H&R Block

I paid $ 423 for a 45 minute appointment. They charge by the form. If I had known it would be that much I would never have gone to them

Even Phuc act more professional and Phuc is crazed jungle soldier! These people are funny like big joke. But Phuc not laughing. Strange man at front counter make Phuc shake with anger. If he act like that in my jungle he never seen again. Phuc no like fact that they charge buku bucks but give Phuc post traumatic experience. Phuc the blockheads.

I’m sad to see so many bad reviews here. I’ve used this location for the last 3 or possibly 4 years & have no major complaints. The front staff is always nice, although unfortunately always seems to change. I REALLY liked the middleish aged, skinny Asian lady with the short, spikey hair that was there last year. Didn’t see her anywhere this year :-(hopefully it was just her day off. I was placed with Mike Kawamoto last year when the original prepper I was scheduled with was running late. I stayed with him this year & will continue to see him. He’s an older gentleman that doesn’t talk story or get all gossipy & giggly therefore he gets the work done quickly & efficiently. Some people may feel a little awkward but it doesn’t bother me at all. With Mike you get in, find out how much you’re getting back (or paying if you’re one of those fortunate enough to make THAT much money) & get out & on your happy way.

If you don’t make any money all year, go here. If you make even the slightest bit of money then do your taxes with Turbo Tax. H&R tried to charge me $ 150 last year because of how much I made. I only have one W2 form and nothing else to claim, but they tried to charge me $ 150 just to put some numbers in the computer. Go with Turbo Tax instead of getting ripped off here.

This was very diappointing. This was the first year I filed with HR Block, I was always a TurboTax guy in the past– but we needed some expert help this year. We filed in Kaneohe Hawaii in February 2013, knowing we were moving to California in March 2013. Our Kaneohe «Tax-​Guy» was awesome! We went above and beyond to help us out. A few weeks later we moved to California.
Unfortunately, our Hawaii state tax was returned to us for some reason.
On April 22, the Kaneohe office was closed for the year, so I called the 1 – 800 number and got a hold of Joy Mendez, the manager of the Kahala Office. Joy asked me to scan and email her the documents so she could have a look. She replied to the email and said she would forward the documents to Dennis to help me. Two days later I asked Dennis how things were going, he replied he hadn’t received the documents from Joy yet. Shame on me for assuming Joy would do what she said, so I forwarded the email to Dennis to start working the issues.

April 30, After asking for my birthday 3 different times during the week, Dennis got our Hawaii State tax package wrapped up and said it was mailed on April 29^th. Dennis said that starting May 1^st, he had to take some mandatory time off.
May 7 — I called Joy and explained we hadn’t received the package yet. She said she would find out where it was and call me back.

May 10 — No word from Joy, which was very professional. My wife called and talked with Joy again, yet she still could not give us any type of update on where our tax package was — Nor take any responsibility for not calling us back since May 7^th. She was going to look into it and call us back. She never did.

May 13– we recieved a call from the Ala Moana office, asking me all the information that we gave Joy. It seems that Joy had passed the buck yet again. Ala Moana was able to fax over our tax package that afternoon– amazing technology of the 21^st century, Faxing documents instead of mailing them! We paid H&R Block over $ 500 to help us with our taxes, yet Joy was never able to provide us any solutions or any real answers on the status of our taxes. Finally — Now, we’re just waiting on the State of Hawaii to get our our refund back.
Of course, the package showed up in the mail May 15^th, date stamped May 7^th, a week after Dennis said it was mailed. The day Joy «looked into it» but wasn’t able to provide an update.
I can go on and on how this delay on our refund has affected our lives, especially when we were counting on it after moving to the mainland. But the point of this review is the lack of professionism and common sense in the leadership of H&R Block. H&R Block has been hit or miss– unfortunately, this was a complete miss.

Great company to do taxes. Always good to do it early so you can get your refund (if u get one) faster.

wow. shame. shame, shame, SHAME.
what a deceptive experience i’ve had with these corporate charlatans. do not, not, not patronize this office nor any other of their o‘ahu offices. hell, don’t use this terrible fraudulent company at all. whoa was me right? i sound like a whiner, but i cannot even explain in any brevity on Unilocal how sly the company is engineered to take victim, those like myself whom are not financially sound as we’d like to be. in a positive sense, how i’d like to spin everything that i experience, albeit as damaging as h & r block is has been in my experience — i suppose i have learned to thicken my skin so to speak when it comes to huge corporations that are probably one of the many reasons that there’s a global recession. ugh! i know, i used the now– cliché term. they’ve run an ad campaign: «you’ve got people.» well, there’s some words missing from the slogan:
h&r block-«you’ve got people that will steal from you whilst looking straight at you in the eye,»
the truth:
h & r block uses false pretense to prey on unknowing and otherwise naïve individuals, and steal their money. plain and simple.