FedEx Office Print & Ship Center

Be prepared for a comedy of errors! Be prepared for the 3 stooges! Larry, Moe & Curly! No professionalism here! These people are not helpful and cannot multitask and also have loss of situational awareness. What a waste of half a day.
very stupid highly incompetent people

So frustrating sure the new stores nice but to stand in line and then pay and then want to mail it tomorrow instead of today they chased me to the car and said no so may have to back to Maryland in line FedEx you’re dead to me

Malu went above and beyond in helping me get my printing email situation sorted out. She provided excellent customer service and deserves a huge bonus for her attention to details and asking clarifying questions. I will return to this location for all my printing needs in town.

I came in today to ship a small item. There was a family in front of me shipping at least 6 to 7 boxes. The old lady working the counter seemed overwhelmed. I had a feeling it would be a while. I look over and see another worker who is a heavy set man with a beard and hair tied back into a ponytail named JAIME as seen on his name tag. I ask him if he’d be able to assist me since he was not dealing with any customers while the old lady was swamped. He just rudely pointed for me to stand in the old lady’s line and wait. A few minutes later I looked back at him wondering why he couldn’t jump onto the other station to help me with my shipping. He looked at me and told me to go find a box for my item. As a customer, that’s not my job. He was rude and lazy. I told him I’d just wait. He never explained why he couldn’t assist me or offer any type of assistance. After waiting a little longer without any assistance from the prick, I decided to leave. I then headed to the ups store where they took care of me in less than 10 minutes. JAIME was utterly useless. I will be speaking to this jerk’s supervisor soon as well. He has no business treating customers this way and having a lazy attitude. It’s your job to service the customer and pick the boxes to ship not mine. The manager had a lazy non-​caring attitude as well.

The FedEx parking lot was full today so cars were backed up and the FedEx driver just pulled up and began yelling at everyone and gesturing for everyone to move out of the way. Sure he has a deadline but he was such an ass. It’s Fedex’s fault for letting the construction guys take all the stalls. The driver was a skinny bald guy. There was a guy there ready to punch out the driver but he realized it wasn’t worth it. The driver has to remember that we are his customers there to patronize his employer and he is a reflection of FedEx.

This location is probably one of the worst of the FedEx Offices for printing, faxing, etc. I had some last minute printing to get done on Sunday afternoon. When I walked in, there was one clerk behind the desk, and another guy in the back. I asked for some help and she just pointed to the copy machines. Okay, I get it– its all self-​service. Later when the copy machine wasn’t working correctly, I went back to ask her for help. By then, another person was there and she said, «As soon as I’m done with this customer, I’ll come and help.» Which she didn’t. Hellooooo… I was your first customer. Frustrated, I finally went back to get her. While we’re both standing at the machine, she just gestures as to what needs to be pressed as if she’s giving me a class lesson. By that point I said, «Thank you, but I teach a class in about 10 minutes and I don’t need a copy machine lesson right now, but need some customer service.» She finally got it and helped. Before I left, I asked for the manager’s business card, which I will write a more detailed complaint. But just know that most of these places do not offer ANY customer service at all. I even asked the clerk (Kara) why is it they can never come out from behind their counter? Its like they are paralyzed to actually help people. My fantasy is that one day, a beautiful locally owned company opens up with great customer service and puts these folks out of business. I can’t wait for that day!

I don’t really do a lot of printing and stuff but whenever I do need to do it, I guess I come and go to FedEx. So this review is only really about one type of service that I go here for and that is just for basic copying haha. They have a bunch and a ton of other services like big printing projects, mailing, and many more. I think this may be the cheapest to do basic xerox copying. Sometimes I go to 7 – 11 for fast kine stuffs but they are 0.15 per copy. If you go to FedEx it’s cheaper, it’s only like 0.12 per copy. So if you want to do some copying or other services on the copying machines, you have to go get a FedEx card and put money on it. To get one all you have to do so go to the Kiosk and get one. There’s no fee for one which is really good. In regards to the location, it’s ok. Technically, you can only really enter from one side and that is from South St. which only goes one way mauka side. Technically, you can also enter from Kawaihao church area but that is only one way too haha. Sometime the parking and location can be sketch because of the homeless and what not. The staff and customer service is ok. Sometimes you also have some weird people doing some work here too lol. But that’s for me to know and you to find out.

I have complaint against employee of FedEx Office Print & Ship Center at 590 Queen St. Honolulu HI 96 813
Employee name is Malu and don’t have her last name.
On April 27, 2015, I went to ship out 4 boxes about 3pm.
1. Fedex driver was nice and was willing to waiting for my boxes to process at the counter.
I had all the paper ready to process. Malu was unwilling to process as she said my shipment will be going out tomorrow since her system changes after 2:45pm. I had same situation before and didn’t have any issue going out same day.
2. When Malu finally willing to process the order, she said my box has icon for dangerous item. I informed her this box only contains cash box that is not dangerous. Malu insist me to change the shipping box to send out.
I decided to go to USPS for my shipping need since Malu was very UN-​helpful.
3, Another thing I found out was icon Malu insist it meant hazardous was actually keep the box UPRIGHT.
Amanda

«Be afraid, be very afraid»…
After an hour on the phone trying to work out a residency issue with an out-​of-​state bank and state tax employee our nerves were almost frayed. Luckily, the out-​of-​state tax employee told us that he could resolve the problem if we could just fax our last State Tax form to him. Uh, are we behind the times by not having a multi-​function laser printer at home? So I quickly checked Unilocal for the closest FedEx Office Print & Ship storefront that could help us.
I started reading all of the reviews, which were predominately LOW, for this location and a sense of fear washed over me. I shuddered when I mentioned the reviews to my husband but he was determined to try this place as it was close to our credit union where we also needed to do business at.
We arrived to a relatively empty store… thankfully, there was no Holiday crowd to deal with. There were only 2 other cars parked in the lot. We were greeted promptly by Malu who politely said that she’d be with us shortly because she was fielding a phone call. We looked around and noticed that all of the copiers were occupied by people who were busy collating, copying and printing documents. But, we weren’t deterred because we noticed that no one was at the facsimile machines!
Malu completed her call and led us to the bank of self-​serve facsimile machines. She was friendly and polite as she explained how to properly use the pay by page feature, insert our document (s), dial and transmit. As our documents were being processed, she informed us that the facsimile machine would print a confirmation sheet at the completion of our transaction. She left us to answer another call and left us alone. We had paid, gotten all of documents faxed and received our confirmation sheet all within 5 minutes!
Maybe we were lucky and were at this location at the «right time». We received friendly and polite service from Malu and completed our transaction within 5 minutes. To that, I say «Yippee, we’ll be back»!

Had over a 10 minute wait, just to send two boxes out. This place is low on staff. Very horrible!

Needed to go to this location to print some documents in my email.
When I walked in there were three employees at the counter, each helping someone and appearing to make progress. About five minutes goes by and I realize the clerk whose line I’m standing in is having a personal conversation with the «customer» she is helping. A couple more minutes and I step up to the counter, because it was clear the two of them were done with their «business». I asked about using the computers off to the side, and the clerk politely tells me to go ahead and use them and that they were self serve. Off I go to the computer area, where I find only two of the three computers in working order, but both clearly occupied. I waited about 10 minutes before I realized both people using the only two computers available weren’t getting off anytime soon. I then asked one clerk (none were serving customers by this time) if I would be able to email them my documents to print. She said yes, gave me their email, and said to let them know when I sent it. With their slow wifi, I got that done in about five minutes on my iPad, and stood in line for another five minutes waiting for now 1 of 2 (not 3) clerks to help me, because one was with a customer, while the other was staring at a computer screen. By that time two more customers walks in and a line forms behind me. By the time «clerk who stares at screen» looks up, asks what I need, and proceeds to actually help me (open my email, see my documents, send to a printer) at least 4 more customers walks in. Still, only these two clerks are «working» and number three clerk has been MIA for about a half hour. Clerk helping me says she will send my documents to one of the self-​service printers (why the hell didn’t they tell me I could’ve just used those printer/​copiers instead?) More customers walk in and I lose count. However, I did notice about four people walk in, see the other waiting customers standing around, and each walk right out.
Overall it took over an hour to print and pay for 5 documents. Part of the delay was having to wait to pay for them at the counter after retrieving them from the self-​service printer. –_​_​–
I don’t understand how this location, which is in DOWNTOWN HONOLULU can operate at the pace of a turtle sprinting through peanut butter. It was the 10 a.m. hour and clearly the business customers looked harried, while us regular customers were grunting about the long wait and ESPECIALLY, the confusion about where the line actually was.
I normally go to the Pearl City location, but since I had business in town I decided to use this location. Well, NOT ANY MORE! Back to Pearl City location I go from now on.
Despite the lack of speed as well as attention to customers, I gave a two-​star rating because when the clerks actually made an effort to help, they were polite. (SIGH!)

There were some strange people hanging out inside the store here on my recent visit. I had rushed over here because I had to meet a deadline with some papers that I had to fax. There was a strange older lady guarding one fax machine. I decided to use the other and it didn’t work. I had no choice but to get really close to the stranger and use the fax machine (she wouldn’t move). She then proceeded to tell me many things about herself that I did not have time to listen to. At first I told her «that’s good,» and «great,» and then simply ignored her as she continued her chatter. She did not seem to care and looked like she just wanted to use me as a sounding board.
After I was done faxing, I called my contact to make sure she received my fax and while I was doing that, a strange man was peering around me looking at my very private documents. How rude! He had no business doing this as I was off in a corner of the store minding my own business. Both the strange lady and man seemed to both be loitering in the store.
FedEx Office is great for making copies and faxing documents. You don’t have to actually interact with anyone and can pay for the services with your credit card. If you do have to other things, you have to interact with the employees. I’d avoid the strangers in the store because they’re creepy.
Parking has always been plentiful with many open spaces right in front. They have long hours and is very convenient. Cheap prices keep me coming back.

Needed to drop off a package at FedEx and before coming here I checked some reviews on Unilocal and read forewarnings of long wait times, poor customer service, and feelings of forlorn and regret. Since I consider myself a (part time) daredevil, I decided to see what the non hype was for myself (plus it was the closest FedEx to my current location at the moment).
It was a Wednesday afternoon around 1pm and I noticed there were many open spaces in the parking lot. I assume that after 4pm is when the craziness occurs so I was very thankful for getting up early that day. There were 2 customers in line before me and 1 cashier working when I entered the store, but soon another cashier appeared to help the line. I dropped off my package and was in and out in 5 minutes tops. I’m glad to say that I had a very easygoing experience here. Thanks FedEx!

Two days ago, my father receives some important mail from Hong Kong and needed to send it back immediately through FedEx. I was looking up the closest locations on Unilocal and was surprised to see this one had low ratings. BUT, it was the closest one to us and it was only a two page document that we needed to send out. I never had to send out postal mail through these centers or post offices in my life but I went with my dad just in case, because his English is very limited. Really. I thought this was going to be a 1 to 2-​minute process. Get in. Get out. Done.
NOOOOOOOO. I should have not underestimated these reviews.
We lined up at the package & ship area since it was the only place where the workers seemed to be available. There were already two people being helped at the desk ahead of us. The workers seemed nice… on the surface. About three minutes later, one of the girls was finished and said her good-​byes and wished the customer to have a nice day. Then it was our turn. I immediately catch the «In Traning» sign on her name tag. I set the envelope down on the weight scale and gave her the International Air Waybill form that was already filled out beforehand by the sender of my father’s mail. She types into the computer and the very first thing she asks us is for the zipcode. My father says there is no zipcode in Hong Kong. Then she goes off and says that she needed one because that’s what computer requires. And then she goes and asks about the country and city. I told her that it’s all there in the form, that’s what the sender gave to us. So she goes and types into the computer and she tells us that she’s not receiving anything on the computer that matches the destination and tells us to call them to figure out what the city and zipcode is. What?! We already told you there is no zipcode. All the information you need is on that paper. I can’t call Hong Kong for a small problem like this. It’s an international number, do you know how much that would cost me? I stood there, dumbfounded, asking my dad the same questions, unsure how to solve the situation because I wasn’t familiar with the way Hong Kong mailing addresses work.
Then the employee FINALLY goes and asks for help. Thank god the other lady knew how to solve the problem. The girl finally got something in the computer and takes a moment on the computer. Then she tells my dad to sign and tells us «here» and gives us a receipt and copy of the form. We stood there for a good minute, unsure if that was all, and finally she looks at us and says «I’m done» in a tone and attitude that almost says ‘what are you still doing here?’. And we walked out. No ‘good bye’ and ‘have a nice day’ like the previous customer before us. Just a «here» and «I’m done» after all that. So much for thinking that the employees here was nice in the beginning. And for something that should have only taken a minute to process, ended up taking a lot longer than needed. She kind of just ruined my mood for the rest of the day.

This was the worst location ever. The workers are very rude. It seems like they don’t even care about anything. The manager should really check on their employees. I advise you guys to go to a different location. Don’t waste your time.

If everyone’s rating this place as one star, obviously you’re doing something wrong, kinkos.
This establishment doesn’t even deserve one star. Came here once to print a paper. According to their business hours which are clearly stated on their entrance door, they were open until 11:00pm. My boyfriend and I got there at 10:45 and the door was locked. I could see the worker through the windows and she waved her arms saying they were closed? I guess she decided to close 15 minutes early that day? Pretty upsetting and pretty sure this isn’t acceptable.
My boyfriend and I came again today to print something, we arrived at 10:30 pm. We noticed that their OPEN sign had been turned off (trying to deceive customers I’m guessing). When we walked in, the worker just looked at us without even saying hello. While trying to print the paper, she walked over to us to remind us that she’s closing in 30 minutes. We definitely felt rushed even though we had a full thirty minutes. The internet is also EXTREMELY SLOW. Kinko’s charges for the internet by the minute. It took us $ 11+ to print just a few papers. On top of that, the printer was jammed.
This is where my experience here ticked me off. On our way home, I realized that I forgot my purse. I called and I believe the same worker answered the phone. I asked her if she’d seen my purse. She asked for me to describe what it looked like. I did so and she kindly told me she found it and is holding it for me there. She was actually kind & very helpful on the phone. I told her I’d be there in two minutes and she said okay. I got there at exactly 11:00pm (they close at 11). The lights were off, I waited by the door for about 20 – 30 minutes and there was no sign of this worker. She obviously left. I guess some people just don’t have any consideration towards other people.
The kinko’s by university is open 24 hours and we mostly always receive way better service.

Worst customer service ever! Jaime is a dickhead, bad attitude and tossed the tape measure at me to measure my box that was on the ground and expected me to know what I was suppose to measure. He’s just a fat lazy ass who didn’t want to work anymore. I’ve been here a few times and he’s helped me twice with no improvement, he lacks personality. I work in customer service and if I was his manager he’d be fired for his sloppiness and horrible demeanor towards customers who are in fact making it possible for him to have a paycheck.

I’ve been here twice, to pick up and recently to drop off a package.
There’s a lot of parking in my opinion. I’ve never seen a lot of parked car here even though it’s centrally located in Downtown Honolulu.
The service is okay. There’s room for improvement obviously. There’s no wait line. I wonder how they would handle a large volume of customer without a wait line of some sort especially during the holiday seasons.
It’s greatly recommended to purchase your label (s) online as it will save you time and money. As a merchant I was able to get 15% discount. I usually ship with USPS but they would charge me $ 30 for this particular package (20“x14“x7″ 4 lbs). FEDEX charged me $ 17, big price difference.
Can’t really give a 5 star or 1 star since I’ve only been here twice.
Just okay for now.

This place is just HORRIBLE!!!
All I wanted to do was print one PDF file onto 11×17 paper.
First off, I am NOT a Kinko’s regular so I didn’t have a card and didn’t know which area to go to. So I ask the employee for help. She the POINTS to the printer and says just select this tray size… really? I eventually got my card loaded it up and plugged my USB in. The equipment is REALLY slow and when I finished it printed it on 8.5×11 paper. WTF?! I didn’t even have an option to choose size.
I look for the woman (one out of two that are staffed there on a weekday morning) and didn’t get helped for another 5 – 10 min cause they were «busy» I told her what happened and she says…“oh you have to use the workstation to make your file bigger” the POINTS again to the area of only 3 computers which were all being used.
By this time it was about 45 min being there and I just left because I was about to lose my cool Long story short (might be too late) but this place is just AWFUL! They’re customer service is just terrible and I think they should really take aim at helping people who probably haven’t stepped into a kinkos in their life. Jesus not everyone is a regular there and know what the hell your talking about! I work in customer service and if I see someone who looks completely lost, it’s my job to assist them in any way possible. Not the case here obviously.
Take some notes Kinkos/​FedEx. NEVER coming back to your location again!

Going to FedEx is like a bad boyfriend who you desperately want to change… but alas he never will. What’s a girl to do? Stick around and wait for him to find religion? Or kick him to the curb before he completely pulls you down into his downward spiral of loser-​dom? Well, you know what needs to be done.
FedEx Office on Queen Street is ALWAYS my go-​to copy place because the location is so close to where I live and often times it’s the only place open on the weekends to make copies. This is obviously a relationship of CONVENIENCE and we all know how poorly those ones always end up. Before you read about my tirade I would like to express that I am a very very very positive person and it actually takes a lot for me to write a one-​star review. But I’ve given FedEx Queen Street so many chances that today was really the last straw.
I had an event at a yoga studio and needed to make copies of a physical waiver. My boyfriend decided to drop me off and I told him we needed to leave the house 9:45 am because I had to make copies. He wondered out loud why we had to leave so early and I explained that no matter how small the task, FedEx Office always manages to make a simple task ridiculously arduous and I didn’t want to take any chances. He thought I was being completely paranoid but I am EXTREMELY intuitive and always know when the (Bleepity Bleep Bleep) is going to hit the fan.
I usually upload my copies to the HP printing mobile app and send the document to FedEx so I can punch a code into the copy machine. Smart time saver huh? WRONG. I punch my code into the copy machine and it tells me «Document unavailable. Please ask for assistance.» I try two other machines and get the same message. I go up to the counter where Santa Claus is working by himself and I tell him the problem. Please understand this wasn’t the REAL Santa Claus but a very sweet robust man with a beard who was completely clueless as to the meaning of time (much like Santa Claus because he lives forever and obviously has all the time in the world).
Much like a magical Christmas letter, I attempt to send my document via email which of course refuses to send. Technology has obviously decided to launch a full scale revolt against any efforts to be productive today. It’s as though every energy in the Universe has decided that this should be the GRANDEST LESSON IN PATIENCE EVER. I finally send the doc to Santa Claus and he tells me he hasn’t received it. 5 minutes and many refreshes later he receives it and says «There’s nothing attached.» I swear I can’t make this madness up. It’s too mundane and horrid for the human imagination to even conceive of. I resend again and he finally gets it. He tells me he’ll print it right up for me and I wait, and wait, and wait, and wait, and wait, and wait, while helps another customer who is also unable to print their document.
My boyfriend is still waiting in the car, my two-​year old has fallen asleep in the backseat and I am ready to pull my hair out. I pray that one day my black and white document will print and I will not miss my child’s college graduation. Am I over exaggerating? Not really. Another FedEx worker who I presume has come back from a break asks if I need something (most likely because she sees the rage mixed with depression mixed with disillusion that is very similar to her own inner emotional potion) and I calmly ask if she can help me with my copies. She asks Santa Claus about them and he says «Oh they’re right there» while pointing to a machine behind him. He then realizes the copies have not printed as there is no paper in the copier.
(SLAPS FOREHEAD & BEGINS BANGING HEAD ON COUNTERTOP) I did this mentally and simply smiled with amazement. It was really all I could to stop myself from screaming every curse word in the urban dictionary out loud. You just can’t get mad in public at Santa Claus. He’s a nice guy but man, him and Father Time hang out a ton on the weekends. My copies finally get printed and I am finally out the door.
Total time to print 40 black and white copies? 57 MINUTES. 57 MINUTES PEOPLE!!! 57 MINUTES I will never get back to play with my children, laugh with my boyfriend, watch «Madmen,» swim naked in the ocean, bake cookies, eat cookies, drink overpriced glasses of red wine, bask in the sunshine of my quickly evaporating youth!!!
Lesson learned here personally? Send interns to make copies from here on out. Bring Santa Claus a cookie because he is super sweet and really needs to stop moonlighting.
Lesson you WISH FedEx Office would one day learn? VALUE THE TIME OF YOUR CUSTOMERS