Jamba Juice

I absolutely HATE this Jamba Juice. I used to love it… Never again. I’d rather go to the Jamba Juice in the food court to get drinks or bowls.
Their customer service, and the quality absolutely sucks.
Customer Service — They could do a lot better. They could smile and not talk bad about you when you ask them to remake your order because you’re not satisfied with it??? Instead they throw attitude, they tell you you’re wrong when you’ve been coming here regularly?
I always order a Chocolate Strawberry Bowl, BUT this time it was watered down, not even half way full, and I don’t even think it was the right «base»? It looked like a really dark Acai base. When I get it, the smoothie part is always really light pink, and reasonably thick, reasonable amount of granola and chocolate chips, and the bowl is usually almost filled to the top?
When I told them to remake it for me, the worker AND the manager gave me attitude and were slamming stuff, giving me stink eye, and was talking really bad about me… At least other places do it unnoticeably and they still smile in your face. I did NOT get that at all. But the point is, if the customer isn’t happy with their purchase, you don’t tell them they’re wrong and make a big deal about it. It’s your job. I, personally, would not have sent out the first bowl I got because that’s how shameful it was. I didn’t even eat all of my second bowl, I was so upset.
For those who read my Unilocal reviews, they know customer service is the top thing I look for when I go somewhere…
No matter how convenient this Jamba Juice is, I won’t be going back. Very disappointed.

I usually love going to Jamba juice to get a delicious refreshing smoothie. The visit to this new location was definately the worst experience at a Jamba juice I’ve ever had. The cashier was extremely unhelpful and looked and acted like a sloppy grouchy slob. She was Super slow moving and had a pissed off look on her face that literally told me «f you». When I asked if there was wheat or dairy in what I was thinking of ordering she replied «I don’t have a clue» I then asked her to ask her manager who looked at me with a look of disgust and said «it don’t know». I wanted to tell her «sorry that I’m allergic to these items. So sorry to inconvenience you with a question» .There was also no hello or greeting or thank you or thanks for coming in. Oh yea and if your looking for service with a smile stay away from this Jamba joint! You will only get looks of death!

Got no hello while standing in front of the pos while the working just looking at me and my friend. Asked if their granola contained wheat and her response was «I have no clue» didn’t bother to even read the label from the box she just stood there. She even asked the manager and she said «uh idk» smh. Took 10min to get my first drink out of 3 customers in the shop. The third customer after me got his smoothie before me. Why can’t service be consistent at this location. If the workers smiled, had a positive attitude I may have left a tip but since I got no good service which Jamba is known for I left without leaving a penny.

KOKO HEAD is one of the new smoothie creations by Chef Leanne Wong.
I’m not usually a big fan of Jamba Juice because the smoothies are too sweet and don’t really keep me full for longer than two hours. I’ve probably gone to Jamba Juice once in the past 2 years. HOWEVER, last week I was walking past the Jamba in Hawaii Kai and saw a new sign that had Chef Leanne Wong from Koko Head Café and her three new «creations» for Jamba Juice in Hawaii so I walked in and decided to try it. I loved it! It’s not too sweet, and the chia seeds kept me full for longer than 2 hours. I tried it again at the Jamba on Ward Ave, and then last night I was really craving it again but it was late, and there are only 3 locations that open til 10pm, this one was one of them (the other two in Waikiki).
LOCATION: This Jamba is located right across Nitrogenie in the new Ewa Wing at Ala Moana center. It used to be here before the renovation, but now it looks a little different. They are open UNTIL 10PM when other locations close at 9pm.
There are three new «signature creations» by the chef (only at Hawaii locations):
COCOA MOCO: acai, greek yogurt, banana, chocolate chip, pumpkin seed, almond, honey
KOKO HEAD: acai, almond milk, vegetable juice, kale, blueberry, banana, chia seed, honey
($ 5.79/$ 6.09/$ 6.79)
BACKYARDS BOWL: pitaya, almond milk, greek yogurt, coconut cream, chia seed, granola, pineapple, banana, coconut, almond, honey ($ 9.09/16oz, $ 12.09/24oz)
PRICES: they are $ 0.10 cheaper in Hawaii Kai, I didn’t realize different locations have different prices. Good thing I take pictures.
SERVICE: as other Unilocalers have mentioned, the service isn’t the best here, and my smoothie still had chunks in it, unlike the ones I had at the other two locations. The girls also didn’t know how many calories were in my Koko Head smoothie, which doesn’t really matter because I’m still going to get one again today.

Service here is very slow and I was very disappointed to see it hasn’t changed. I came here three times since it had opened twice on my break and once w a coworker. My first time I just assumed it was bc they had just opened and had to work on training and such which was explainable on the wait but the second time I had came they only had two people before me and I waited over 15 min for a drink and a cheddar twist. They also gave my cheddar twist to another customer who left the store and came back to return it (since obviously not hers) and the worker proceeded to give it to me (without my drink)??? I asked for another one because gross, idk if the lady before me touched it? Germs? I wouldn’t mind if she was still in the store but she left for quite some time. I only got an apology when the worker saw I was obviously annoyed once she gave me my drink. Third time, my coworker found hair in her food and got the wrong order. I rather make a trip to the food court.

I tend to like to make my order on the app so I don’t have to deal with waiting in line. I set my pick up time to 3:00 but I got before that time. So there definitely fast with mobile orders on there apps. I absolutely suggest getting the Jamba Juice app cause it does come in handy when they get busy. I also got the Acai primo it’s super worth the price because they put lots of fruits and granola inside and very sweet. Love the super fast and friendly service and that they open early.

Very convenient location in the mall. I like the fact that I don’t have to go all the way to the food court to get my drink anymore. Today when I got my drink, it was dripping. And they didn’t have any napkins in the napkin containers. That was the only knock off. But everything else is great! Very friendly people, and usually when I go, there’s no line to wait in.

I remember prior to the new ewa wing and prior to the closure of Sears, Jamba Juice used to be at it’s current location where it is now so I guess you can say that it renovated and re-​opened after a long «closure» and hiatus. So right now in it’s current stage, it is located at the newly opened and renovated «ewa wing» of the Ala Moana Shopping center. You cannot really miss it because it is more towards the (Piikoi St.) ramp side of Ala Moana. It is right across from Nitrogenie. As far as the interior goes, it is almost the same way that they kept it from years ago. When you go in, they usually have a line barricade/​barrier because they get busy often. The staff and customer service is pretty good. Depending on what time of the day and what day you go, it could get busy. The is the second Jamba Juice location at the Ala Moana center to add more diversification in the area’s demographic. The other location is at the food court. This place makes a great alternative to Nitrogenie and everything else that they have at the ewa wing.

Really awesome location. It’s closest to the parking lot in the Ewa wing for a quick grab and go. The staff were friendly and easy going, but I am little aggravated at the fact that the worker made my ham sandwich and proceeded to give it to me when it was obviously severely burned! Their sandwiches are already overpriced for what it is, so I would appreciate getting what I pay for. Out of past experience, the same sandwich less burnt was already unpleasant to eat. So, this was a little ridiculous to me. I work in a restaurant and I would never proceed to give my customer something like that to eat, knowingly. They weren’t even busy. I was the only customer there the entire time. I would have been happy if she would have rather apologized and let me know she burnt it then made another. I would be understanding to the fact that they may or may not be new to working there considering the new location.

I’ve been here twice so far, the worker at the register is always pleasant. Which is why I’m giving three stars. However the person who makes and pours smoothies haven’t been up to par. A bit slow, and both times my smoothies were handed to me dripping out from the lid. I cleaned the cup myself.
I assume with time that the smoothie makers will be a bit better.
I think one of the few things that’ll keep me coming back is the fact that they’re easier to get to than the makai market location.