Island Properties Sales, Development, Management Corp

failed to return calls and did not follow through with appointments

We’ve had a great experience working with Rita Wong and Kendra Grills. Good communication and follow up. They both take the time to answer our questions and concerns and super friendly to boot!

I just moved to Hawaii! My experience of moving was greatly enhanced by meeting Pat and her daughter Natalie. In addition to taking me around every day and showing me places to rent, they became great friends. Even though I have moved into a beautiful condo, they still keep in touch with me, and check on me, which I appreciate very much. I could not have been luckier with my move thanks to Pat who spent numerous number of hours searching every listing and taking me to showings every day.
Pat and Natalie are fantastic people, great to work with, and a joy to know.
If you have real estate needs, I highly highly recommend doing business with them.
I am not sure who Hana is and I hope I never meet her. What I am sure about, is my experience with Island realty, their professionalism, their kindness, and their knowledge of the market and Hawaii in general.

I am not sure who Hana Yoo is, but I can tell you, working with the owner/​brokers Pat Buckman and her daughter Natalie Pitre has been nothing but professional.
With years of experience, they know the market and contracts, and they take the time to offer extremely personal service.
They can be trusted negotiating contracts, as well as, finding me suitable tenants.

We wish we had visited Unilocal to read the reviews before renting from Hana Yoo at Island Properties. She is an absolute nightmare. She did not show up at times when she was supposed to, failed to follow up on much needed repairs around our home and communicated very poorly and rudely during our tenancy. Her supervisor, Pat, kept making excuses for her when all we wanted was to have the necessary work taken care of. Hana is a very poor medium between the owner and the tenant, resulting in untold frustration between the two. All she seemed to care about was getting our deposit and our rent money, and she kept misleading (lying!) us. There are many good realtors and better companies in Hawaii, look into them. I strongly advise against doing business with Hana Yoo and Island Properties. They accept zero accountability for their unprofessional business practices.

My husband I looked at a property for rent with Hana Yoo. We liked the place a lot and sent her what she requested right away including our credit report and rental application. Hana did not communicate well with us at all. One day she emails me and said ‘can I come pick up the deposit today?’ She never even contacted me to say that we got the place. So I emailed her and text her and let her know I didn’t have my check book with me but I could bring it to her that night or the next day. I never heard back from her. I followed up with her in a few days and she said that the owner needed the weekend to decide on who would rent the place. This was disappointing as her previous email made it sound like we had the place since she wanted our deposit. The next week she emailed me saying ‘thank you for waiting for the owner to make a decision, let me know when I can come get the deposit’ Again, she hasn’t told me that we got the place, just asks for the deposit. I called her that morning and she said she had to call me back. Another thing was, we had to give notice to our current landlord that same week which I kept telling Hana this so we needed to know if we were going to rent the unit out or not. I was just upset by that point because she communicated so poorly and was giving us mixed information. Did we have the place or did we not? I decided to call her manager Pat who was nice and did listen to my concerns but I felt she kept making excuses for her. She called Hana and called me back and told me that Hana told her she didn’t think I had the money to pay the deposit and that I was demanding because I asked about getting a new stove. For one thing, Hana never gave me time to pay the deposit. I didn’t have my check book with me that day and she didn’t call me to discuss when I can drop it off at her office. 2^nd, I did ask if the owner would consider replacing the stove because it was very very old. Nothing wrong with asking right? I talked to Hana later that day who told me the owner has now changed his mind and is not renting the unit out and will have family staying there and may rent it out in a month or two. This was very upsetting since I just received an email from her that week asking for the deposit. She is so unprofessional, rude and inconsiderate. I’ve never in my life worked with someone like this. Who treats people like this? The real kicker is, when we looked at the place originally, there was another couple there looking at it. We had gotten there phone # and have talked since. Well I talked to the couple today and they told me they are renting the place. I was shocked to say the least. Not just shocked, but livid. I thought the place wasn’t for rent anymore? She lied to us! My husband even got on the phone and called her right then and talked to Hana and asked her if she rented it out and she said no, the owner is not renting it out. She is a liar. The girl who is now renting it told me that Hana will install a dishwasher for them and told her if the oven breaks, she will have it replaced. So why is it that I’m demanding when I asked about the stove but she will install a brand new dishwasher? I am so glad we did not rent this place from her. She is a dishonest person and I do not want to do business with a person like her. If something goes wrong with the place, I would not trust that she would be reliable to make sure it’s fixed right away. I feel very insulted and I don’t understand why we were treated the way we were when we did everything right. Hana should have communicated with me better and not told me things when they weren’t true. If she didn’t want us to be the tenants, she should have been honest with me but instead she led us on and made us believe at times that we were going to rent the place out. I would give the rating 0 stars if I could but it makes you give 1.
Do not do business with Hana!