Fidelity National Title & Escrow of Hawaii

Our escrow officer was Lawren Takara. We purchased a house for cash in February 2015 and transferred all the funds immediately, and completed all paperwork and returned it immediately.
When the property didn’t close on the scheduled closing date, no one notified us or our real estate agent. At no point in the THREE WEEKS that the escrow dragged on past its closing date did we ever receive any status update on our transaction, nor was our real estate agent notified. When the property closed, we received a one sentence email from Lawren, with no explanation or even telling us what date the property closed.
During this long drawn out escrow we have never had a single phone call from anyone at this company — not one phone call — no communication whatsoever, except when our real estate agent, or we instigated the email.
I realize nobody probably cares about a Unilocal review on a title company — but I’ve never experienced such poor service (and even though the property closed several days ago, I haven’t received any closing paperwork nor do I know how the excess money is being refunded to us).

I recently utilized Fidelity for the sale of my condo and I am very impressed with their customer service and professionalism. My escrow officer was Izumi Sawa, and she was very accessible, responsive, and got the job done. My transaction closed on time and the proceeds from the sale were in my bank account within hours of recordation. I would definitely recommend Ms. Sawa at Fidelity to anyone who is in need of escrow services.
They provided validated parking in the building (enter on Richards Street).

Sat down for a signing today. The receptionist was kind as she offered water and took us to our meeting room. Annie Salviejo, escrow officer, showed up early and were able to start right away. She drove into town from her Kapolei office!
My client was impressed as we saw the company front desk area. Nice finishes and the place was clean.
We first signed the deed documents which she submitted shortly thereafter to start processing. Annie explained each document and spoke clearly the entire time. She also took care of the signing of the loan docs. Everything ran smoothly as she had everything prepared. We were done in approximately 40 minutes.
Parking was easy and free! Get your ticket validated :)

We were provided an escrow closing schedule and for the most part, everything was executed according to the plan. However, on more than one occasion, things only progressed because we were proactive about following the timeline. Also, we asked for confirmations upon receipt of a mailed package as well as for the wire transfer of funds. We were told by Fidelity that they would confirm upon receipt, but we had to follow up both times to make sure since we had not heard back from their team.
Our original closing day was pushed back due to our lender’s underwriting team taking their time on the condo docs. Since our escrow agent was on vacation, there wasn’t much push from their side to get the lender to finish the paperwork. The sellers were in town from Japan and hoping to close on our original scheduled closing date, but unfortunately, we did not close until a week afterwards.
On the date of our closing, we arrived a few minutes early but couldn’t access the building parking garage so we parked across the street. Since we weren’t doing any business in the building where we parked, it was $ 20 and you have to pay on the first level (can’t pay when leaving the garage).
We did not have a babysitter, so we brought our 3 year old with us. Luckily, we had plenty of things to keep her busy (crafts and a back-​up iPad). The office staff was nice and complimented us on having a well behaved child. Honestly, I was a little surprised that they didn’t already have toys or something there for little kids. We did have to wait an extra thirty minutes because our lender was unaware that we were in the conference room and he was scheduled to have us sign the loan paperwork first. Once we got started though, the whole process took less than 2 hours.
So, 3 stars for friendliness and ease of working with the team, but I can’t say things were handled as timely as I would have expected. And, it would have been nice to have a heads up on the parking.

the KAHALA location has really SUCKY customer service!
i went to drop off my check to them and they left me waiting in their lobby area. two different people walked pass me a total of FOUR times and not one time did they acknowledge me.
i literally had to call them from my cell phone (while standing at their deserted receptionist desk) for service.
i guess throwing THOUSANDS of dollars to these people does not matter. not to mention the girl that finally did help, treated me like a farted in her face… wth!?!
skip this place… i’m switching escrow companies after everything wraps up on my home purchase.

This was absolutely the worst Escrow Experience I had ever had. It took Maxine over 8 months to disburse our funds from a simple home sale. We were given several Emails that we were next in line for disbursement. Seems they are definitely on Hawaiian Time. Believe me when I say you should look elsewhere for your escrow needs.