Cirrus Asset Management

This realty company has got to be one of the worst out there. I used to live in the Makiki Courts on Dominis Street …
This company has gone through so many employees, you have to stop and wonder … why?
First, let me tell you my problem with them.
I had started having leak problems, not from my apartment. but from the upstairs unit right above me. Water was leaking between the walls of my kitchen and bathroom. AND … there was also a leak from the upstairs bathroom. It was making my ceiling ‘bubble’ in one place and directly above my toilet, my ceiling was starting to crack and a plant like thing that looked like a sprout was growing out from it. I kid you not …
The resident manager at the time, Alexis, came to look at it and took pictures. Maintenance came that week … Now, here’s where my problem with the maintenance guys start. So, the ‘bubble’ in my ceiling … he pops it and tells me he wants it to leak out and dry up. Okay … never comes back till a month later when the sprout started growing above my toilet. He cuts the sprout and tells me he doesn’t know what to do about the crack or the now star shaped cut he made in the ‘bubble’. excuse me? Aren’t you the maintenance guy??? i suggested that maybe he cut the loose plaster or whatever that the bubble made and plaster it up that way. hell, I’m not Bob Villa, but didn’t you go to school or get training for this? So he cuts it out and plasters it up …
During this time, Alexis has left the company and they appoint a temporary person until they hire someone. That lasted for a week. I has sent two emails to this temporary manager, and only one was answered. When a permanent manager was hired, I had sent her countless emails, left numerous voicemails, texts … not one of them was answered. Then my mom calls them to see if they would answer her calls and voicemails. sure enough, they answered her. Said that they would send someone to look at the leak.
The guy that they send is useless. This maintenance guy has been over to look at it more than once. He first claimed it was my fridge, I told him my refrigerator is NOT leaking, I can SEE the water leaking from the wall NOT the fridge.
Second time he came, he thinks it’s my sink but he doesn’t know exactly where it’s coming from. He goes out to his car and grabs a caulking tube. I have a problem with this. What exactly needed caulking? Cause I could’ve done that myself! He starts to caulk around the edges of my kitchen AND bathroom sink, and says that he’s going to let that dry over night and come back the next day and that he’d call a plumber. (the caulking job sucked btw) The next day … he never shows up. At all. I told this guy that it isn’t our sinks and the leak isn’t coming from me …
Again, unanswered calls, voicemails and emails to Cirrus.
Again it was my mom who called for me … This time they send a different guy.
This guy … cuts a whole in my bathroom ceiling above my shower … and declares that there’s a leak and A LOT of mold growing … well no shit Sherlock!!! … I had been smelling that for months!!! Said he’s going to call an emergency plumber to fix the leak. FINALLY!!! Plumber shows up an hour later, fixes the leak and tells me what he’s done has to dry over night, but that the leak should stop. AND that I needed to get maintenance in there to clean out the mold because it was bad. Awesome. One problem fixed, a million more to go.
So now the hole above my shower … it hasn’t been temp covered and it was left open. Maintenance didn’t come to fix anything despite my emails and calls.
Let me also mention that the person they hired to be the resident manager of the building, left the company a couple weeks into it.
This is what it took …
It took me writing a formal letter to both the Hawaii office and the corp office in California. It included a lot of pictures, and printouts of my emails that were both answered and unanswered. I also sent it as a registered mail so they’d have to sign for it. I stated that if repairs were not made, or if nobody came to check out the mold as see if it is harmful, that I would go to the Board of Health. The ‘Assistant Supervisor’ Jessica calls me and says she would like to resolve the issue. Sure … still wary.
They send the same guy who made the hole in my ceiling, to ‘look at it’. Before he even stepped in the apartment I asked him if he was taking care of the mold. He looked at me confused and said he’s gonna look. He cuts out more of my ceiling and proceeds to cover the hole with a panel. Can you feel my irritation right now? Then comes outside and tells me he’s done and leaves. I go into the bathroom and find that he’s thrown the plaster that he cut off from my ceiling into my bathroom trash. Black mold was all over it.
Long story short, DON’T RENT FROM THEM! I had to move, had no clue how bad the mold was to my health but I wasn’t risking it. Look at the pics and tell me. Issues till the day I left.

Worst company to deal with. Cirrus doesn’t give a shit about you or their properties. They just want you to sign a lease, then they have your ass locked in and will charge you insane amounts to break free and leave their shitty apartments. Stay away from any Cirrus ran properties!!!

Very unorganized office staff, takes days to get them to call you back after leaving numerous messages by phone, even going to the office, you get the same response of «well call you back» like youre bothering them. well if you ppl had it together and knew how to update paperwork properly, I wouldnt need to keep calling ! For something that doesnt take long to do and wouldve been taken cared of had it been done right and checked over !

I was trying to find apartment for rent and I decide to call this Company the lady who pick up the phone name Rita if I’m not wrong, was so disrespectful not just she didn’t want to help me, when I request to speak to her manager she just canceled the call so please make sure if you guys looking for apartment you will not do business with this company based on my experience

Ala wai vista apartments are poorly managed and rent is a bait and switch to much higher rates once your lease is up. Maintenance can take days to get back to you even for a leaky fridge. Roaches are seeming to take over a bit. Fixtures kept falling off the walls but that’s minor I guess. Biggest complaint is lack of communication.

I don’t even know where to start. This is the worse property management company. I live in the Waikiki walina (their office HQ). Being that I live where their main office is I thought this would be the best kept building with fast response when we have problems. WRONG!!! From the very first day I moved in I had problems. While I was moving my things in I noticed my legs were getting itchy. A day later and my legs are covered in fle bites. I go to the office and show them and everyone in the office said that was disgusting. They tell me that the soonest someone can come to spray is Saturday 4 days away. I said what ever just get someone out here. 6 months later still haven’t had anyone come lol what a joke. I ended up buying spray and doing it myself. They seam to never like to fix problems they just like to make signs letting you know about problems that never get fixed. A lady on my floor put a note up on the door to the stairs asking everyone if they could close the door slow cause when it slams it wakes her at night. Someone else on my floor wrights on her note «take it up with management it’s not our problem» She did and what did we get a sign saying «please close door slowly we are waiting for parts to fix the door». 3 months later still waiting for parts common get real it’s 2015 nothing takes that long to be deliverd. Now the real reason I decided to wright this review is my moped was stolen Saturday night or Sunday morning. I called all day Sunday trying to get someone to check the cameras but of course no answer only a guy that could not help me but some how was the emergency after hours contact. So I just fig I would wait till Monday take the day off from work and see if I can see who stole my shit. I walk in the office at 9am when they open and tell them what’s going on. They say ok We will look at the cameras and give you a call. It’s been 4hrs and still nothing I went down and asked and they said they haven’t had time to go through all the footage. All what footage it was only yesterday morning. The longer you wait to do it the more footage your gonna have to go through. I am so sick of this ducking place so glad my lease is finally up!!! Do not move in to Waikiki walina or any other property that cirrus assets management handles. If they can’t even take care of home base I can only engagine what their other buildings are like.

ZERO STARS The management and staff at Cirrus Should work at a zoo or circus. Because none of them are professionals. I tried to resolve a simple problem with my apartment. And it took 1 month and 15 days to find the staff member Monica in charge of the apartment. Finally, I have found her yesterday. But she lied me said, «I have returned your calls. «
I tried to talk with the District Manager but he was toooo emotional and kicked me out side without resolving the issue. Nobody working there are professionals. I was LIED to, and was given a fake corporate phone number to contact.
That place is unprofessional and a management change is needed.

I am very disappointed with this company!!! I contacted them Last week Friday may, 8, 2015 noon and left a voicemail letting them know I was interested in the room they had out for rent at the Waikiki garden.
Pharris Egyleton contacted me yesterday Tuesday may 12, 2015 to set up an appointment for today Wednesday may 13, 2015 at 1pm and I clearly stated that I am in a emergency move in.
Today I received a call from Pharris not from her business phone nor a personal cell phone number she used Fara’s company phone which belongs to the waikiki’s garden property management not Cirrus.
Letting me know that she has to cancel my appointment for the move in today because someone had already rented the room out starting yesterday. I did not get any phone call a head of time to let me know that I need to find another location to rent. Pharris’s reason from what she told me over the phone was because «she had no idea that the room was being rented out starting yesterday, she found out when she got to Waikiki garden this morning».
I mentioned to her «I am very disappointed with this situation and no one contacted me immediately about the room being rented out when originally I set up an appointment for today and now you’re calling me an hour before to cancel when I’m already in town.» She then apologized saying «I’m sorry I did not know anything till this morning.»
I said «you should have called me immediately this morning right when you found out.»
She then said «we do have other properties you can take a look at.» I then told her «thank you and again I’m looking for a place to move immediately.» Then she hung up.
I will NO longer be a customer with Cirrus the employees here are rude, they are liars and have very poor management. Also they do not have a real contact cooperate information. I highly recommend everyone to NOT waste your time with this company.
There are much better management companies for greater deals and honest people out there.

DO NOT RENT FROM THEM!
1) They are super difficult to get a hold of (via email, phone)
2) They took our application fees and due to a «mixup» rented the apartment to someone else. They did not even take a look at our application!
WARNING! We are not a tenant and thank goodness! We were just trying to lease an apartment from them. The complexes look nice with all the renovations but if they have super poor customer service, we would never move into one of their properties. Wish I could give the ZERO STARS!

I’m actually pretty surprised with all the negative reviews; my husband and I rented an apartment from Cirrus for a little over a year and count them as some of our better landlords on the island. There were a few things that were irritating: sometimes hard to reach someone at their office, we had some termites problems in the apartment that didn’t get fully resolved (but to be fair we also weren’t super proactive about reminding the landlords about it when they forgot), and the elevator in our building broke pretty frequently.
Otherwise our experience with them was very positive. Whenever we went into their office to chat about anything they were very friendly and helpful. They were very professional with their paperwork, especially come move out time and we weren’t surprised with any unexpected cleaning or repair fees taken our of our deposit. We had problems with our shower head one day and my husband called from work around 8am and someone showed up at 9am to fix it; another time our garbage disposal was on the fritz and someone was there within the day.
Obviously there will always be some friction when it comes to landlord-​tenant relations and no landlord will be perfect, but we would definitely rent from them again.

I am a tenant at the residential property on Kewalo Street and I am disappointed with the customer service of this company. Out of my 9 month lease, ¹⁄₃ of it is going to be dealing with renovations of the property. I was not told this when I moved in and I get a wake up call every week day at 7:30am with drilling, sawing, and banging. Not the most pleasant on the days I want to sleep in. While dealing with this unpleasantness for months on end the company is not doing anything to make it more pleasant for the tenants who live there. Maybe a discount on our rent or something since it is affecting our living experience.
The company is also horrible at answering the phone. If you call their office in Honolulu you will be lucky to get on answer. Most of my calls are directed to my property manager who NEVER answers her phone. I have called during business hours and later in the evening. So if there is any problems I have to leave a message, but don’t expect a call back. (She is a property manager– Isn’t it her job to deal with any issues at any of her properties? Apparently not.)
The property itself is over priced, quickly renovated (it looks nice at first, until cabinet doors start falling on your head and your window screen pops off letting a family of bugs in to reside in your kitchen.) No air conditioning, which I realize is common in Honolulu but not with the amount of money I am giving these people every month. Their form of communication is putting notes on your door and my water is shut of daily without warning because of the renovations.
Over all my experience here has been horrible and I am counting down the days until my lease is up.

So totally disappointed with this company. As a professional business managing the living environments of countless tenants, you should be able to hire on a property manager that can actually answer (and answer correctly, mind you) BASIC questions regarding BASIC services to the unit. Unfortunately, we dealt with a lead manager who was ignorant about the building, lied to us about services, and then changed her mind regarding the provisions once our scheduled appointment came to. All in all, we were postponed services on two different occasions, therefore being forced to scramble and research info ourselves, since no one in charge could manage anything professionally. Ultimately, I found their lead property manager to be ignorant and uncaring: two adjectives very difficult to deal with, particularly in a «professional» environment.

As a tenant in a commercial space I find them to unresponsive, and poor at communicating when there is a problem. They also oversold us on improvements to the building that were to occur when we signed our 5 year lease. I understand they are bound by what a building owner ultimately decides what to do but I have learned not to take their word on anything they say. Poor experience and wouldn’t lease again from a building they manage.

We looked for pet friendly places for weeks prior to finding the Cirrus property we have been living in for a couple of years. We both came from large homes so we knew this was going to be a challenge. What was perfect was the price, under $ 2000., the location, walking distance to grocery stores, restaurants, and beautiful Waikiki Beach. Every individual that works at the Walina Street location is professional, highly competent, and extremely friendly. Especially under stressful, demanding, situations. We have always had excellent service. Jessica is both beautiful and professional, she is a joy to work with. I highly recommend any Cirrus property.
Mahalo
Kelly (S)

I have had the worst experience with this company. When I first moved in, I called to have a light fixture repaired because it was hanging down too low and prevented me from opening the medicine cabinet. I tried for a week to get a hold of someone in the office but no one ever answered the phone or returned my call when I left a message. When they finally sent someone, the guy tucked a piece of cardboard under the fixture and called it fixed… uhhh I COULD HAVE FREAKIN DONE THAT MYSELF. Another time, I went to the office on a Friday afternoon to pick up our mail key that they forgot to give us upon moving in and there was absolutely no one in the office an hour before they were supposed to close. When I asked them about it the next week Jessica said that «everyone was probably at an appointment offsite» I’m sorry but I just don’t buy that every single person in the office had an appointment at that time… maybe their appointment was at happy hour down the street? There was another time I called the office twice to let Jessica know I was stopping by and no one answered the phone but when I arrived 5 minutes later every single desk in the office was occupied by an employee yet no one could answer the phone?! My least favorite person in that office is Jessica. She is in charge of my lease but she is never in the office when I call to speak to her about my residence and she never calls back. I came in to sign my lease and she was eating the entire time. Also, she is always dressed inappropriately whenever I see her (loooowww cut tops and short short skirts). No one will ever take this company seriously if it’s representatives present themselves in this manner. This place is a joke.

If you don’t mind overpriced property, with tight parking, bugs, and having your water turned off repeatedly without any notice… look no further!
DON’T rent from these people. If I could give zero stars I would. By far the worst management I have ever witnessed.

Today I called and the mailbox is full and cannot take any messages. What kind of service is this?

Terrible company! They are very rude and do not care about their tenants. They are just very money hungry. Properties are far over priced for quality. They take very long to respond to you if you have problems! Had mold and roach problems that were not taken care of for months! There’s a women Angela that works there that should be fired for the way she treats people! She was one of the worst people I’ve ever had to speak with in my life. All and all avoid this company, you can find much better places and management companies on the island!

Hard to get a hold of unless they want to talk to you. Hit or miss customer service. Properties are ok.