 10 stars they would receive it.

Who doesn’t love incredible customer service? That is exactly what you are going to get at Choice. I called earlier in the day to get an estimate on two tires and an alignment, the person that I spoke with took down my tire sizes and told me he would give me a call back. It wasn’t even 30 minutes later when he called me back and told me I would be paying about $ 100 less than other shops had estimated. They also gave me a discount on my alignment for buying the tires through them.
I got to the shop at around 4pm. My car was taken into the shop right away and I was told it would take about an hour and a half. Gino gave me the password to the WiFi and pointed me to the very comfortable waiting room. He also informed me that there was a Starbucks and some other shops right around the corner. It was maybe around one hour and my car was finished!
You would have never been able to tell that I was just a first time customer. Sam and Gino were in the front office when I went in to pay after the work was done. They made me feel like I was a long time friend. Before I left Gino took the time to explain exactly what happened with the alignment, rather than just assuming I wouldn’t understand. Not only did I love this shop, but my wallet did too! Awesome shop all around.

Another amazing visit. Thank you Sam
And Henry for not charging me what my car didn’t really need but charging me what needed to be fixed and saved me $$$. You guys are amazing!!!

NOBODY LIKES BALD TIRES. I needed new tires installed right away. Gino was the ultimate professional and provided great communication, and followed through with quick and professional same-​day service. Highly recommend!
Last week when it started pouring, my car started skidding and doing funny things when I was in the parking lot. I thought I had a flat tire so I pulled over but it turned out my tires were completely bald on the outsides. I bought some tires/​rims from a friend and was trying to find someone to install my tires but everywhere I called either would not install the tires or was too busy that day (since I had no appointment). Costco only installs tires purchased from Costco. Sam’s Club wouldn’t even answer their phone. Midas, Goodyear, and local service stations were either too busy or could only put the tire on the car (but no balance and alignment). Lex Brodie (both locations) said they were already completely booked, thank you very much. So I pulled out my Unilocal app and searched «tires» and this place came up.
These guys have some kind of special sonar balancing machine (!?) that other places don’t have yet. I just needed someone to put my new tires that day without an appointment, and they said they could do it. They went the extra mile, and I got my tires installed, aligned and balanced. They even told me right away that my lug nut was musing so they replaced that as well.
LOCATION: back of Sam’s Club on Sheridan Street.
HOURS: Mon-​Fri 8a-6:30p, Sat/​Sun 10 – 4
FREE WI-​FI
Make your appointment and get your wheels rotated, aligned, and properly balanced to extend the wear of your tires! Don’t let your tires go bald like me! I’ll be back in 5000 miles.