Cutter Fiat

Bought a new Fiat in January 2015. LOVED my car. It slowly started to develop a mold smell. I finally took the car in for service when I had a bit of time to be without a car. I left the car at the dealership on Friday, Oct. 9 went to check on it on Monday. Turns out that my BRAND new car didn’t have a properly fitted hose (from the AC) and all of the runoff from the AC that normally drains out of the car, was draining onto the floor (rug, padding) INSIDE of the car. Service department says they «fixed» the problem, but are not equipped to take care of the mold. Called Chrysler and was told they’d have to send it out to a 3^rd party to clean. I was told in the meantime, I should «Get an air freshener and drive with the windows down.» Sorry, I’m not going to get into the car until the problem, THAT I DIDN’T cause, is fixed. I was told that I could pay for the 3^rd party to work on it, and then I may be reimbursed if the work is approved. Well, I don’t have $ 600 to throw around. As of today, still waiting on the approval and no car (I could rent one, but I’d have to pay for it and get reimbursed). What part of no money do they not get?! My car is now a health hazard (I’m asthmatic) and I’m just getting a run around from Cutter. I don’t think I’ll ever be doing business with them again. I am so disappointed. Let down doesn’t even begin to describe how I feel.
Oh, and I have been the one who has to call Chrysler Fiat, and Cutter to find out anything about my car. To this day, I have not had anyone call me to tell me the status on my car.
I usually have people ask me about the car and how I like it. I’ll be sure to tell them about this.