Frontpoint quickly responded back to my review and addressed my concerns. Joshua with Frontpoint listened to my whole story of my recent dissatisfaction with the sales team with whom I was attempting to renew my contract with and informed me this is not how Frontpoint does business and apologized. He personally rectified all my concerns and addressed them in a more than excellent manner. Joshua restored my faith in the company and was able to gain my business back. I want to thank Joshua and Valerie S. For the prompt follow up based on my review. Thank you!