InVision Imaging

Very nice place! The atmosphere is very relaxing and tranquil. Nice soft music, cookies and fruit, salt water aquarium and a warm towel and cold artesian water to follow.
Everything was great except for their robot like receptionist. She needs to take classes in customer service. Otherwise the technician was personable, and at the same time very business like.

My doctor recommended a MRI for my knee and made the referral to In Vision Imaging. I requested the first available appointment.
First surprise: My appointment was scheduled for 7p on a Saturday night. Not how I normally like to spend my weekends, but o was happy that I didn’t have to take PTO from work.
Second surprise: Free parking. That doesn’t happen very often in Honolulu.
Third surprise: The atmosphere in In Vision was more spa like than medical. The chairs were plush. Fresh flowers were in every room. I could smell essential oils being infused in the air. And when my test was over… I got a bottle of water and a warm lavender scented towel.
Overall, for a medical test this was. Pleasant experience. The front office staff was friendly. My technician was knowledgable and friendly. Hopefully I don’t need another MRI, but if I do I’m definitely coming back to In Vision!

Great friendly service. Never had a bad experience here. The workers and techs are comforting and knowledgable about what they are doing.
Service is quick and efficient!

The parking SUCKS! Very limited parking unless you keep going around & around the parking lot in hopes that someone will come out! I called InVision to have someone meet me outside with a wheelchair because my Boyfriend could hardly walk. Roi came out very fast which was really nice. We got in & the receptionist was pleasantly nice. The wait wasn’t to long. Before we knew it Roi came out to get My Boyfriend. I asked him if I could go in. He said Yes, for a bit! wasn’t sure what that meant! Well, walked into the waiting area inside this entire walkway of waiting rooms. Roi seemed distant but, as if He was just doing his job! Not too Happy that He was there! He asked my Boyfriend a line of questions that was already written on the questionere sheet they told me to fill out not 5 minutes ago! Seems he was just going through formality! The Girls that we passed in the hallway which I forgot to mention… as we walked passed them All 3 of them just looked @ us & did not even say anything! One smiled but, the other 2 just was caught up with images they were looking at! No need to say Good Morning to Patients that are paying for your wages or Patients that are feeling uncomfortable for reasons their there anyway! Someone needs to get these Workers into Customer Service classes or teach them what compassion is! Well, Now before Roi took My Boyfriend in I asked him if I was to stay in that waiting room? He didn’t even flinch to look @ me! Just said No! You need to go outside in the lobby! I asked Him if I could stay in there? Again. He didn’t even turn to look @ me! Just said No! You need to go in the Lobby area! Already trying to deal with the reason I’m here!!! Dealing with BAD personalities or workers with bad mornings in this place is NOT good for Invision!!!

I needed to get an MRI and I was referred here. I thought it was kind of strange since the last time I went for an MRI, it was at Straub.
Oh wells, whatever, I got an appointment and that was all that mattered.
My appointment was for 6:15am and they told me to check in at 5:45am. The lady who confirmed my appointment over the phone the day before was very informative on telling me how to get into the building at that time since the front door wasn’t opened that early.
Upon entering the space, I was impressed with the lovely warm koa wood décor and the whole atmosphere. It was very calming and peaceful.
There was fresh fruit available and also Big Island Candies chocolate covered shortbread. They also gave me a bottle of water after my procedure.
There’s 2 changing rooms to change in and lock you your items. Then they take you to another waiting room to wait for the technician. The technician comes in and asks you questions and tells you whats going to happen in the room.
My tech was very apologetic because their audio equipment wasn’t working; music headphones and some sort of googles to watch tv? It didn’t matter to me since I zone out anyways.
The equipment and room was all very clean and modern looking. Oh and there were fresh flowers throughout the place, even in the bathroom! It was very classy.
It was a great experience and the appointment went very smoothly. I don’t mind coming here for my next MRI! I love Straub but my MRI there was not like it was here at InVision! haha
First class service all the way!

Seriously the best medical experience I’ve ever had. They sure do make a 40 minute MRI pleasant, if that’s even possible! This place feels more spa-​like than anything. Really enjoyed the special touches, such as the iPad mini to browse while waiting and the cold bottle of water upon exiting. Very, very nice!

This place is more like a day spa than a medical facility! Very clean, nice décor, fish tank and iPad in the waiting room. I heard they have the largest machines in the islands. They also have tv goggles with headset! This was my 1^st MRI but I can’t imagine doing this without the tv and goggles! It’s very noisy in the machine. My best tip would be DONT scratch as bad as you want to! I didn’t think I moved at all but had to do 2 pics again for an additional 14min

This is the best medical experience I’ve ever had! When I first got there I seriously thought I came to the wrong place. I thought it was an entrance to a high end restaurant. They had a very polite and friendly doorman who greets you. The reception desk/​waiting area is beautiful and immaculately clean. The lady who helped me at the desk was very warm and helpful.
Kevin meet me in the waiting area. He seemed to be an x-​ray tech/​concierge, and explained quite thoroughly the procedure I would be going through (MRI). He literally walked me through every step of the process. He was very friendly and reassuring. He initially took me to a changing room to store my clothes and gave me a set of scrubs to wear. The rooms have a lockable storage area.
There’s an inner patient waiting area where Kevin initially took me. There’s 2 of these rooms which is separated by a large salt water fish tank which serves as a partial wall. Each room has a reclining chair for the patient, iPad w/​Bose headset and a table with reading material. The entrance is a large frosted glass, automatic sliding door.
Downstairs is where they injected the fluid into my shoulder. Again very clean and sterile area. The doctor who talked to me was very through, reassuring and professional. This part of the procedure went without a hitch.
I was escorted back upstairs for the MRI. The girl who helped me was very friendly and informative on what would happen. The procedure when without any issues. After changing back to my clothes, I went to the main waiting room.
In the waiting room, I was given a lavender infused towelette, bottled water and a Hilo Candies chocolate cookie in a nice bag! Bottom line this felt like a day spa experience. Definitely hit this place if you need an MRI!

The staff here are super friendly. Very efficient. Customer service seems to be important as each person you come in contact with is genuinely interested in your comfort.
After checking in, I was caught off guard security came in, offered me a cold bottle of water (wished it was a cold beer, but eh, im grateful). When it was time to leave, the admin staff offered me a warm towelette with a hint of lavendar and sent me on my way (oooohhh you fancy!)
Overall, my experience here is always a good one. So if you need an MRI, XRAY, service is great but also fast. They had my results to my doc’s office in 2 days.

Recently mom had trouble walking so our family physician recommended that she get an MRI at InVision Imaging. We were there on a Sunday afternoon. There was ample parking and outstanding customer service.
We were warmly greeted by the friendly receptionist and signed in leisurely. Then Mom went to one of many changing rooms that had clothes for her to wear during her session. I was surprised that an MRI takes 30 minutes. While I waited for her, I was shown to a large private waiting room with an iPad and Bose headphones. There was a very comfortable recliner and huge aquarium. The time passed quickly. After the session, mom changed and before leaving we were given a bottle of chilled water and heated lavender scented cloth towels.
Really outstanding customer service and strongly recommended!

I recently accompanied my husband to his scheduled MRI on his right knee at InVision Imaging. I was impressed by the friendliness and efficiency of the staff. We had received a phone call from their office that informed us of their backlog so we arrived 15 minutes AFTER his appointment time. I don’t know of any medical office or service that will contact you of delays as WAITING for medical service has become the rule.
We sat for just a few minutes in the relaxed and beautiful contemporary Hawaiian interior designed lobby when my husband was called in. I started to admire the décor as it was very relaxing and visually appealing. In the background, contemporary Hawaiian music and Christmas carols were softly played through Bose speakers. I thought, that I’d better be careful to not get too comfortable as I might fall asleep.
I perused through their magazines and newspapers and plopped myself onto a very comfortable loveseat with my reading selection. About 4 other patients came in and left while I sat waiting… I managed to read through, end-​to-​end, our local newspaper, Pacific Business News, and 4 magazines. While reading, one of the receptionists offered me a beverage, fresh fruits and/​or sweets. She even asked me if the room temperature was too cold… uh, no, me with sudden hot flashes felt perfect. Geez, I was «happy as a clam»!
Time seemed to have passed quickly when I realized that I had been sitting for over 2 hours waiting since my husband had been called into the exam rooms. I began to worry about my husband as thoughts raced through my mind like… is he having a claustrophobic attack, did he have a heart attack or did he move while having the MRI and now they’re having to re-​do the imaging? Uh, did something go wrong since I had seen 4 others come and go while he was back there… Just as I got up to inquire with the receptionist, my husband came out from their back lobby. Whew! He was all right and he, too, mentioned how nicely appointed and comfortable the back lobby was. My husband mentioned the back lobby’s large aquarium with tropical fish, iPad Mini, a recliner and huge selection of reading materials which was soothing and calming for patients about to undergo a MRI process.
There are so many positives to this business. InVision Imaging is easy to find as it’s located in the Medical Arts Building across from and on the same side as Thomas Square along King Street. You get full parking validation in their attached parking lot. Their staff is professional, friendly and efficient. And most, of all, they offer a very comfortable, caring environment to patients and those waiting for this medical diagnostic service.

Lobby was beautiful, big saltwater fish tank separating the two consultation rooms, the MRI itself was excellent with TV goggles and earplugs that cancelled out much of the noise from the MRI while listening to TV. I got in around the time of my appointment, staff was nice, complimentary cookies and they gave me a cold bottle of water and hot lavender towel when I left.
Overall, an excellent experience.
I have HMSA and my part of the bill after insurance was for $ 122.83 so it’s not cheap, but a great place I’d return to if needed.

I actually went in there Friday afternoon. I needed an MRI done and really didn’t want to take an extra day off of work to have it done.
My doctors office contacted them and we were able to work out an arraignment, if someone canceled they could call me and I could be there in 10 minutes.
At 200 I got the call and we got it done.
Nice clean place with helpful, friendly people.

This was my second MRI. I arrived and was immediately surprised by the environment I had just walked into. The waiting area is nice, clean, and the staff super friendly. I felt like I just walked into a day spa. The music is soothing, it smells heavenly. I walked into the dressing room to change, equipped with lockers to store my belongings, I was then led into another room in which they call the «spa room». There was an Ipad for my own use if I so desired, plenty of magazines to look through, but what really got my attention was the huge fish tank filled with tropical fish and corals. I loved seeing Dory and Nemo up close lol So I guess you could say I found Nemo!
The technician consulted with me about my shoulder and then took me in to start the MRI. I was offered cable to watch while the tech did the scan. Awesome!
The end! (They created a DVD with the images on it.)
If I ever have to have an MRI done again, I want it to be here! As I walked out to the front desk, the receptionist gave me an ice cold bottled water and a hot towel with lavender essential oils infused! Omg this place is amazing ;)

I have had many MRIs done here over the years and will review on a few different areas which I feel deserve different ratings.
Facility appearance/amenities=5 The facility is clean and actually feels more like a spa. The patient counseling area is very private and has magazine and an iPad to keep you occupied while you wait. They offer a variety of things to make your MRI more comfortable which include ear plugs if you want to sleep or A/​V goggles if you want to listen to music or watch TV/​DVDs. They also give you a nice warm blanket!
Employee/​Staff Attitude=3.5 Every time I have been here the front desk staff have never been that friendly. But the x-​ray tech that has done 2 of my MRIs was always very professional.
Timeliness of Service=5 I have never had to wait more than 5 – 10 minutes for my scheduled appointment.
Hours of Service=5 Very felxible! I love being able to schedule my MRI after I end work.
Other=You will get a copy of your MRI on a CD before you leave and a complimentary bottle of water. In the past I have gotten a DriFit shirt with their logo on it.
Overall=4.5

The first time I went there was when I had to get an xray of my left shoulder. I went in and the front desk was very friendly. I filled out my paper work and waited no more than 10 minutes before I was called to go down stairs to get my xray. I forget the name of my tech, but he was great… super fast.
The second time I went there was for an MRI. I was kinda scared because I didn’t know what to expect. I had never had one before. So when I went in there, the front desk girl remembered me from the week before, which I thought was great. She explained to me that the MRI would take about 45 minutes. After waiting for 10 minutes I was called in and they had me change into scrubs and they even gave me a pair of socks just in case I got cold. I locked my things in a locker and took the key. I was then whisked away to another room where they did a mini consultation. After that was done the tech asked me if I needed a blanket. What? What service!!! Then he said it would be a couple of minutes, so I could either look at the magazines or use the mini ipad!!! Say what? A ipad? After probably 20 minutes he came back in and asked me if I was okay and that it would be another 5 minutes. So I finally get to the MRI room and I am passed on to another tech. She is very sweet. She asks me if I need a blanket. I tell her I don’t and she has me sit on the bed and scoot up till my shoulder is flushed against the shoulder mold. She explains everything that she is going to do and gives me ear plugs. She then asks me if I want to watch tv or listen to music, I opt for the tv. So she puts a pair of eye goggles on me and tells me to relax. As she’s pushing me into the coffin, she’s talking to me putting me at ease. During the whole process she is constantly asking me how i’m doing and if I need the tv louder.
As I was leaving the front desk girl asked me if I wanted water. They give you ice cold bottled water and a warm lavender towel. I love this place.
If you’ve never had an MRI, I highly suggest you watch tv. It keeps your mind off of going into the coffin. If you’re claustrophobic let them know. This is a great place to do your xray’s or any type of digital imaging.
They are located in the medical Arts Building right across from McKinley high school. They have tons of parking and they validate.

They are easy to locate off of King St. right after Thomas Square Park and before the new Long’s. Parking is fully validated in their private lot and if you can’t find parking, there is quite a bit of street parking all around. The office is very clean and welcoming. Chairs are also very comfortable while you wait listening to calming Hawaiian music. It’s well lit in the waiting room where you check in.
I have to say that the service here is 5 stars! Everyone addressed us by our first name and was very accommodating to my mother who is limited in English. The staff are also in very clean black uniforms. They offer water to everyone which I think is pretty unexpected when visiting a medical office. When you’re waiting, there have magazines and an iPad mini that you can play on. The doors inside are motorized which gave a Star Trek type of feel to the place. When I was leaving, the front office receptionists went above and beyond with a random request I had. I needed a box to transport a few files the next day and they went to find me a box that was perfect. How amazing is that? This place earned their 5 stars!

If I had to be a prisoner for an hour, I would choose to be at InVision. I was insructed to be quiet, stay still, and lie down. Yikes!
Actually, all kidding aside, it was quite the pleasant experience. I booked my own MRI (Magnetic Resonance Imaging) appointment after my doctor faxed over the order. A pleasant female voice greeted me and we decided upon a mutual time: Sunday at 11:00am.
Located at the corner of King and Victoria streets, the Medical Arts Building has its own parking lot. The entrance is on Young Street. I was happy to see that there was no guard and the «arm» was up, so I got FREE parking — yay! Because the restaurant across the hallway was open, I had easy access to the building.
The welcoming receptionist handed me a clipboard with various forms. After completion, I realized what a plush, modern, and beautiful place this was! It sure wasn’t the typical, old, boring lobby!
Soon, I was escorted to the Dressing Room where I changed into a nice light brown scrub top and bottom. I was relieved that I didn’t have to wear one of those «open-​ended» hospital gowns. Those are too drafty & revealing in my opinion. I stored my clothes, purse, and phone in the locker which had a brown bowl for jewelry. All metal items, including earrings, must be removed or else the strong magnet will pull them off of your body! The key to the dressing room was on a kukui nut bracelet and entrusted to me for the length of my visit.
Next, I was led into the Waiting Room, through the automated sliding door. I Loved the large salt water aquarium that acted as a divider between waiting rooms! I pulled the comfortable recliner away from the wall to take a nap, but I was restless. I played with the iPad and used the Unilocal app to plan my next meal; I browsed through the magazines that were in heavy, high-​quality, protective plastic covers; and I toured the restroom with its fancy sink and contemporary faucet.
Then the dreaded moment arrived. My name was called and anxiety washed over me. In a trace-​like state, I entered the MRI Room. Gingerly, I laid down on the table and rested my head on the pillow. I was given a choice of head phones with music of my choice or ear plugs. I selected the ear plugs so I could focus and plan out my next Unilocal Review. Head phones were still placed over my ears as the MRI machine is very loud. A panic button was placed in my hand so I could squeeze it if I needed help. Heavy weights were placed on my ankles as a warm blanket covered me.
After half an hour of right knee scanning, circulation to my right leg was cut off. My right foot felt numb and both of my feet were cold. I was covered with another warm blanket. Scanning of my left knee began and my arms started to hurt. It felt like an eternity had passed when the technician finally announced, «Twelve more minutes». What? Oh boy! «Just breathe and relax», I told myself…
Finally, I was released! I changed back to my street clothes and was given a nice, cold bottle of water. All of the staff were very friendly and professional. They asked if I had any questions and seemed concerned about my well being. I happily drove off into the warm summer day, appreciating my freedom! I now await the results of my MRI. Thanks to InVision for a very unique MRI experience!

When the good doc requested to get MRIs of my knee… I pictured myself entering a cold, white room, stiff chairs and a long wait… great way to spend my morning …
InVision Imaging changed those thoughts into a more picturesque place to get my future MRIs done! I thought I walked into a spa if it was not for their name at the door! The reception area was nice, warm and inviting. Fabric cushioned chairs and a nice low-​light ambiance. Felt like I walked into my 10am massage! The staff was excellent with their attentiveness and friendly smiles while I checked in till I had to get ready for scanning.
Came in a few minutes early to filled out all the necessary documents. Waited less than 12 minutes to be called in. Lockers are provided to place your belongings, then you proceed into a fancier room. An iPad was docked next to the chair for your entertainment until one of the staff members comes in to ask details of your injury, then off to the scanning room you go…
At the end, it was very refreshing to received a bottle water and a lavender infused hot towel. Couldn’t wait to walk back to the car and put that over my face… instant aaaahhh…

After having several MRI’s done over the years, I must commend InVision for their professionalism and attention to details!
You know you’re in for a nice ride when you walk in and the lobby looks like a hotel lobby! The office was nicely decorated and clean, plus the lighting and ambiance made me WANT to get more x-​rays and MRI’s then I needed!
Every single one of the Staff members there were extremely nice, patient and professional. I’ve been here on three separate occasions, and each time, they took the time to ensure I was comfortable and always clarified the reason (s) for being there. And, the wait time was never more than 5 or 10 minutes, as it seemed they really did well sticking to their appointments.
They also validated parking so you didn’t incur any cost, plus they had samples of some very delicious cookies for your dining pleasure near the reception desk! Good thing I wasn’t hungry, or they may have regretted telling me to «help yourself,»
All in all, a very enjoyable experience each time. Only wish they would’ve let me keep the smock so I could parade around town with my azz hanging out!