Horizon Lines

All these people are useless. You know why there competitor next door never has any problems? It’s because you pay them cash and they need to be decent to the customers to survive. However when I was shipping my jeep to my next duty station, they can treat military members like crap because it is guaranteed money. There is no reason my car needs to be washed and show room quality to go onto a container, I washed it twice and still wasn’t good enough. My gas gauge was a hair above a quarter and they flipped. Hope you’re kids get cancer this Christmas, you ruined my day and wasted my time.

Arrived way before our appointment time so they put us in as a walk in (no biggie). They ask you if it’s pick up or drop off then becomes the chore of filling out 3 pages of paperwork. They won’t see you until you have completely completed the paperwork. They will go ahead and take all other paperwork needed to get the process somewhat started. Finally they will ask you to go back to a desk give you back any paperwork they don’t need and give you a paper stating the latest your car will be at the place you are shipping it to. They will then tell you to go to person by file cabinet. Walk over hand them paperwork they in return give you a comment card to fill out and tell you to take a seat. Finally after you see all these workers just chillin they finally say your name and have you go outside and drive your vehicle under a shed. They will then inspect it take pics note any spot whether a splattered bug or anything else. Which is good don’t get me wrong but some is not that necessary especially if they take pics of everything. Only one person is allowed during this step so all other parties with you will need to wait in the waiting room. They do have a tv which seems to play lots of kid friendly movies. In all from the time we got there until the time we left it took almost 2 hours and that was us being early and not many people there at all. Also everything must fit in a box doesn’t matter if it’s your owners manuals or not it’s got to go in a box! So if you got time to kill this is your place just don’t expect to be in and out cause when you are letting the military ship your ride and these people know they will get a check either way they go by the hurry up and wait motto as well.

Worst process I have ever had to deal with. The tell you one thing then do something else and make you start all over. I would pay more money and go with Matson. The customer service here is the worst. If you have something wrong, they wont let finish the process they make you start over from beginning. in total I made five trips and spent over 25 overs trying to ship my car.

Worst VPC in the military that you will ever ship from. They know they have you at a disadvantage because who wants to pay $ 1000+ to ship a vehicle. There is no hope for any who enter this hellish «military friendly» «business». Honolulu VPC… I hate you with all my heart, I hope you burn to the ground and return to your master Satan. Take your crappy and uncaring, unprofessional IDGAF employees with you!!!

Horizon was recently «absorbed» by Pasha. During this process they grabbed as many vehicles as possible to ship and withheld all information from Pasha. Bottom line — They lost my vehicle. Have no idea when it is arriving in CA, or where. Pasha is not better BTW. Horrible — no — non-​existent customer service.

HORRIBLE.
I haven’t even gotten my car to see the damages done yet and I already regret even sending my car.
That’s a huge statement seeing as how I’m living here on the big island for 2 or more years but after having to deal with what I could fairly call the laziest customer support I’ve ever dealt with and just a complete lack of necessary information I can honestly say id prefer to walk everywhere for these 2 years than deal with this sorry excuse for a car shipping company. Not even mentioning how I’m now looking at reviews and seeing multitudes of new issues rather than just customer support. I would have to say to anyone even considering for a second using this company to FIND SOMEONE ELSE, because I’m not a complainer but these are cars and thousands of dollars I’m already wasting to send it and it’s being treated like a joke.
If anything more than a one star review can be done I can promise you that I will be looking into it because this company should no longer exist let alone be playing around like this with people’s money and expensive possessions.

Walk in on a Thursday morning and It was a full house! Don’t know if today was just one of those days but it was such a LONG wait. The process its self takes a long time. There are requirements to shipping your vehicle: ¼ tank of gas, must be cleared out and needs to be clean (spotless), etc. If these requirements are not met, you will be kicked back. My husband checked in at about 11am and paper work was processed about 1pm then we received our packet at about 3pm and waited for an inspector. Their office closes at 3pm and we did not finish until about 5pm.
So basically it’s a waiting game. Be prepared… bring snacks, drinks and something to do. Make sure you don’t have any pressing appointments or any where to be that afternoon. Luckily I came later about 1pm (supposed to pick him up but I had to wait along with him) and I brought him lunch and a coffee… People were eyeing up our food, I’m sure they were tired, frustrated and hungry :(They did have vending machines but only drinks and chips and a tv in the waiting area, a clean bathroom and complimentary bottled water… We shipping our other car non-​military with Horizon Lines a week before and they took appointments and that process was pretty fast so that’s why I gave 2 stars.
They may want to rethink their military vehicle process. The wait was just horrendous!

Do NOT ship with this company. Not only did we have to wait over 3 hours to get our car, the car had new scratches and dents. The company did at least $ 800 worth of damage and only offered a measly $ 200 to fix damages.

Please do not ship your car with this company. Before I dropped my car off my battery was completely fine. Never had a problem with it. After a month of not moving I come and get my car and my battery is dead. The only way I can start it is by jumping it. They won’t cover the cost of my battery because it was dropped off before the required delivery date. Even though it was perfectly fine before I dropped it off. They almost made me call a towing company because they wanted it gone. I will make sure I let everyone know how terrible you guys are. Peace.

I paid for my car to be shipped with hawaii car Transport and I guess they use this horrible company. First of all they called and told me that my car is avail but now I have to make an appointment to get my car which is bullshit. Then they say oh come tomorrow or Friday. On this planet people work and I’m not from Hawaii so it’s just my fiancé who is military and myself. He can’t just leave work and I can’t just call out of job I just started. They are rude and pure idiots. If I don’t get my car they’ll be paying for it. Don’t ship with this company and make sure your car isn’t sent to them. They are crooks anyway.

Great French dip with nice salad bar
Ship crew is off and running to the gin mills of Hawaii. 113 refers to go ashore
23 hours turnaround .
Happy New Years to the American Merchant Mariners around the globe.

They damage my car, and claim the damage has been there prior to being shipped. I know it’s Hawaii and we are limited on what company we can use. But if you plan on shipping a car pay attention to every detail of your cars.

If I could give zero stars I would. I wish I didn’t have to ship my vehicle through this company. The customer service here is the worst I have ever seen at any business. The ladies at the front desk are rude and are extreme smart asses. You think dealing with the military these people would be a little more respectful! If you have a choice DO NOT USE THIS COMPANY!!!

Shipped my car through them, didn’t get any scratches or damage, as others have. My wife and father in law, had some damage and scratches as well, but not mine, so this review is for my truck. We had a time set up at 10am, but we didn’t get to actually check our cars out until 10:30ish. After we finally got out there, everything (for me) went very smoothly, no real complaints.

I am so disappointed that I can’t give this a lower rating. This is seriously the absolute WORST business I have ever dealt with. Here is my story.
My husband and I made the drive from Texas to California to ship our car with Horizon Lines. We dropped our car off on July 2^nd 2013 and were told we would most likely have our car back by the 13^th-​16^th.
On July 16^th, 2013 my husband and I took off work to pick up our 2012 Chevy Cruze from Horizon Lines in Honolulu. They had called the previous week before telling us the car would be ready for pick up at 1pm on the 16^th.
We get there a little early and the young man asked if our car was a 2007. Right then I had that gut feeling something wasn’t right. He kindly told us to take a seat so he could look into it. After 30 minutes of waiting he returned to inform us that they had mixed up the VIN numbers in their systems which resulted in our car being shipped to Hilo on a different island, and ultimately they were unsure when the car would be back. He told us it could be another 7+ days before we got our car. He also told us our car would have to be on the barge because there was no crate shipping between the islands.
We asked him about having some kind of compensation for our rental car and he told us to talk to Nena, the general manager of the store. She told us she was sorry but there was nothing she could do about reimbursing us in any way possible. When I asked her for someone else we could talk to about the issue she was very unhelpful.
So after calling her two other times to try to get a number for someone to help she cooperates and gives me Ryan’s number. I called him, explained my problem and he told me all he could do was have corporate call me. That I had to go to someone higher in the company then him to get the compensation I wanted. He didn’t give me any phone number, but promised a call.
Approximately 30 minutes later I get a call from Megan who works in cargo and found it amusing that Ryan had her call me considering she had nothing to do with the claims office. Upset that Ryan made no effort to really try to help me, I’ve called him back 2 times since, left two voice messages and still have yet to hear back from him. Megan also promised me in our short conversation I would hear from her boss, and of course I haven’t received any phone calls/​emails from her boss.
Here are the issues:
1) Our car is was over a week late.
2) We had to keep paying for our rental car until we got our car with zero compensation from this company.
3) We will lose two unpaid work days, on top of time and gas we will have to spend getting to Honolulu.
4) Dealing with the staff of Horizon Lines was nothing but stressful.
5) This was clearly Horizon Lines error. We would have had our car July 16^th if they had not mixed up the VIN number with another car.
6) We specifically chose this company because we wanted our car in a crate, protected from the salt water but shipping it Hilo to Honolulu they had it out in the open on the barge.
My husband and I are truly disappointed with Horizon Lines. We trusted this company with our $ 25,000+ car and spent $ 1,200 shipping it hoping it would make it to Honolulu safe with no damage, which I believe is not unreasonable considering what we paid for the service.
If I can save ONE person from having to deal with this awful, unprofessional, joke of a company this will all be worth writing. As you can tell from my other Unilocal reviews I am NOT a complainer. Do not give a dime of your hard earned money to these snakes.

20 minutes later, & I was out of there with my car!
Went on a Monday around noon.
I had to coordinate a lot of things that morning in order to pick up our vehicle because my husband is currently deployed. I expected this to be one horrible long day. Since I do not know many people on the island just yet, I had to bring my toddler along (ahhhh!!). I packed a backpack in preparation for a long wait. Caught a cab to the VPC, took the car seat out & left it at the bottom of the ramp in case it was packed inside (I did not want to haul it around everywhere), & walked up in there. To my surprise, the place was not packed. I signed in & sat down. My name was called two minutes after sitting down! Technically, the car is under my husband’s name, but since he placed me as an «agent» on the inspection form (you must bring that form with you!), I had no trouble picking up the car myself. They made a copy of my DL & instructed me to go back outside & to the back of the building where I was greeted by another employee. He gave me some information as to registering the vehicle in Hawaii, took my inspection form, & had me sit at a table while I awaited my vehicle. The tables outside are covered by a tent so it was comfortable & shaded. About ten minutes later, I see my SUV pull up!
One employee even helped me carry my car seat without having to ask for help. He had me inspect our vehicle to see if there were any defects. I could not find any (and I was sure I would find something because of the poor reviews & because our luck is not the greatest when it comes to our vehicles!). I signed some paperwork & he handed me the keys. He even helped me install my car seat.
We had our vehicle detailed prior to dropping it off at the San Diego location. I was expecting it to be super dirty based on previous reviews, but it looked like a brand new car. The tires were still «wet» looking. They even provided me with a coupon for a free car wash at a local car washing facility.
I drove it to the Coast Guard base down the street to fill up since the tank was practically empty (really cheap gas there, btw!!). And off I went!
Three complaints: our car was ready for pick up since the 17^th, but we had no idea. They told us they would email my husband’s work email once the car was ready, but he never received an email notification. I had to call to find out it was ready. They apologized several times, though.
Second complaint: the San Diego VPC location did not provide us with a confirmation/​booking # on our inspection form to allow us to monitor the progress of our vehicle online & they did not provide us with any phone numbers and/​or dates.
Third complaint: it took longer than the quoted 18 – 25 days (about five days longer)

It would have been nice if they told you that their entrance for military car drop off was at their second entrance– shared with Matson.
I felt like the ladies inside processing paper work was very kind and helpful– quick and knowledgeable about their job. However the uncles outside handling the car– not so much. Just kind of rude and mean. very short with you. I’ve had better experience with shipping companies.

If I could give them 0 stars I would. I’ve been waiting for over and hour and a half for someone to come air up my tire on my car. Since it is flat I’m guessing they also drove it off the boat like that as well.
I’ve had a lot of the people apologize that their mechanics have not come out yet, but there should be someone else on the property who can air up a tire, it’s not that difficult to do!
Maybe start keeping an air pump behind the desk. It’s not that hard.
I’m a customer and I can’t even leave because they won’t come and help me. This is a very frustrating situation.
Our other car comes in next week sometime and I’m not looking forward to going through this again if something happens to my car.

DO NOT SHIP WITH THIS COMPANY! We had no choice but to ship our brand new Elantra with Horizon because we were on orders with the military. They did not get our car to our destination by our REQUIRED delivery date and we could never get anyone on the phone. After relentless calling and calling when we finally would get someone to answer we talked to the rudest and most uncaring people we’ve ever been in contact with. This company is sketchy and does not care about customer service. When we picked up our car deep scratches and gashes were on the frame and under the bumper. They told us that it was «HIDDEN DAMAGE» and they would not be able to help us in any way shape or form but gave us a claims number to call (which we previously called for help and no one would answer). For every ext they had on their main telephone number for the company a voicemail would come up stating no one could answer and the voicemail was full. We had our car’s damage appraised and they did over 1,000 worth of damage.
SKETCHY, SKETCHY, SKETCHY DO NOT SHIP WITH THIS COMPANY! THEY DESTROYED OUR BRAND NEW CAR. Does not even deserve one star.

Worst business I have ever had to deal with. I shipped my vehicle out of Seattle WA on May 6^th, with a guaranteed delivery date of May 31^st. I consistently called and emailed the company from June 2^nd (first business day after my guaranteed delivery date) until June 5^th when I finally received a response. Turns out that they do not know where my car is, and no one was able to give me any answers. After speaking with 5 employees and getting 5 different responses I lost all faith in the company.
I was then stuck on an island with no vehicle, and the company that lost my vehicle wouldn’t pay for a rental car UNTIL 9 days after my «guaranteed delivery date».
All together I am disgusted with this company. They couldn’t care any less about the customer just the money. Absolutely despicable customer service and even worse business morals.