FedEx Office Print & Ship Center

Boooo to not having a printer that works –_​_​_​_​-​. But whenever I need to print something out, I usually head over to this location or the one in Pearl City (depending on where I am). Ive used this location a lot, especially when I was still in college since its right down the street from UH Manoa.
Theyre located on the corner of University and S. Beretania street. Theres a small parking lot right out back that is accessible from University :)
I usually put the documents that I need to print out on a USB drive, and use the printers that are near the entrance. Its so easy! Just stick your USB in when it prompts you, and voila! Choose your settings (black & white, color), how many copies and then you’ve got yourself a print :) You can also access your documents through DropBox, Google Drive, etc. But it takes a while since you need to log on to your account.
There were a couple of times that my car decided to eat my USB drive, so I had to access the documents from my e-​mail. Which is still pretty easy, you just need to hop on one of their computers, slide your card and get online. I just did this recently and was only on long enough to print my document. Total came out to ~$ 1.97
Its usually easy to print things out, but there were a couple of times I had to ask for help because the machine was being weird. Sure, I had to wait in a little line but it didnt take long. The guy that helped was nice and walked out behind the desk to help and explain things to me. :)
Overall:
The Good:
–Decent prices for prints
–Easy and quick to use machines/​computers
–Parking lot out back
The Bleh:
–The workers are usually busy, so youd need to go up to them and ask for help. But its no big deal

I was there today to make banquet table reservation cards for my daughter’s banquet. The staff were friendly and helpful. One staff in particular stood out; his name is John. I needed thick cardboard like paper to make my table reservation cards stand up when folded in half. John not only went over in detail on ALL the paper that they have in stock with me, he also helped me narrowed down on which paper would look best with the coloring of my letters. I went with his recommendation, sand color with blue lettering and they turned out beautiful! John also provided a rectangular credit card like gadget that helps make a crisp line when the papers were folded in half. In the end, the cards look really nice and professional. I can’t wait to put them up on the banquet tables. Thank you again John for all your help!

I came here to scan some documents to my email, the employee Jarid was very friendly and helpful. Jarid actually helped me step by step on how to use the computer and scan equipment. Great customer service!

Worse customer service except for Ken. The rest of the employees are looking to move as slow as possible, or claim their computer had to be re-​booted, or that they were supposed to be on break a long time ago or they just leave and walk into the back. It’s BS.

What’s going on guys? This is really sucks. I always wait to long just to make 2 prints… today was 25 min inside the store. Tim is really rude. Won’t come back

I have no idea why this place has less than 4 stars. The employee was incredibly helpful and tried his best to get us what we needed and quickly. Love this location!

If you’re ever in need of a place to do a quick print job, come to Kinkos here. These guys are willing to help, especially Jeremy and Shaina. Every time I’ve visited and worked with Jeremy or Shaina, they’ve always been on-​point in they’re customer service. They definitely understand a designer’s point of view when it comes to printing. Top-​notch customer service compared to the Pearl City and Queen’s location. Don’t ever go to any other location but this one. Usually when I go, it’s between 6pm and 9pm, which is usually around the time I get off of work and have projects that need to get printed out. The only one thing that I wish Kinko’s would do, is allow their printers to print edge to edge and have better kiosk printers. For some reason, when I print out my bulletins, flyers, posters or publications at the kiosk — at any location — it comes out crooked. When I have the same PDF file printed from the workers behind the counter, it prints out perfectly.

21 dollars for faxing 10 pages it’s ridiculous! No way in the world they get my business ever again.

Today the black and white printer goes down and everyone is asked to print on the colored printer. No apology, no reassurance that we’ll get refunds, not even a sorry for the inconvenience. I attempted to print a total of 15 pages and realize the printer is broken, so I call a worker over and wait patiently while he looks at the printer. He walks away without even saying anything, so I assume he went to grab a cartridge or something, but NO he’s helping another lady. Another customer calls over another worker with the same problem and he can’t figure it out either so he tells us to use the colored printer. After another 20 minutes of waiting I finally get a refund. Next time I pay .35 a min to wait til a problem gets fixed and another .49 a copy I better be getting a f*cking shoulder massage.
Kinko’s it’s okay if your printer breaks, but at least try to be helpful and people will still leave happy, but when you hire idiots like John who just walk away without saying ANYTHING, it pisses people off. I’ll make copies at 7 – 11 and if I have to print something out I’ll go to the library, where an educated person can help me.

A very good location for college students! I came here on a Tuesday morning to utilize their printing services. I had a report due that day, so I needed to print out my report, purchase transparencies, and bind it. Unfortunately, the cost to print papers is expensive and you do not have the option of choosing color or b/​w. There were a lot of students printing their reports here as well, so they ran out of transparencies. They suggested that I drive to the location in downtown, but I had no time for that. They have separate lines for shipping, printing, and poster services, which is awesome! I waited for five minutes before an associate helped me. This location has really good customer service and the workers are very kind. I appreciate it!

Great personalized and professional service from Ken at FedEx store #2801 by U of Hawaii. He eagerly crafted a customized box for us for an odd sized item that had to be shipped to the mainland.
Ken had an efficient can do attitude, was knowledgeable and very pleasant.
Excellent work Ken — mahalo!

I came in to make print outs and buy a small presentation document folder. The printing part was fast and the price is good. I could print straight from my flash drive. The machines here are much better than the ones at the UPS stores.
But Whenever i come here, it always seem short staffed. Cashers Lines are always long. Very long. It does not make sense they have lines only for shipping package and full service print orders as they sell lots of office supplies. I had to wait in the long and slow line of the full service print orders just to pay for my $ 1.50 file folder.
Its nice that this store has parking in the back. Lots of spaces. I will come back for self service copy and print for sure. But if i need more than that, i need to give myself a lot of time.

TERRIBLE SERVICE. Anyone in customer service is supposed to know that customers come first and that you should be HUSTLING if there are people waiting. Staff picks and chooses who they want to help. Super annoying especially when you have time sensitive work.

Daniel was so helpful and knew exactly what he was doing. He was very professional and proficient. I needed some manual binding done the next day and he made it happen. I was very pleased with everything. ;) thank you Daniel!

This review is solely based on the customer service !!! I called and needed a book printed and bonded. I put in the order online today, and the team at fedex called me shortly after. They explained the process and told me the price for full color, which I wanted but didn’t need! I was convinced to print it in black and white, although I was skeptical. Well, I just picked up my book, and it was well bonded, the printing was very clear, and the paper quality was right on. I was really happy with how efficient they were. I got a call back as soon as they were done!
I really appreciate great customer service and I felt that this team was really on it from start to finish! Thanks again Fedex/​Kinkos! I really love how my book came out !!!

Looks like I’ll be playing Devil’s advocate here:
I have been to this location several times for small and large projects. Yes, there are long lines half of the time. And yes, they obviously seem to be understaffed. However, they get the job done well. You usually see the same people every time you come in so they’ll recognize you as well if you keep coming in.
Sometimes their service isn’t up to par but it never is horrendously bad. They try their best.
They have multiple computers you could utilize as well as a few copiers and printers. They basically do it all including laminating. In addition, there is also a section where you could buy some basic office supplies. The parking is decent. If you are eating at Da Spot or Down to Earth, you could probably just leave your car there and walk a couple of blocks to FedEx. Finally, if you have a large project, you can also order it online and pick it up at the store or have it delivered to your location for a fee.

Unfortunately you have to give at least one star. Every time I come here it is out of necessity. The parking lot is always full and the line is always backed up quite far and they only have one or two people to deal with a dozen customers. And they take forever to handle anything. Unbelievable. I wrote this while waiting in line. Plenty of time!

When I walked into this store there were two counters: to my left was one labeled pack and ship. Directly in front of me (with 6 others waiting) was one labeled full service.
I have a fedex return with email return label from fedex. The guy looks at me and says over there, and points to the other counter. He literally says See over there you have to go over there.
They are rude and dismissive and I would totally not use them. If fedex knows that stores like this one make them look like they didn’t care about their customers that is sad. Or perhaps it’s just the jackass Steven that is rude and dismissive. Maybe he just doesn’t like women. He spends a lot of time talking and smiling with men, then literally points at the other counter and walks away from me.

If this location had a check-​out station designated for orders submitted online, it would be a five-​star experience. I don’t come here often, but when I do, I am always in a line with people who don’t understand basic things like the zipcode of their shipments (COME ON!!!). Bless the hearts of these FedEx folks who hold their hands through the process, but most people who sorted out their business ahead of time are just trying to pick up their copies and move on with their lives.
Overall, this location is fantastic. Great quality and orders placed online are almost always ready way ahead of the scheduled time.

I just listened to an This American Life podcast episode that told of how the DEA would set up fake storefronts and hire people with low iq to man them. I think I’ve found one of these places.
Should you ever need to conduct any business with time sensitivity do not go here. Unfortunately this place is ridiculously convenient to my home (across the street basically) so it is my only option when it comes to picking up some packages. No matter how empty or what time of the night or day I’ve visited, I have spent a minimum of 30 minutes in the store just doing something you’d think is simple– picking up a package.
Don’t make the mistake of standing in the wrong line either… in 90% of the times I’ve visited there’s only one line but if you get one of those low-​functioning employees, you may stand in be same line you’ve always stood in and 30 minutes later (once you’ve reached the front of the line, finally) and they’ll tell you, sorry — you’re in the wrong line. I thought I was on some hidden camera show as I looked around, no one behind me in the line I was just standing in… then moved over to wait another 15 minutes in the line next to me.
Don’t get me wrong, these people are nice. Just SLOW. unnecessarily so. Save yourself some anguish if you have a choice about it.